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August 2023 by catherine constable
People roaming around doing nothing while long LinEs at tellers!
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July 2023 by Jose Ortega
Worst bank branch I ever went to. Rude beyond belief. Ignorant and condescending attitude. They are suspicious of all Latinos. Stay away at all cost.
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May 2021 by Robert Schyberg
Riduculously incompetent branch manager. Should not have her job.
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December 2020 by Louise p
So they decided to not open today without any signs or reason. There are plenty of reliable banks. This is not one of them.
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December 2020 by Freddy Reyes
Excellent service !Thank you , so much .
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November 2020 by Spencer spencer
I'm going back to Citi
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August 2020 by Dr. Böhm
Two trips from white plains to the office in mt. Kisco and the associate didn’t think to tell us either time that my wife needed to bring her ss card. I love when people don’t know their own business. Time and gas wasted! Incompetent.
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August 2019 by Tim M.
If I could give a zero or negative stars I would. I am a 20 year, platinum / preferred customer. Today, I tried to open accounts for my teenage children; their first experience with banking was rude and unprofessional customer service. The representative, the manager and another unknown representative were the poster children for rude - they were unprofessional and when I suggested I move my accounts to another insitution they said that would be fine. While the organizations cusotmer service was spectacular and provided guidance I would never refer anyone to this branch
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February 2019 by John Russell
I once deposited a check and they put a hold on it for 13 days. No one at the bank could give a me a reason why. Really really terrible service. If anyone sees this...DO NOT BANK AT BANK OF AMERICA.
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January 2017 by Martin Kearns
Horrible from the top down. My wife and I have been BOA members for 8 years and needed to change her last name on our joint account. We arrived 20 minutes before closing time and waited on the line only to be told (15 minutes later) that they would not be able to help us because closing time was only 5 minutes away. This was the proverbial straw that broke the camel's back with regard to Evil Corp... ahem Bank of America. We've switched to our local credit union and couldn't be happier to keep our money out of the hands of these mongers. I hope everyone leaves banks that have a model of exploiting their customers without at least the cloak of good customer service.
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December 2015 by Frederick Rothe III
Disappointed that I couldn't get through to a specialist to help me with my accounts. Returned after being with Wells Fargo for a year, something I regret. Hopefully, my banking relationship will be better than the one I currently have with Wells Fargo. Turns out BofA is money hungry as Wells Fargo, so they have been dumped as well. Closing branches hasn't helped them either. Was a customer for over ten years, and treated me like their own personal bank. Well, this bank moved on.
