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October 2023 by Dave Hayes
Whenever I get a promotional coupon, I can't use it on any product that I'm Interested in. They have all products on a tiny discount so that the coupons can't be used. Happens every time I try to use these now useless promotional coupons.Plus the staff is rude about trying to use the coupons.
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August 2023 by Laura Martinez
Brought in a screen to be fixed. Was told would take a week but no one called me to let me know when it was ready. I called several times and was kept on hold. I finally went and picked it up and frame was to short and doesn’t fit my window.The person that took the measurements was wrong. What a waste of money. Now I have to find someone who can fix it and I have to spend more money on this error.
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December 2022 by Vincent Ferrer
I pulled in to refill my propane two weeks ago. They lied to me and said the propane was "off". The propane cannot be "off" that is why the opposite of the "off" switch is on. They gave me an attitude and 4 employees teamed up on me. I was forced into an altercation but got my propane. Then I found out they shorted me on my propane when it wasnt the right weight and ran out early. I came back in today to get propane. One of the young men there was holding a grudge. I was standing at a comfortable distance from the propane area within the legal limits of the law. This time I was keeping an eye on them so that they didn't short me on my propane again. The young man asked me to stand back by the wall. I responded respectfully "is that the law". He responded "yes". Another lie. I asked him where he got that information from. He acted nasty and demonstrated violent body language. I pulled out my camera to film because he called the rest of the employees like I was in the wrong. The rest of the employees came out and surrounded me. The young man walked by and through his gloves down right next to me. He then threatened me again. Then a nice woman came out and filled my propane. All the way like it is supposed to be. I will not deal with such disrespect. If you attack me I will hold you fully accountable by the law and I will defend myself. Respect your elders young people. Sam was the managers name who hung up on me when I called.
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October 2022 by Jill Reuss
I want to let you know that Pete @store number 03164. What is the high five today?
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June 2022 by Tobias Green
Came in looking for motercycle key to be cut, little difficultly at first as the machine didn’t make my key, a little wait but overall key works
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June 2022 by Joe Arias
Terrible service and store. Went in the store to have keys made and purchase other items. Guy in the key department tells me I have to get in line. He points to the register line. I look for the line only to find a cahs register line with 1 person. He then takes a customer who went up to him and told her he would be right with her. After she walked away, I asked him if whether or not there was a line or perhaps he did not want to take me as a customer. I questioned his intent. The cash register guy starts throwing "F" bombs at me. Getting angry I ask him how he can curse at a customer the way he did. Never, ever going back.
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March 2022 by Sue Laci
I had a $10 birthday coupon. Took a while to find something for $10 that was not on sale. Had to buy a candy bar for $2 so I could use my $10 free birthday coupon. Wanted to buy a bag of wild bird seed but it was on sale 11.95so couldn't use my coupon for that even though I would have paid the extra money. To me that was weird. Pete was very helpful.
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March 2022 by Carol Fletcher
Just came from my favorite store Ace (Costello) hardware. Whenever I go in there they always have just what I want. Always someone there to help you or give some advice. Today my Sister and I worked with Pete, he is wonderful, so very helpful and a delight to work with. I am 77 years old lady and believe me need help with my purchases. I never go to Home Depot or even Lowes — everything needed is right at Ace and no hassles or crowds. Try them you also will like them.
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March 2022 by Mackenzie
Chris was very helpful, I came in with horrible paint from Lowes and he helped me match the color and was very friendly
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February 2022 by Thomas Mack
I was looking for a certain item. They have what I want most of the time. Unfortunately they were out of what I needed. They have a great staff and always willing to help. If you are a Veteran and have a Veterans I.D. show them at the register for your discount.
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January 2022 by Brittany Deprimo
Staff is so friendly and helpful! They even helped me bring out my box of paint supplies because I had my hands full with my toddler. Thank you again!
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December 2021 by Amado Romeo
Friendly and helpful staff.. needed help with Christmas light bulbs that I needed which they had… very nice store I miss the old store from 2005 but I’m happy how it’s evolved in a better looking store..
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November 2021 by Matt
Went there for expertise in fixing a plumbing issue. Got help from someone who never dealt with a plumbing issue in their life, and had no idea how to help me. Excellent reason to continue with big box, say what you will but at least most of the people have some practical experience.
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October 2021 by Patricia Donisi
Big store and the staff is very helpful. Great hardware store---they have everything you need there.
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October 2021 by Georgia Binns
The store was disorganized when I was there. A tripping hazard everywhere. Even if re-stocking, safety should be a priority. Staff not well trained on inventory and customer care; one staff member said they dont carry my item. Second staff member just pointed to general direction to find my item (duh). I wont return.
