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June 2024 by Yitzchok Gottesfeld
I am very frustrated with the service at M&T. I have a M&T credit card that I use occasionally. I received a late fee for posting my payment one day later than the date it was due. It is my experience at all other credit card companies that with a clean record they generally waive the fee in this instance. I called M&T and was on hold for way too long and then finally reached a representative to request that they waive the fee. I was told it will take 12 DAYS to receive a response and to take no action. I never received their decision and assumed it was waived. Well, that was a mistake. The next month I received a late fee for not paying the late fee! This is ridiculous, and I absolutely do not recommend banking with M&T.
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April 2024 by Mordechai Housman
Nice, helpful, and knowledgable people. Prompt service. But there's a loooong wait for service. Even if you just want to deposit. If you just want to deposit, you're better off using the ATM.
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December 2023 by Nathan Hoffman
horrible bank, no service, no nothing
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December 2023 by shulem ungar
good service
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October 2023 by E Stern
costumer services is not good! they don't validate your issues
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September 2023 by lilrob1200
This slowest costumer service
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July 2023 by Yechiel Weingarten
Nasty attitude.
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June 2023 by Yosef M Hirsch
Good,But not updated, old machineries, and old communication, old website, everything take time,I don't have a problem with that. But they should better get updated soon! Thank you.
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May 2023 by Haim E.
Hi,I opened an account number0202I am writing this email in frustration about a Mobil deposit I made on March 8, 2023As of today, this deposit hasn’t been posted to my account.I have called in many many times speaking to representatives on the phone and wasted hours and hours of my time, but sadly nobody could help me.I am so frustrated of theunprofessionalism of M&T bank staffFINALY VP FROM M&T CALLED BACK , And she couldn’t either help me and needed a few days… in the end I close my account and they charge me $50 for closing it
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December 2022 by Usher Diamant
No staff, no costumer service, always taking forever, always new employees don't know what they are doing.
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November 2022 by David Yourman
I walked in. There were 2 tellers I was asked to wait by 2nd of the 1st tellers, so I did. There was a older gentleman that walked in a few minutes later. The teller that asked me to wait, stopped what he was doing to help the older gentleman. I was next in line I had been waiting. I don't understand why i was skipped. Thr older gentleman was depositing a check and I was withdrawal money but the teller had no way of knowing this. The older gentleman was in a suit and I was in a blue polo it's not like I was Dwight from the office covered in blood. I am very upset, I knew my profile photo is from when I was 16 but I am 37. I have been with this bank sense I was 10. 27 years and I get skipped over because I am not in a suit.
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August 2022 by Zalig Diamant
No staff, no costumer service, always taking forever, always new employees don't know what they are doing.
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June 2022 by Shloime F.
This branch - the Monsey branch, is the worst bank ever. Worst customer service, they let you wait forever just to tell you that you need to reschedule or come back a different time. The bankers are rude, nasty and yell inappropriately. Zero interest in helping their clients... I have accounts with 3 different banks, never have such experience, with this branch whenever come in - and im talking about a business account - always leave with regret...
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December 2021 by Michel morgel
The local manager is a nice person, however corporate is currupt and unprofessional don't ever open an account over there you'll regret they day
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June 2021 by C Dershowitz
Super friendly staff. Dealing with Claude is a breeze...
