-
February 2024 by Heather G.
In a raggedy run down building but the kiosk check in is straightforward, I was brought in prior to my appointment time and done in less than 10 minutes . The phlebotomist whose name I didn't catch did an excellent job finding my vein, sometimes it takes a couple tries to find a good one when I get blood drawn. There's a Quest right down the block from me so I wouldn't go out of my way to come here, but they didn't have availability when I wanted it and this one did - and it was also on my way to where I work on Mondays.
-
February 2024 by M A
Unprofessional staff.
-
January 2024 by Lizzie Alonzo
Even if you have an appointment they leave you waiting like you have all the time in the world, they are not friendly or at least not the person who had me, oh and there is never anyone in the front who can help you, you arrive and you feel like that there was no one in the place!
-
January 2024 by Eddie Torres
Honestly i was skeptical from reading the reviews. However I was pleasantly surprised, checked in fast with the touchscreen kiosk, then sat for maybe 5 minutes, got called in. The phlebotomist (learned that’s the title) was friendly, and efficient. Overall pretty good experience.
-
January 2024 by Munah Cheemso
Never told me I couldn’t step outside and she canceled my appointment. Thanks for a horrible experience.
-
January 2024 by Sofia Dalin
The website give the opportunity to walk in patients, yet if you waking you will be treated in a very bad manner. I had a question and the lady on front desk stopped me before I was able to say anything and said: “I’m busy and I’m not answering any questions because you walk in patient.”Seriously?This place needs to go through total change
-
September 2023 by Soualiga Dunker
No walk in appointments available even though two of us were trying to log in before noon. Waste of time. Couldn’t make a future appointment in the office because the system is down. ?
-
April 2023 by Moneik Renee
The TV in the waiting area is extremely loud. I couldn't even here the questions that the employee was asking me over it. I walked in and there was no one at the desk with a paper taped to the kiosk stating that they are not taking anymore walk-ins, so I was unable to register and ended up rescheduling as no one came out during the 10 minutes that I was there. Also, the employee (name begins with E) seemed very bothered when I asked what exactly my employee wellness screening included. When asked, she responded saying " they didn't tell you"?
-
December 2022 by fred freundlich
If you call for an appointment in Westchester County, NY the automated phone service directs to a location in Illinois.
-
August 2022 by Michael F.
In short: Terrible. Never go here! They did not collect enough sample to do all my tests so I had to go back. When I went to the doctor the first time there were no more walk in appointments. They are rude here. They should have masks to provide but don't ...they say you have to leave and buy one down stairs (if it is open) and if not I figured out you must go around the corner to a deli where they don't where masks. I was then "late" and the machine told me to reschedule for that afternoon... I told them absolutely not. They put a person infront of me then me... While waiting people wore their masks as chin masks and no staff said anything... there is no barrier between staff and you at the desk where they again ask for your ID and Insurance. They told me 3 days to get results... But really it is 3 business days !!! I was smart enough to ask this... Staff from the building were smoking outside the building door as I entered... either care about covid or don't... Please save yourself the stress and go to a nicer office !
-
July 2022 by Emalie B
I would give this place zero stars if I could. Checked in at 10:45. Waited until 11:27. They were taking people on the walk-in list before people with appointments. My name was never called. When I asked, she said I wasn’t on the list. I went through the entire check in process on the kiosk, including scanning my license and insurance. I am so angry I spent so much of my time driving here and waiting and I didn’t even get singed in. Also, the lady at the desk was unable to answer questions I had about the test I needed and was far from friendly. Save yourself the time and go elsewhere. This place sucks.
-
May 2022 by Patricia P.
Hi I went there and paid my exams with credit card because I don't have insurance . After a while they send me a bill . when I complain about it they said if they do it something extra I have to pay extra . I hate it that because when I went there I asked how much ?
-
February 2022 by Quinn Sweeney
Long wait, rude apathetic staff, injury to nerve in wrist during blood draw, dirty facility. I was seen 30 minutes after my appointment time was grunted and motioned at by staff member grunted and motioned with her hand that she would check me. Same staff member was also my phlebotomist. She hit a nerve in my wrist when trying to draw blood and it was like being electrocuted and she had to redo the blood draw. The bathroom has no soap and you are expected to know to walk outside the bathroom and use a separate sink in the hallway. I had to ask. Likely no one washes there hands after giving urine samples there. Do unsanitary and facility is dirty, windowless and sad.
-
January 2022 by Elizabeth D.
Don't expect courtesy, speed, or ease at this location. They cant be bothered to make eye contact with you and make the entire process as difficult as possible. They have attitude and ensure walk ins have priority over those with appointment, so all appointments are behind. Pick any other lab.
-
October 2021 by Ceci Flinn
The people were nice and helpful but Quest generally has huge problems. After my appointment I got an email asking me to verify my identity, sent to me by Quest THIRTY TIMES. I was careful to check it was legit. Then I tried to do the verification it requested & it asked me questions about cars I never owned and places I never lived. It failed multiple times and locked me out. So it's looking like the whole schedule appt & go & test etc might have been a huge waste of time if I get zero access to results. I tried to call the test place but you cannot reach an actual person by phone & I live too far to go back and ask. Would not use Quest again for this reason.
