-
February 2024 by Sandra Tomaino
Again ATT managed to screw my husband and I over yet again! When they offer trade in a Samsung get a free Samsung don't fall for it! A scam! My husband and I each traded in old Samsung phones and got new phones. We asked a lot of questions. Do we have to change plans, will we be charged for the phones later on. No was the answer to every question. Low and behold they are charging us for the new phones! When we questioned it they told us well you didn't change your plan. Oh and they told us there is nothing they can do ,sorry. So needless to say they lie, cheat and scam their customers! Seems they have the ability to correct their error, but choose not to. Ugh scammers just to rip hard working people off.
-
February 2024 by kiyz
I give a 1 to the 4777 store in New Hartford, NY.because they were very short with me and didn’t care about my issues or business. On the other hand North Genesee St., Utica was very friendly and welcoming and made sure my issues were resolved.
-
January 2024 by Carol Higginbotham
Cody McBride was very knowledgeable, respectful and answered all our questions and concerns.
-
October 2023 by Brian Helmer
My mother and I came in switching from another carrier at on 10/6, a Friday night. Cody was immaculate at helping us get a plan and new phones we both liked. He didn’t try to just make a sale and talk us into buying even more stuff or upselling us like crazy. He was very helpful at transferring things to our new phones, answering questions, and explaining everything. Another gentleman there assisted as well and he was very helpful. A great first experience. Highly recommend
-
September 2023 by James “Fad3dtripy1” Williams
Long wait for clearly unorganized and untrained staff. Reminded me of waiting for my dad to get home from work to beat Dat Azs
-
June 2023 by Jay Warner
The people that work in their are great. They get to customers as quickly as possible. They are very knowledgeable about the phones and other products they sell.
-
March 2023 by Ashley Terry
The staff were very friendly and answered all my questions.
-
March 2023 by Julianne Wilson
I had a simple question and tried calling and was immediately put on hold without any real answer over and over again. If I was a different person I would go into that store and ruin that staff member's day. If you don't want to work, then please give the job to someone who will do it. I bet the manager won't even do anything about this.
-
February 2023 by Steffenie Steffensen
How does a phone store not have new phones in stock! Repeated lack of customer service at this store through the years!
-
January 2023 by Tbski100
Alex S., retail consultant, at the New Hartford Location was terrific. He assisted us setting up new accounts and painlessly switched all our devices. He was extremely knowledgeable of the product and services offered by AT&T. I cant recommend this location enough.
-
November 2022 by jon sporo
They lie to you, upsold me on how my watch and add a tablet line to get so much credit off and i did a trade in for my old phone for $800, 6 months later no trade in credit to be shown. The tablet line wasnt free and is costing me 25 a month when i dont have a tablet. Ill be giving the better business bouro a call
-
November 2022 by alan schmelzle
No stars. Service sucked. 1 person only. Waited 20 mins just to be slightly acknowledged... I walked out
-
September 2022 by Missy Lavery
Have had good experiences here, from adding / dropping lines to our plan to buying and trading in phones. The reps here are very good at explaining policies and breaking down the billing side of things when we’ve changed items on our plan. Highly recommend this location.
-
September 2022 by Ryan Butler
Good luck. Don’t answer phone calls, and bad service.
-
August 2022 by Grace Van
I got here and the staff surely were honest and didn't sell me their locked phones but suggested Best Buy. So very helpful ? and they don't just sell you the simcard, they'll first find out if your phone is compatible.
