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December 2023 by Lisa Campanella
Suzanne is a top notch designer! I couldn't be happier with her designs for 6 of our closets! Been using them for 20 years & this is the 3rd home they're doing for us!
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October 2022 by Ariana Randone
Buyer beware...Unfortunately, my experience with Alternative Closet was unpleasant. The design process was a breeze and the quality of the closets are sturdy and easy to manipulate, but it really came down to the day of installation and aftermath that has turned me off.Issues:1) My home is brand new, built in '22, and we asked the installers to wear booties as the floors were done days prior. They refused and made my mother feel uncomfortable to continue to ask them. No other contractors have refused this ask...and they all are carrying heavy equipment, materials, etc.2) There are multiple pieces of the closet that were left behind damaged, more importantly, they damaged my doors and floors these closets were installed in. I have to either pay for repairs to the floors or for painters to redo the paint on the doors. SO unclean and unprofessional.3) One installer smoked right outside my front door with the front door open, getting smoke into my brand new house that I am moving into. I have him on camera smoking as he cut wood on my brand new stone.When I brought my issues up to the team, all they offered were "shocked reactions" as these are their "best installers" and the only thing they could offer me for all of these inconveniences was for someone to come out A MONTH later to "fix" the small issues I called out with the actual closets. Nothing else... and I don't even want to entertain these people being allowed back into my home.Overall, I 100% would not recommend this company to anyone else and cannot believe I spent over $10k to be treated like this. Buyer beware... spend the money with a company that will treat you like their only customer.Service: Custom home design
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March 2021 by David Weinreich
Had an appointment to design a new closet system. The designer did not ring the doorbell, but instead walked directly into the house when another contractor doing other work was walking out and startled my wife. Very unprofessional. Sent her away immediately.
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July 2020 by Diana M
We have a very positive experience with Alternative Closet. We expanded two walk-in closets and wanted to match the existing materials. We weren't sure how difficult this would be or how costly. But the designer, the owner, knew exactly what to do. She turned around a design and quote that same day. The units were installed within two weeks and look great.
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March 2020 by Meire Monte
I had my closets installed today. They are great. I loved the end result. The quality is very good and I'm impressed with the drawers. They close nicely! The designer was very friendly and helpful and I also was very helped by the person responsible for the installation. We are in the middle of Covid's crisis and she kept the installation date because she understood that I needed the closet in my baby's room (I'm 8 months pregnant). Of course, she provided all the necessary equipment for the assembly team.Very happy with my choice. I would definitely work with that company again.
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March 2020 by Meire Monte
I had my closets installed today. They are great. I loved the end result. The quality is very good and I'm impressed with the drawers: they close nicely! The designer was very friendly and helpful and I also was very helped by the person responsible for the installation. We are in the middle of Covid's crisis and she kept the installation date because she understood that I needed the closet in my baby's room (I'm 8 months pregnant). Of course, she provided all the necessary equipment for the assembly team. Very happy with my choice. I would definitely work with that company again.
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October 2019 by Cindy Serra
Absolutely love my nursery closet , the layout is perfect and the materials used are sturdy and reliable. It was always easy to get in touch with the office- however i had a difficult time getting straight answers or calls back from Brooke the designer. If you’re type A and want quick friendly responses I would definitely use this company but just ask for a different designer.
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September 2019 by Cindy S.
Absolutely love my nursery closet , the layout is perfect and the materials used are sturdy and reliable. It was always easy to get in touch with the office- however i had a difficult time getting straight answers or calls back from Brooke the designer. If you're type A and want quick friendly responses I would definitely use this company but just ask for a different designer.
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November 2015 by Christine C.
VERY BAD EXPERIENCE with this company. Hired the Long Island office to build and install 2 custom closets. Either the measurements were not taken correctly or they were not used as there was a large gap between the closet and the wall even after "filler" was installed. Installer wanted to add more filler, not my definition of a custom closet. Laminate had nicks and chips, handles on drawers were not straight. Closet supports were to rest on floor as specified by sales rep and pictured in their design. Sales rep told me that these supports are critical for stability. Called them numerous times to discuss problems with installation, they did not return any of my phone calls. After considerable effort on my part, finally was able to get an appointment for installer to return and attempt to fix faulty installation. He did not show up for appointment. When I called to inquire where he was I was told he isn't coming today but will be there at 9 am on the next business day. He showed up at 4 pm, no call telling me he would be late. Installer was not given the materials he needed in order to widen the closet. He had to use shelves, sawing them on my floor to try and make supports for permanent shelves and took a big chunk out of my wall when he removed the section in order to widen the closet. He called his boss to see what to do about the supports that were floating above the floor. He said I would have to pay extra to have that fixed even though it was part of their original design. Installer left around 7 pm, said he would not be returning but that shelves would be sent via FEDEX to me to replace the ones he had to use to create supports. After 3 weeks, no shelves had arrived, I sent a letter to the president of the company certified mail explaining my situation...no response. I had to deny the charge on my american express and finally get the sales rep involved to at least get the missing shelves. This has taken so much of my time and has been very frustrating not to mention disappointing. I have no confidence that these closets will stand the test of time. Wish I had not hired this company. They don't care about quality or customer satisfaction and feel no need to deliver a complete and quality product. I suggest you look elsewhere for your custom closet system
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August 2015 by V L.
I worked with Leslie, the installers and everyone there was so helpful. And the closets really function well. Leslie was great at figuring out how to maximize our storage. The customization is key and the prices were really good.
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August 2015 by Joyce W.
I am extremely pleased with the closets designed and installed by this company. Two reputable companies bid on the large closets I had built in my Manhattan apartment, but the alternative closets design created by Suzanne made a lot more sense. The installers were very competent, and arrived on time with the insurance certificates needed, worked neatly and left everything in order. I was called the next day to see if I was satisfied. I would absolutely recommend them, and Suzanne in particular.
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February 2014 by Brisk B.
I recently had alternative closets install closets in my apartment. I worked with two designers Sabina ( who bailed out midway without notice due to personal issues) and Suzzane. In the end I m disappointed. My walkin closet is not aesthetically designed. When I complained to Suzzane she was entirely dismissive of my feedback. Additionally when we talked about the quote I chose a certain swatch and when the closets came in a couple of them were white, a color I didnt choose. They claim that's what I signed in the contract which I don't recall because I would have switched it to the same color. I m shocked that I trusted them to deliver a great product but these guys don't care about their customers at all. The designer should be at the installation too to make sure the customer is satisfied. I m inclined not to use them again. Their design aesthetic is more CT where people are not challenged for space and not NYC apartments where space is challenged.
