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January 2024 by Alethea Allen
Laura is the best!! So knowledgeable and patient. My go-to place for all my hot tub needs. Thank you guys!!! You ROCK!
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January 2024 by Kristin Walicki
Royal Pools installed our inground pool about 7 years ago and has continued to both open and close our pool every year. We are exceptionally happy with the incredible service that the technicians provide, and with the customer service follow-up. We would HIGHLY recommend Royal Pools!
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October 2023 by Stephanie Reid
Everyone is always extremely helpful. I've always been able to find the products I need
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September 2023 by Robert Secor
Matt, Beth, Laura, and Gary were all great to work with. We love our Radiant Metric Series Pool ™and have enjoyed the relaxation and comfort it has brought to our home. When we had an issue, the team was able to resolve it quickly. Thank you, Royal Pools & Spas.
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September 2023 by Rob Duran
Royal Pools is our location of choice when it comes to all our pool needs. I highly recommend this location if you're looking for a pool or any items for your pool. This is our 18 FT round Doughboy we love.
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September 2023 by Vernon Patterson
For the last decade Royal Pools and Spas has provided consistent and excellent service maintaining our beloved pool overlooking Beaverdam Lake, NY. We have our pool cleaned weekly and have found the staff to be very professional and friendly.
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September 2023 by Dara Breitkopf
I have been a loyal Royal Pools and Spas customer for several years. I have used them for pool installation, opening and closing, and pool maintenance/chemicals. Royal has also helped when I had an issue with the pool lining and base. I have found them to be responsive, reliable, and courteous! I also have gotten many compliments on my pool and have hosted several gatherings there! I'm so happy with them!
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September 2023 by Terry Mcguire
I have been a customer of Royal Pools since 1995 when they installed my inground pool. Through the years they have helped me with upgrades to the pool by installing a new liner, fixed leaky pool lines and installing a new water heater. Each time I have been treated with respect and the workers have always been professional and friendly. I decided to have Royal close my pool this year and I was so pleased with the two guys who came, Tim and Carlos. They arrived in a timely manner, were respectful of my property and did an outstanding job during the entire closing process. I have to commend Tim especially as he was patient with me and explain several details about the closing process that even after all these years of owning a pool I was unaware of. Thank you for all you did. I will count the days until the pool is open again so I can enjoy the next swimming season.
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September 2023 by Suzanne Miller
From design and installation to annual open and close, the Team at a Royal Pools and Spas has been top notch! Everyone we have worked with is friendly and knowledgeable! We have VERY hard well water and have had lots of issues when we have to add water and no matter what, the Team has supported us 100% to get our water back on track…even in a time crunch when we were having 65 people for a party in a few days! I can’t say enough about everyone we have encountered!! 5 Stars for sure!
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September 2023 by Joy B.
I love the fact that Royal hosts educational sessions for pool owners. When I first got a pool, I was completely lost! I went in person before 2020 and they still continue to offer these workshops online and in-person. A company that shows you the ropes is not out there to just get your money. Also, Laura DiLeo is the one who has made it happen all these years! She will answer all of your opening, closing, servicing, and maintaining questions. If you are in the area, know that Royal will do their best to help you with all of your pool needs!
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September 2023 by briana poccia
We love to relax by the pool in our backyard oasis- all thanks to Royal Pools' beautiful work!
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July 2023 by Charles Flint
Royal Pools has been maintaining my pool for 21 years. They clean and test the water weekly. Their techs explain everything that was done and offer suggestions on how long and the best time to run my filter. Caesar was patient in explaining to me why he was adding certain chemicals. All I have to do is enjoy my pool. If you're looking for weekly maintenance, I highly recommend Royal Pools.
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July 2023 by Keith Sullivan
Royal Pools just completed the installation of my pool last week and my family and I couldn't be happier! From the first time I walked into the building to start exploring the process and options of buying and installing a pool up until today when I picked up some chemicals to start balancing the water, it has been nothing but a great experience. The communication is great and the quality of their work is top notch. All of the people I worked with including Laura, Honey, Ludwing (and his crew), Matt and the staff in the Middletown store, have been nothing short of professional and truly caring about the work and the customer service they provide. I would highly recommend Royal Pools!
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July 2023 by Heather Caputi-O’Hara
I’ve been using Royal pool since I moved to my new home almost 4 years ago. Up until this year things were always good. I’m not sure if there was a change in management or what’s going on but this year’s opening was a disaster. The edge of my pool was broken when they opened the pool. I have been trying to get in contact with somebody at service for over a month. A girl named Angela has not answered my email messages, and I have not had a call returned from the service department. I have made multiple calls. I have a video of the pool cover being pulled over the edge where it was broken. I have tried to get in contact with somebody to no avail. This is not how you run a business especially when you charge $350 plus for a pool opening I would appreciate if somebody could get in contact with me so I can rectify this an update my review.
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July 2023 by Chris Gjersvik
Royal Pools is the best for timely and professional pool installs. Our inground pool liner had been severely damaged last year and was not holding water. I shopped around and could not find anyone who would replace it before this Summer’s end. Met Honey at Royal Pools & Spas in New Hampton, she said they would have the job done by mid-June. Saturday they kept their word and we now have a beautiful, clean swimming pool all ready for the Summer.