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January 2024 by Amrom Mittelmen
Chase Bank in Monroe is exceptional when it comes to customer service! Booking appointments is a breeze, and the staff goes above and beyond to address and resolve any issues promptly. Their dedication to customer satisfaction makes banking with them a seamless and positive experience. A five-star rating well-deserved!
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July 2023 by Nereyda Reyes aka Marten
Great location. Pleasant staff
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July 2023 by Y Hirsch
Nice and helpful
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May 2023 by Yoely Jakobowitz
Is good in quick service
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April 2023 by Nereyda Reyes
Great location. Pleasant staff
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March 2023 by Adrienne Ase
Their phone number is useless. It doesn’t give you an option to speak with someone. This place is terrible. Take your money elsewhere
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December 2022 by Savage Dood
Some of the staff seem to have a stick up theirs and seem to be hateful of doing their own job
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September 2022 by Craig Braun
Service has seriously gone down hill. Always slow. Lack of tellers. Git rud of drive thru?
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July 2022 by Cheskel Werzberger
Nasty service
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June 2022 by Amin nini
Why chase insist that you must have an address to get a credit card? Been a customer for 20 years, moved out of the USA for couple years, still do not want to give me a credit card,.
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June 2022 by John A. Wagner (Buddha One.)
1st time there in Monroe to cash there check and charged me 10 for NOT Having an account with them....
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June 2022 by Jay B.
After some concerns about a "platinum' employee (the people who sit behind the desks) at the other Monroe location (she kept asking me repeatedly how much an inheritance i was receiving was for) i felt uncomfortable and struggled if i should tell the manager, or what to do. I decided just to never go back there unless to the tellers (who are awesome) because the woman made me so uncomfortable with the repeated question. Okay, maybe she wanted to tell me about services they offer..right? So i said it is over a million but did not divulge the amount because there is no service they would have to tell me about which would not apply to anything more than that. I decided to use this branch from now on unless i needed just a teller, but when i called this branch yesterday, the woman (another "platinum" employee, never called me back. now to learn about investments and other services Chase provides (Chase btw i believe overall is a great bank ) now i have to drive outside of Monroe because this location appears as unprofessional as the other location here.. The managers must not really care or the employees would not do things like refuse to return calls or continually ask a client how much money they are inheriting, Really cringe and i cannot believe that for investment services or other service information i have to drive all the way out of the area into another County for help because i will not return to either Monroe location again unless it is for a teller interaction.
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June 2022 by John A. Wagner (BuddhaOne)
1st time there in Monroe to cash there check and charged me 10 for NOT Having an account with them....
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February 2022 by Janine Liotta
So unprofessional...went in October 2021 for a medallion guarantee and then back in November when they realized they needed more information. It is now January and we haven't heard anything back and I can not get a hold of anyone - this branch does not answer the phone and hasn't responded to emails....I've been with Chase for over 35 years and this is completely ridiculous. Even called Chase customer service but they insisted they couldn't help - it was a branch issue.
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January 2022 by Isaak Weiss
Great experience.
