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September 2024 by wordsmyth
They cancelled my appointment 5 minutes before it was to happen as they did not have the part. There is no getting them on the phone. Some of the other reviews echo this.
Very poor performance from Safelite in Monticello, NY.
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July 2024 by orlando maldonado
Good luck trying to get a actuall person on the phone.
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May 2024 by Kathy O'Mara
Fast professional and worked with my insurance company
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April 2024 by Madison Zuk
Absolutely awful facility. My insurance company set me up for repair here. I will be receiving my 3rd rear window repair on my car now because the first two replacements exploded while driving. The first time, this happened about 5 days post-repair when using heat on rear windshield. The windshield suddenly smashed in and flew into the driver’s side seat. Luckily neither my dog nor I were injured (other than a few scratches from the glass on my right arm) and I could pull over. They stated they put the wrong type of glass on and needed to special order my glass (OEM) which would take a few weeks to come in. I waited due to lack of other options. Got it replaced a second time on April 6th with the special ordered glass. This morning (April 15th) I was driving again and the same thing happened, used heat on the rear windshield and it exploded flying into the driver seat enough to hit my arm. I burst into tears out of anger and frustration. I have been nothing but kind and understanding. I get that things happen, but I have been without a windshield in total for a month and a half as this happened originally in early March after a tree hit my car. I am a registered nurse from Albany here to work in an open heart surgery unit, and had no idea that this place was not safe to go. Please, do not make the same mistake I did. Go somewhere else. My insurance is now approving me to go anywhere of my choosing completely under warranty due to Safelite’s poor quality. Stay safe.
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December 2023 by Travis Steimle
Had to get a door window replacement in my car. Got technician Steven, he was very communicative and professional. Even though the situation was a major inconvenience Safelite made it easy. Thank you Steven!
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October 2023 by Kevin
Chris at Safelite in Monticello was simply outstanding! He maintained constant communication, even during a slight delivery delay. He worked incredibly fast to install the new windshield, and to top it off, my car was vacuumed before returning. I wholeheartedly recommend the Safelite in Monticello
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September 2023 by Robyn Goodnough
Quick and easy service
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July 2023 by Andy Olivieri
They took my car in fast. They told me it would be an hour in a half and that exactly what it was
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May 2023 by 85laurenjanelle
Had an excellent experience today. The facility was clean, the technician Chris explained everything and was done quickly. Added bonus my carpets were vacuumed. I’m very happy I choose Safelite!!!
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March 2023 by Shane Schroeder
Jason was the absolute best guy came and did the job within a hr no issues deff recommend him again
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February 2023 by Jennifer Rader
Not sure there are even any other options in the area, but Carl is on top of everything and the employees work fast. They probably don't get the recognition they deserve, but the 5 times I have needed glass replacement I have been incredibly happy. Thanks guys! Probably see you again soon. -the red Honda element
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January 2023 by Ari (Ash)
Great place excellent service!Was there today with my Honda Pilot, the front desk was really nice and technician did a real professional job!
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January 2023 by Laura M. Avelino
Thank you for your rapid service. The technician Carmine, was extremely courteous and professional. Highly recommend Safelite!
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December 2022 by R Cunningham
A trailer truck launched a rock at our windshield. We called Safelite. They came to our house, fixed the crack and our insurance paid for it.. The service man was wonderful. Polite and understanding. Safelite is the best. Thank you Safelite. ?
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October 2022 by Carol Sproul
I was very happy with Safelite. Communications were great. I knew when the tech would show up and what he looked like beforehand. The new windshield was installed in just under an hour in my driveway.
