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August 2024 by Douglas Mcmanus
Other mechanics wouldn't touch the work I needed but they took the time to work with me needed a subframe and Valve cover gasket along with other front end work. Very reasonable price for work that was done. Keep for about 2 weeks but that was due to parts being ordered and to insure job was done right , will be bringing my vehicle again for service
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July 2024 by JAY W
This is a business that knows its mechanics work. Great people
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June 2024 by Keylee Arroyo
The communication and professionalism was top notch!
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May 2024 by A Woods
These people are jerks. I had applied here for a mechanic position and was told it's not available and was offered a cleaning position took it and a week later they had hired a another mechanic. If any new young mechanics stumble upon this place beware they just want you to sweep and mop rather then teach you and get the hands on training.
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April 2024 by Ultimate Hair World LLC
Went in for an oil change for my Sprinter Van. They was very friendly and informative on what other services my van needed. Definitely will be back.
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December 2023 by Love Wins
Worst car repair shop and lie to your face and over charges! I've witnessed them drive other people cars for they own use. Lie and string other customers along. They never repaired my vehicle when they said they did. They keep your car longer than needed be! Had my check engine light come on with the same issue for months. Just to have a professional mechanic over look and see the simple problem wasn't resolved. If you want consistent, honest and trustworthy answers, PLEASE GO ELSEWHERE THEY DON'T CARE JUST WANT TO RIP YOU OFF!!!
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December 2023 by Mark Anderson
Best they get the work done
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November 2023 by Krishna Kennedy
I have a 2016 Chevy Equinox and have been serving at the dealership. I was told I needed to do 3K work to pass emissions. I panicked because I don't have that kind of money. I called around, and as soon as I spoke to the mechanic, I felt so comfortable. This was the best thing that could happen to me. I found my mechanic. They seemed so family oriented and had time to talk to me and didn't feel like I was being ripped off. I want to say thank you, Surgical Auto Repair. My car is happy again
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October 2023 by Sarah Dobsevage
Sandra is unreal. Professional, communicative, responsive, clear — everything you want in an auto repair shop. This was our first time using their service, and we will be back. They were fast, efficient, and even helped us navigate car insurance requirements. Highly recommend Sandra and her team.Service: General repairs & maintenance
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September 2023 by Raymond Ortiz
Fantastic car shopCame here because my Hyundai Sonata key was stuck in the ignition port and wouldn't come out. Apparently there is a mechanical issue where the shifter slips and will not release your key. I called so many shops who had no idea what was going on and even the hyundai dealership who tried to schedule me to come in another month.Came across this shop and felt immediately at ease with the rep on the phone despite my panic. I brought the car in and in 20 minutes the issue was resolved by Raymundo (spellcheck) on the name.He was super easy going and was able to articulate the issue. What made me appreciate this experience more was that I wasn't ripped off. I experienced the same issue back in 2018 and my lack of car knowledge got myself ripped off 1500 to replace the entire set up where as this place only charged me the cost of labor.Amazing place. Come here if you are in a pinch and get your car treated by a good set of people!
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September 2023 by K Dub
I paid $4,000 for a transmission on my old Volvo 850 to be rebuilt and put in and one month after the warranty expired the entire valve body of the Volvo was burned out making the transmission no longer usable. I consulted another mechanic (Robert Spinner, a Volvo 850 specialist) who is a specialist in my Volvo and he was on the phone with me and with Surgical and he asked the question "who was responsible for putting the transmission fluid in the transmission so that this wouldn't happen?" and Surgical's reply was THEY were responsible for putting the transmission fluid in. Obviously, they did not put in the right amount of transmission fluid so the valve body burned out after me paying all this money ($4000). So my car had to be scrapped. I foolishly went back to them after I purchased another and even better more powerful t5r series of Volvo of the same model. I had some work done there and at that point somehow my overhead courtesy map light became broken when it was previously working perfectly when I took the car in. I informed the office personnel (Sandra) of the broken switch which they broke and she at that time told me that they would gladly replace the light map fixture since the fixture was now unusable due to the broken switch. After attempting to have them replace the lamp and agreeing to rewrite my previously unfavorable review of their work if they replaced the map light fixture as they had indicated they would, they decided that they (Sandra) were not going to replace my map light fixture thus going back on her word. She claimed to not remember me speaking to her about it. Whether she remembered or not the smart move would have been to replace the lamp for a customer who has spent lots of money there over the 6 YEARS that I had been coming to this shop in order to maintain good customer relations. She felt like I was "strong arming" her. I have spent well over $5,000 in this shop over the years and I thought that was a most disgraceful way to handle a small complaint. Just replace what you broke would have been the honorable and smart thing to do. In addition to that, my newer Volvo was experiencing a transmission issue and their solution was to pour in some sort of transmission treatment which only made things worse. Eventually I found a more qualified mechanic who replaced my transmission for a quarter of the price of the first transmission replacement that I had done on my previous Volvo. So not only did I WASTE my $4,000 but I also found a mechanic who would do it for a quarter of that amount and who has enough honestly and integrity to honor their word to a customer. In addition to all of that..my glove box was removed in order to check the blower motor and the 6 screws were never put back to secure the glove box so it rattles when driving. Now I have to find the replacements and buy the screws myself in order to put them back in. Again an example of poor workmanship. Donald is a good mechanic but the unqualified mechanics that work in there are not. My 850t5r now runs perfectly. The takeaway from this is... If you have a lot of MONEY and TIME to WASTE then this is the shop for you. Especially if you own a Volvo. The SMART way to prevent bad reviews is to communicate Be HONEST and keep your word and respect the customer and their car. Simple!!!I Below is a photo of my car being towed to the scrap yard after the rebuilt transmission burnt out due to their lack of knowledge.? I have lost confidence in this repair shop.
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September 2023 by Momo seck
thank you sandra
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September 2023 by Emerson Goncalves
i left my van to install rear seats and when I went to get the van my seats were full of grease and a dent one on the side of my van. Very disappointed
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August 2023 by James B.
I should've listened to "the haters". never again am I trusting my vehicle with these people ! never fixed the issue, caused more problems and now I'm spending thousands of extra dollars. if you didn't want to do the work then that's ok. say that. but at least diagnose the issue correctly. rather than replacing a bunch of parts that were working perfectly fine. never again
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June 2023 by Theodore Pettiford
I brought my vehicle to them, concerned about wrench light on dashboard. I then was charged for a tie rod and wheel alignment. After that they said it would go away on it's own. It didn't and I have more problems than I came with. My car now squeals after braking and when turning the wheel. I still have the wrench light on, so what did I really solve? Nothing! They didn't resolve that issue or this. Terrible waste of time!
