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February 2024 by Tashina Haywood
They have two walk-up ATM machines. One is always not working or has limited service.
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February 2024 by Paula Alvarez
I am starting to get a feeling the Chase don't really care and want everything to be done online.
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November 2023 by loveineverystitch
Ms. Debbie helped me and was extremely knowledgeable and professional. She addressed my concerns and was very patient and compassionate. This was a very positive experience.
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October 2023 by Neisa Tasiana
Mrs. Debbie Winter was simply amazing with helping us opening op an account. She guided us with a smooth transition and answered all of our questions. Very professional!
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June 2023 by ダ・カーポ
If you want to waste all your life, come here, a bunch of trash from the bottom of society.
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June 2023 by TAD “tad”
Scheduled an online phone meeting w Christian Ricourt, Chase Bank, Mt. Vernon, NY for 9am today-- was confirmed via Chase email. There I am, sitting there and of course, No Call!! No call at all today!! Chase Bank insists on hiring these types, who have NO regard for the client, and should NOT be authorized to talk to the banks clients, large or small-- at all, or the public!! Have had similar problems with the Pelham, NY Branch as well. Chase would be well advised to just shut these branches down. Tom D
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June 2023 by Danielle Beaumont
Terrible customer service. Go in the to get disrespected and disregarded by bankers even when an appointment has been made I sit an wait for 1-2 hours. Bankers sit there without helping people and allow the waiting area until it got to about 10 people with me being there the longest for 2 hours. This is to the point there is no where to sit. Banker went on break and two bankers left from there desk yet did not come back for the entire two hours I was there. So break is 2 hours now?? They doing everything else it up instead of helping people to get people in and out. It’s customer services at the end of the day. 1-2 hours is ridiculous and it has been on multiple occasions along with other things that isn’t even worth bringing up because this is it for me. Negative 5 stars if I could .
So sick of this bank. Been in there about 5 times in the past month to 2 months and every time I have to wait HOURS. MULTIPLE HOURS. Why?
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March 2023 by Majestic Facility Cleaners
Worst freaking bank wated 1 hr to be seen and they told me they dont do bussiness acount when i have a bussiness account with chase i hate this bank and the ppl that work here dont come to this place ,,,i will close all my account from chase worst bank ever ,,,i wish i can give a 0
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February 2023 by Thank God For Melanin (Danielle Beaumont)
Terrible customer service. Go in the to get disrespected and disregarded by bankers even when an appointment has been made I sit an wait for 1-2 hours. Bankers sit there without helping people and allow the waiting area until it got to about 10 people with me being there the longest for 2 hours. This is to the point there is no where to sit. Banker went on break and two bankers left from there desk yet did not come back for the entire two hours I was there. So break is 2 hours now?? They doing everything else it up instead of helping people to get people in and out. It’s customer services at the end of the day. 1-2 hours is ridiculous and it has been on multiple occasions along with other things that isn’t even worth bringing up because this is it for me. Negative 5 stars if I could .So sick of this bank. Been in there about 5 times in the past month to 2 months and every time I have to wait HOURS. MULTIPLE HOURS. Why?
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February 2023 by Ronald Butt
Well kept bank. It has friendly and helpful staff. It has an attached metered parking lot is only drawback.
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November 2022 by K. Gon
Big bank about 8 windows and only two employees on the windows and 10 plus people on the line which kept getting bigger. There were ppl complaining how long it was taking. Unacceptable the amount of employees for the windows being used. But once I was finally was seen, the teller was nice, helpful and made feel valued.
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November 2022 by kathy gonzalez
Big bank about 8 windows and only two employees on the windows and 10 plus people on the line which kept getting bigger. There were ppl complaining how long it was taking. Unacceptable the amount of employees for the windows being used. But once I was finally was seen, the teller was nice, helpful and made feel valued.
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September 2022 by Remidrea O.
if I could give 0 stars I would. I've been sitting here in the Mount Vernon location waiting to open an account for nearly 30 mins they are all laughing being jolly security guard is just walking in circles going outside smoking his vape pin.. this location is horrible and should be shut down
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August 2022 by T Devane
Scheduled an online phone meeting w Christian Ricourt, Chase Bank, Mt. Vernon, NY for 9am today-- was confirmed via Chase email. There I am, sitting there and of course, No Call!! No call at all today!! Chase Bank insists on hiring these types, who have NO regard for the client, and should NOT be authorized to talk to the banks clients, large or small-- at all, or the public!! Have had similar problems with the Pelham, NY Branch as well. Chase would be well advised to just shut these branches down. Tom D
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May 2022 by US8XPRESS
WORSE BRANCH , MANAGER ERIS GALO TURCIOS IS SO MEAN, HE THINKK HE OWNS THE BANK, HE WAS VERY UNPROFESSIONAL TO THE POINT I AM CLOSING MY ACCOUNTS WITH CHASE.. FOR YOUR IINFORMATION , MASK MANDATE IT'S NOT A LAW, AND IT IS UNCONSTITUTIONAL. YOU'RE SEGREGATING AND DISCRIMINATING ANYONE NOT WEARING A MASK .THAT IS ILLEGAL
