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August 2024 by BKR Productions
Francisco is a horrible employee and Victor is an even worse manager
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July 2024 by Gxujxjxjxjxj Hdkdnsnsjsns
I was just there with the lady in the front didn’t catch her name but she was great best service ever
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May 2024 by Samantha Hecht
The salesperson who handled my iPhone upgrade was awful. She didn't listen to anything I said and contradicted herself repeatedly. It was extremely frustrating and I had to call the manager over for clarification numerous times. I didn't need a plan change or anything, just a long overdue device upgrade, which should have been so simple. Instead it was a stressful and exhausting experience. It also took twice as long as it should have because she decided to use some strange workaround instead of a phone-to-phone transfer (without explaining it to me!) and I only realized something was wrong when my entire text thread history was erased. She also treated me very rudely when I turned down various upgrades and accessories that I did not need or want. Extremely poor customer service.
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April 2024 by Parker Hurley
Had an awesome experience upgrading to a s24 ultra with Ratu. Super easy, quick, and Ratu was incredibly knowledgeable. I enjoyed the experience so much that I dragged my technological illiterate father into the store the next day to upgrade hime to a iphone 15 pro max. Even the cases aren't egregious. Strongly recommend this store. Ask for Ratu if he's there.
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April 2024 by Kat W
Been to this store a few times for upgrades (I have three phones on my account for my family). Never had an issue and always treated respectfully. Wanted to give a special shout out to FRANCISO: Super knowledgeable, respectful, and customer service oriented. He saved me a lot of money on an upgrade and went out of his way to be helpful. Really appreciative and will continue to go to this store! TY!
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February 2024 by Chelsea
Victor and Francisco helped me today while I was really going through it and needed immediate tech support for my elderly mom. They saw I was in distress and made sure to help me as quickly and efficiently as possible, explaining all options thoroughly, patiently, and with kindness. It was such a pleasant experience, and quite frankly one I've never had in a Verizon store before. I can't thank this team enough for helping me and making me laugh when the last thing I wanted to do was handle phone drama today. 10/10 would recommend this location!
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December 2023 by GAIL ANTON
12.18.23'Elijah" was professional and knowledgeable; my phone was no longer working and he helped me and my husband without pressure, pick out new phones; he looked thru our Verizon bill and actually lowered our bill to a more manageable cost per month.I recommend Verizon in Mohegan Lake NY because the quality of the staff is excellent and personable.
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November 2023 by Melisa Williams
Excellent service..
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October 2023 by Joe Fitzgerald
Very nice staff. They solved my phone problem quickly.
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October 2023 by Heidi Bollinger
When I had to go in and cancel the account of a beloved family member who had passed, the employee who helped me was really understanding and helpful. His manager, I must say, was a thoughtless clod lacking in real sympathy especially regarding the end balance I had to pay off. But the employee who did the work was very decent and pleasant.
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August 2023 by Gina D'Angiolillo
Would give zero stars if possible. Made it impossible to manage getting a new phone for someone on the account. Customer service after almost 45 min on the phone was equally useless....
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August 2023 by Amy
Worst Verizon store ever. Employees are very disrespectful and unprofessional.
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July 2023 by Jennifer T
James was great ..had my issue resolved in less than 10 minutes
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July 2023 by Anthony Todd
Madison was an excellent help. verizon couldnt help me with my issue but she made sure my phone could operate for me in the meantime
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July 2023 by chris bleakely
Ordered phone on line picked up in store within 1 hour. Seemless and quick in and out.
