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April 2024 by Lynn Stoebe
I LOVE the tailoring done by this business.I’ve had small things done,buttons,hems on jeans. But,I recently had 2 sweater dresses that I wanted cut down into sweater length.Perfection.You would never know that they were dresses.Please,come to this business,for cleaning and definitely for tailoring.
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August 2023 by Yoleydis Matthews
Wonderful customer service.
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May 2023 by Mildred Diaz
It was my first time using this dry cleaning service, and will also be my last. Depending on the day of the week, both the customer service and the prices vary. I left one set of curtains to be pressed on a Thursday, and the next day when my second set of the exact same curtains arrived, and I left it with them, the price increased by $16. I was told that the previous day's price couldn't be honored because that employee was always problematic, and the $16 was an environmental fee. But once I received the ticket, the environmental fee was only $2.68, meaning the rest was just a price increase.A week later, with both tickets in hand (each with a different price), I went to pick up the curtains only to be told that the employees had created a new ticket during the week, so the set of curtains with the lower price was now also $16 higher. They did not have the courtesy to call ahead and let me know of the change they made, they did not honor the ticket they issued, and their employee was not apologetic whatsoever.I'm curious to know how they can build trust with their customers this way since I cannot even trust the ticket and price they give (the employee today stated that I am not the only one to whom this has happened), but I will be taking my business elsewhere.Service: Ironing
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May 2023 by Joanne Watts
I bought a beautiful dress for my birthday in February. I wore it once when my husband took me out for my birthday. I only wore the dress once. I took it to Vails Gate cleaners in Montgomery NY. I did not was it myself because the dress was expensive and too beautiful for me to ruin. The tags on the dress did not indicate “Do not dry clean”. When I picked up my dress it had all the fuzz balls all over it. My dress was ruined. They said they would defuzz it and I said ok. When it came back from that it still had fuzz all over the sleeves and bottom skirt. I even still have the receipt so I spoke to Rich and he said he was not going to do anything because the dress like that because of wear and tear. I told him I only wore it once and I have the receipt. He now no longer takes my calls nor returns them.
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March 2023 by Peter Schmidt
The team at Vails Gate dry cleaners in Scotchtown has been handling my dry cleaning for three years now and they do a fantastic job. Caroln is the best and delivers friendly customer service each week when I pick up my shirts. Give them a try!Service: Laundry pick-up
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March 2023 by Jason Pettit
Great service. Staff is always attentive, polite and honest.
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March 2022 by Ernie Johnson
I got what I wanted when I wanted it. Clean suits in two days.
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March 2021 by Matthew Knochen
Great dry cleaner, everyone who works here is polite and customer centric. I don't know what the other reviewer was talking about, this is strictly a dry cleaner where you drop your clothes off. There are no washing machines or dryers on the premises.
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March 2021 by Von Aschmannus
They have more machines than dryers! Then people split there loads using more of the dryers. I did my laundry there and ended up having to leave with my heavy wet clothes and go somewhere else to dry them. There were lines of people waiting to dry their clothes! The employee there had to go around knocking on peoples cars asking if they had clothes in the dryer to take out. It was the most unprofessional laundromat I've ever been to. Do yourself a favor and go somewhere else. They are even supposedly a new laundromat, well put in more dryers next time you redo your place.
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March 2021 by P. Turner
Great Dry Cleaners and even a Senior discount. Pleasant atmosphere. ?
