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July 2024 by Chris Badeau
Buying a vehicle from them and they have been fantastic.
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July 2024 by Lauren Fike
I cannot say enough nice things about this auto shop. My husband and I were traveling to the area for a wedding when the wheel bearing in our car failed. We had tried about 5 other garages prior to coming here and were extremely desperate. Frank's crew squeezed us in, were incredibly kind, and got us back on the road in time to make the wedding. We are so grateful!
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May 2024 by Shishir Garg
Trevor and Frank really helped us out - they diagnosed the issue (coolant leak), answered our questions and assured us it was the right course of action. They gave a fair quote for it, ordered the part and fixed it the same day for us out of towners, which was really appreciated as we had a long drive back.
I couldn't have asked for more.
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March 2024 by Steve Dee
Bought a truck from them a week ago great people to work with. Gave me fair trade in on my car and have had great interactions with them since. Highly recommended looking to them for a veichel or other services if needed. They stand behind what they sell.
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October 2023 by Team Aries 1977
Great experience & help on vacation
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October 2023 by Scott Kelly
Way over priced
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October 2023 by Duan Yutong
Friendly and knowledgeable. They work on street and track cars.
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February 2023 by Jill Klipich
We purchased a 2002 Toyota 4 Runner a few weeks prior to Christmas and have unfortunately had nothing but problems with it. The ABS and power brake lights all came on while driving the car home. We live 2 hours from Montour Falls. We contacted Trevor via text message with the concerns. A method he was very responsive to while trying to sell us this vehicle. He said to take it to our mechanic to have it looked at who told us the wires were bare and showing and had been like that for some time which was tripping all of the sensor lights. Upon further inspection by our mechanic, the front brake pads were noted to be metal to metal as well. It was also noted that the rear shock mounts had completely rusted through and were no longer supporting the weight of the vehicle. This vehicle should never have passed inspection at HIS repair shop/dealership. Numerous attempts have been made to make contact with Trevor (calling, texting, email and messenger) regarding these concerns and he he has not responded to any of them. After waiting 2 weeks for a response, and advisement from our lawyer, we will be moving forward with the BBB, NYS inspection fraud claims in an attempt to make this right. $8000 for a vehicle that isn’t drive able and was illegally inspected is hard to swallow. We work really hard for our money, as most do, and this situation has been very upsetting. We had high hopes he would do the right thing, but we are done holding our breath. Buyers Beware!
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January 2023 by Connor Matsubara
Trevor was great. I saw the car through a Facebook listing and he was very good with communication about a car I was interested in. he assisted me with pictures and videos of the car since I was coming in from out of state to buy it. he accommodated requests about particular areas of the car I was concerned with, and I felt so confident with the purchase of the car that I gave him a deposit, and took multiple buses overnight and bought the car on the spot when I showed up, and drove it 400 miles home. everything was as advertised and no surprises. great little shop that has been in business for over 50 years!! if you are an enthusiast as well, it's great to know that Trevor (and Frank)! both have track experience and can speak from that.
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November 2022 by Christine Pearson
Our car broke down along Route 14 just about a week ago. I called Frank instead of a tow truck and he sent his son Trevor and his mechanic to come help us. They were there in less than 20 minutes. Trevor charged the battery and tested the alternator, which was bad. While we were still there on the side of the road, he called and ordered a new one. They followed us to the garage and they took our car into the service area almost immediately. The new part was there in less than 30 minutes and we were out of there 2 hours after we broke down. This is the second time that Frank and Trevor have helped us. Last March our car was making an awful noise so we stopped at Frank's. He and Trevor were just leaving but they stayed to help us at no charge.
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November 2022 by Tina Butler
All that I can say is just WOW! I just recently had my 17’ Discovery Sport serviced by Frank’s Automotive, and from the very moment of my initial contact I was impressed and walking into this establishment, and being treated as a customer, I couldn’t have been happier! I will definitely have my vehicle serviced here without hesitation. I’m a very satisfied customer!??
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August 2022 by Tim Wise
Took my car there to have key programmed they couldn’t do it but they tore the center console apart broke the overhead lights and sunroof switch housing broke the window so it won’t work never take anything there butchers
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July 2022 by Steve Whittier
Very attentive to my needs. I am disabled and have gotten my work done here for the past year. If I need air in a tire they're always happy to help me. I could do it myself, but it would be quite a struggle. These guys are great!
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July 2022 by Richard Hartenstein
I took my 2014 Chevy Silverado to Frank after being recommended by a friend. Maguire Chevrolet wanted $6200 to rebuild my transmission. Frank rebuilt it and saved me $2000. Work was done in a reasonable amount of time and is warranteed for 20,000 miles. Frank is also a Christian and, when he found out I'm a cancer patient, he prayed for me. Wonderful man and a great businessman.
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June 2022 by Tyler Fauver
NEVER going back here. They said my car shouldn’t have passed inspection and that it’s not worth the money to try and fix what’s wrong with it. Went there for an estimate on a gas tank and they unwillingly did a whole diagnosis on my vehicle and charged me $52. GO SOMEWHERE ELSE.
