8AM - 4:30PM
79 St John St, Monticello“I've been a customer of Combined Energy Resources for over 3 years and am very happy with their service. Today, however, I spoke with Lavinia Haddon, one of their customer service reps. Lavinia was not only polite and professional, but she went above and beyond to help me, which I greatly appreciated. I'm only 5' tall and the meter that reads the amount of propane left in the tank is almost beyond my being able to see the reading even on my tiptoes. When I mentioned this to Lavinia, she gave me the best advice ever. She told me to use my camera phone to take a picture of the meter, then I'd be able to see how much propane was in the tank. I did that, and it was brilliant! The phone camera captured the reading perfectly. It should be noted that I have commented to every rep on the phone my problem with reading the meter. No one except Lavinia, ever gave me any advice, much less one that was so easy, effective...and just plain great! My thanks to Lavinia for helping me solve a problem I will never have again. Kudos to CES for employing someone of Lavinia's talent, caring and willingness to go above and beyond to help a good customer. She represents you beautifully. My thanks to Lavinia and to you!”
“The driver/delivery man ROBBIE delivered propane on time, was courteous and well organized - I am very satisfied with his professionalism.Updated post Oct.18,23:I called the office on Oct.17,23 for refilling my heating oil tank sooner than scheduled- and the company send truck out immediately, so I don’t have to worry about having heat in my house.Appreciate the services and promptness!I am a customer of this company for more than 10 years and I am happy with the customer support and services they provide.”