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October 2024 by Conor Geoghegan
So disorganized, rushing you out the door. Poor communication. Go anywhere else.
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October 2024 by Mary Lewis
Wow When I came to write a review I didn't expect to see so many negative reviews because, after all, it IS Costco - and people rave about the customer service at the store itself. Part of the problem here is the framework: corporate overpromises with all the perks that are part of tire purchase - and then doesn't hire enough people to deliver on those promises. It took half an hour to get through to someone at the tire center today to repair a flat. When I arrived at the tire center there was a guy at the front desk watching videos on his phone. The worst part of the experience was being shamed for coming as a "walk-in" for flat repair, without having an appointment. This was astonishing. Who can make an appointment ahead of time for a flat? Very poorly managed.
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September 2024 by wallace dsouza
Terrible service . Manager ( Luke) very rude
Waited over 90 minutes for tire rotation ( despite appointment) and 45 min for torque .
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September 2024 by Lindsay Wasserman
Had a fine time getting new tires but came back for a rotation and it was horrible. We had an 11:30 appointment and was told it would take an hour and a half. By 1, they just took in the car saying it would be another hour, hour and a half. They that they only had one working machine to rotate the tires- so why am I only getting told that now? Tell me when I come in. They said that the front person checking us in wouldn’t have known that- they should! Just do better Costco and get your communication skills together.
Additionally, prior to this Costco Tire put someone else’s appointment under our membership number, so we were getting notifications for someone else’s car appointment.
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September 2024 by Austin Benitez
Had an 11am Saturday appointment. Took almost 3 HOURS!!!! to change 4 tires. Unacceptable. I was peeking in through the garage and saw lots of twiddling thumbs. Lots of waiting around and not a lot of working that is for sure
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September 2024 by avi glick
I purchased 4 tires in the store on July 16th as of today I've not heard from them tried calling for days with no answer. Reached out to management I was told they can't help me. What a waste of time and $1064.35
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April 2024 by Johnny Quinones
Always fast, everything is done right Profesional and curtiuis. And I don't get that trying to sell you stuff you don't need feeling.
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April 2024 by Joe Troia
No one seem to work at a normal fast pace... they see to work at a slow pace without regard how long it takes
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April 2024 by Dand Forg
Terrible experience with trying to schedule an appointment at this location to install my tires. I purchased a full set of tires from Costco online and attempted to call their tire center multiple times with no answer. I decided to scheduled an appointment online but when I showed up for my appointment, I was told they did not have a worker available to install my tires that day and I would have to reschedule. What's the point of having an online system which shows service availability if the employees/location is not going to abide by them.
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March 2024 by moo moo
Scott is a great guy he helped me with the tires air he was nice and very professional thanks!!
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March 2024 by Yixsi Echavarria
I recently experienced exceptional service at the Costco Tire Center and felt compelled to share my positive experience. Despite arriving just ten minutes before closing time with a flat tire due to a nail, the SEM & TADDEO went above and beyond to assist me.Thanks to their prompt assistance, I was back on the road safely in no time. I cannot speak highly enough of the Costco Tire Center team's dedication to customer satisfaction. They exemplify the values of excellent and exceeded my expectations.
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February 2024 by Francis Rodriguez
Had a 1:15 appointment for new tire installation purchased and delivered from Costco online to location. Staff took an extremely long time location item, no one at shop to hinder the process then they decided to take two other customers with any regards to me being on time. Had to call management to intervene as it was already two hours later and still waiting. After hearing staff bicker with management they easily finished the job in 30 minutes.
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January 2024 by Cindy Leigh
Guy Alex there is a jerk. Very rude to customers.
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January 2024 by Anne Faudree
First off Alex was awesome, helpful and communicative in my follow up when I returned to get my lug nuts tightened after installing new tires two days before. (Answered all my questions, found the issues with my squeaky hub caps and gave me a couple new valve caps/stem covers as the other ones weren’t adhering to the threads.)
Make sure to leave like 3-4 hours in your day to get new tires put on when you come for your appointment. (2 is not enough, I learned the hard way.) I also learned that if you give them a heads up on a tight timeframe they’ll try to keep that in mind.
Shout out to the hardworking mechanics who saved me money on new sensors when the stupid valve extenders someone else had put on my tires were stuck on two of them. They had a heck of a time getting them off but we’re able to make it happen and I had no unexpected extra charges (something i especially appreciate around the holidays).
Also, a note for anyone who is confused (as I saw a couple people come in who clearly were when I was in the waiting are for hours.) The date in which your tires arrive is SEPARATE from your APPOINTMENT to get them installed. THEY ARE NOT ONE AND THE SAME FOLKS, READ THE INSTRUCTIONS Y’ALL.
God bless the guys at the front for dealing with that kind of nonsense every day.
All in all, I get the sense that this whole department could use more help and organization as everyone seems to be working their butts off and there’s just always so much work piling up. (Could also be the holiday season or the fact that this is the only Costco for many miles around) However this is usually a lack of upper management supplying a department with what they need.
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December 2023 by Joyce G.
We had a great time at Costco. The man who took care of us was so new, but excellent and we can't complain about anything.
