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December 2023 by Felicia Pesmen
I’m not recommending anyone they came yesterday cleaned drain looks like working but next morning same problem worse than before I called them they said if we come again we charge again
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August 2023 by Frank M.
The B&R plumbers installed a water heater that had an obvious manufacture defect and they didn't consult me before the installation. Had I known, I would have not had that particular unit installed. When I spoke with the owner, I was told the plumbers followed common practice and the way the water heater was installed will not cause me any problems. I hope that's the case, but If leaving the home owner out of the loop is common practice then something is wrong.
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July 2023 by Dolores W.
my kitchen sink drain was very clogged. it's late Friday night. I try to sleep but keep checking if anything's draining. this AM I called and got Theresa. "I'll send John and he'll be there in an hour!" Sure enough, John arrives, tries 2 things and needs to snake it. and he was perfectly correct. Great job by a very competent man! bless him and Theresa. Dolores W. Commack
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August 2022 by Cathy C.
Made the mistake of using B& R plumbing in the Nesconset. Was quoted $265 for the job. Ended up costing me for $428. The guy working on it said he hates working on pedestal sinks, they take more time, I was quoted the wrong price, and I got lucky. Then they said they had to go back to the office to get a part which cost $20. OK that's all well and fine. Then charged me $110 for that 3.8 mile round trip to the office to get the part. They said it was 1/2 a service call. It took less than 12 minutes. As a business, if you quote a price, have the integrity to stand by that price. The fact you screwed up is not the customer's problem. Will never recommend them to anyone.
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May 2022 by Jojo F.
You can bring in a picture or ask a question and they are very helpful. If they don't have the part in stock they will order it.
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March 2022 by Ronkonkoma D.
They replaced a gas hot water heater in my home about five years ago. The hot water heater that they brought in and installed was over $1500.00 dollars to replace. The heater stopped working. They came in and worked on the unit and said $800 parts and labor. This hot water heater has a ten year warranty. They said they only warranty there work, and I would have to contact the manufacture for reimbursement of the parts needed. I augured it was your unit and you installed it. Why are you not contacting them for the part and just charge to install it. That is not how our company does that. I contacted the manufacturer of the water heater, and they said the installer is supposed to take care of everything. Also the part is not as expensive as they were saying. They were over charging for the part by $150. That is so messed up. Ripping me off on the installation. Overcharging for parts that should be free. and charging 175 per hour for there poor work. The manufacture is sending me the part. I had to pay for shipping. I will have a real plumber install it. I can't believe these jokers still have any business.
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December 2021 by Jon G.
Installed tank incorrectly, refused to repair 2 months later
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November 2021 by Jillian N.
If I could give 0 stars I would. Absolutely awful customer service. After having our oil burner stop working Monday night, my Husband called for a service Tuesday morning, against being advised by multiple people regarding their horrible service. Two inexperienced technicians came at 9 am and for 4 hours they made calls back and forth to someone else because they couldn't figure out the problem. They told my husband that we would receive a call from their boss later that day to discuss further diagnostics and a possible fix for the problem. We never heard back from them until Wednesday morning!! Knowing we have a baby and that I am pregnant, they left us without heat in 30 degree temperatures since Monday night. Their solution to our problem is to come back Thursday at some point and leave our family without heat or hot water for DAYS. Completely unacceptable and unbelievable and we will NEVER use them or recommend their services to anyone.
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February 2021 by K C.
In October we heard that familiar gurgle telling us the cesspool needed to be pumped. My husband called these guys (for some reason) rather than our regular cesspool company. They came and supposedly aerated, used chemicals, and pumped. $450. Okay. Two days later, we hear a gurgle again. They come back. They say there is a stoppage in the house trap. They tell me it was full of tampons (which no one in the house uses and we've lived here eight years). Thought that was weird, but let it go. $250 more dollars. Fast forward to January. Occasional gurgling again. Tried to ignore it. Got worse and worse. Assumed it must be some kind of clog...couldn't be the cesspool. Called roto rooter. For $700 they will camera the line, clean the line. That hurts, but what are we going to do? First thing roto rooter says is that B&R never put the cap on the trap back on properly, basically destroying the cap. Once they start to snake the line - no blockage. Cesspool is full. Roto Rooter plumbers say there's no way the cesspool was aerated and pumped just a few months ago. Called B&R to see if they would come back, as the other company we used always had the deal that they would come back again if cesspool needed to be pumped again within a year (which it never did). B&R will only come back if I pay, again, despite the fact that they clearly did not aerate, use chemicals and pump. I am so disgusted. Now we have to call our old company, surely drop another $450 and I'm out $1150 (plus the bogus $700 I paid B&R in October). Run fast and far from this company.
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April 2020 by michael binparuis
Poor service and unprofessional staff. Purchase a NAVIEN broiler from them to save money with the instant hot water feature. The installation was not properly done. They kept denying it and charge me service fees everytime they come to check out the unit . Navien send out a tech and they found the installation was wrong. B*R is still trying to cure the issue a year later!
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April 2020 by James Surace
When I called they did come the same day for repair but their rates are very high. The company dibble charged me for the same job because they were unable to shut the water off. I called and they told me it’s just the way they do their billing. Very unfair pricing won’t be using them again.
