Purchased a steering rack and found a defect with the part. The store couldn't order another steering rack as all were sold out for the vehicle. After run arounds with previous managers the manager handled the concerns with ease and had great customer service, even with a few laughs. The employees help when the product is sold out, find a place and solve the problem, even for an emergency tire need. Guys were at AutoZone and advanced Auto and never got the professional service like at NAPA in Monticello NY. The store has parts in stock when other stores are sold out, such as exhaust flanges, and the employees actually know about vehicles. The best automotive parts and great service.
They couldn’t have been more helpful. Went to get windshield wipers and they were great!
May 2024
This guys are amazing, they don’t have the product I need (tires) as an emergency. But they help me and find for me a place… basically they solve my problem… God bless this guys…
October 2023
I've been to AutoZone and advance Auto I never got the professional like I did at Napa in Monticello NY. I was in and out of there no problems
