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February 2024 by Taylor K
They need to hire better staff or hire more. They take forever to draw blood work and giving no update for waiting time.
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January 2024 by Aybibi Allanova
We came here for my 18 month old to get his blood drawn. Now I’ve been to 2 other locations and was referred here as they deal with children more. The 2 other locations could find his vein which makes sense because he’s 18 months old and the doctor put a note that it’s okay to get blood from his fingertips. There are two people that work here, one is an older lady she’s very kind and patient. And there’s a guy there who’s extremely rude impatient and doesn’t know how to work with little children. From the beginning he was so rude with a nasty attitude. I told him the prior experience and that the doctor PUT A NOTE saying IF NO VEIN FINGERTIPS is fine. But this guy insisted and ignored what I told him and tried to find blood. Even when he didn’t find it, he still poked my 18 month old KNOWING THERE WASNT ANY VEIN. Please avoid this place at all costs. Please do yourselves a favor .
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January 2024 by Melissa Duran
As soon as I walked in an employee was already raising their voice at a patient and when she matched his energy he went on the defensive and started telling her to calm down or he wasn’t going to help her. It’s ridiculous that NYU locations aren’t able to get you labs done when you visit your PCP and we have to take more time off to visit this place at a later date. I had a appointment with my pcp at the new NYU location at 1111 Franklin Ave and it seemed liked they rushed the opening because they didn’t have labs set up and running so I had to come to Quest to get my labs done. Poor service and miserable employees that are just on a power trip. Especially with older patients who need the extra help and have difficult time sometimes. I hope I don’t have to return anytime soon or require their at location services.
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January 2024 by Ren Zelaya
Horrible, horrible customer service.Apparently the employees wanted a short day on the Friday before New Year’s (which is MONDAY) because they refused to deal with any walk-ins EVEN THOUGH they weren’t busy at all. Sitting in the back room chattering.Had one patient in the treatment room for over an hour - probably to spite the roomful of people in the waiting room. Two of the three employees left at noon - never to return.Have never had this problem here before, but not giving them another chance to treat us like this ever again.
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November 2023 by betty boops
I love Ms Gilbert! I only can get blood drawn on one arm and she gets it every time. In the past some of my Dr's techs would stick me 4 times! She truly enjoys her job. That's what a professional is about, loving what they do.
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October 2023 by Carmen Mei
Made an appointment, checked in early - waited 30 minutes past my appointment time and was never acknowledged. Had to leave for another appointment. Waiting room is small, crowded, dirty and non-ventilated.
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September 2023 by Laura Grassie
I made an appointment and I was there early. A person that walked in late for their appointment was permitted to go before me. I was on a very tight schedule and had to leave.
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June 2023 by alex emar
ist elizabeth norton irick work here ，the service very bad 。dogshlt service
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May 2023 by Rocio
My son needed a blood draw for his yearly physical, so I made an appointment online. The check-in was quick and simple on a tablet in the waiting room. There were plenty of seats, and everything looked clean. We expected a long wait since there were a lot of people, but at exactly the time of our appointment, a young lady called us in. We explained that our son has autism, so this wasn't going to be easy. She was very understanding and gave my husband and me directions on the best way to hold him to make things go as quickly as possible. She was patient and worked as fast as she could to keep his discomfort to a minimum. It was amazing! We were in and out in 10 minutes! Most of our doctors use Quest, and I know I'll be coming back to this location for the kids as well as my husband and me.
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May 2023 by Veena Anil
Truly disappointed with this place. My mother normally comes here for bloodwork but had to come as a walk-in today, she understands that she has to wait due to prior appointments scheduled. But then no staff wanted to respectfully take the time to fit her in -having her wait unnecessarily for 2+ hours. She noticed staff would take their time and do other tasks to fill in time before the next booked person arrived. My mother explained she is a diabetic and it has been hours yet staff just told her she has to keep waiting. Left without being seen because there was no sense of organization and staff just wasn't nice. Will no longer be coming here don't recommend if you need anything in a timely fashion.
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April 2023 by Luda P
I was at this place before, and I never had any issue. The place was clean, and there were many empty chairs in the checking in area. There were two people waiting, but I was in and out within ten minutes. The lab assistant, her name was Sinal, was very knowledgeable and pleasant. I wish there were more parking, but I guess I came at a good time (Monday afternoon) as I was able to park using a Handicap Parking Permit. I don’t have any complaints. Thank you.
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April 2023 by Angelica Dhall
Best quest I have ever been to! Waited maybe 4 mins. The nurse drew my blood and I was out within 5 mins. Will definitely be coming back in the future. Be sure to schedule an appt online!!!
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February 2023 by Shah Quadery
The reason why I'm giving this place at three-star is because I had both a positive, and a negative experience here on two different occasions. I took my toddler here to get his blood drawn. There was a young man who drew his blood. He was fantastic! He made my son feel comfortable, was joking with him and we did the whole process without a single tear. The other two years there was a woman who drew the blood. And needless to say, she was not good with kids at all. She was impatient and asked us to hold our kid down while she draws his blood. Needless to say, we were disappointed to see her on our second visit.
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January 2023 by Sarah H.
HORRIBLE have tried to pay my bill now for three months. Each time I called there number, the operator would hang up the call instead of transferring it. DO NOT USE THIS PLACE. You will regret it, it is a main in the butt.
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December 2022 by Daniel C.
This has to be one of the worst locations I've been to. The people are very impatient and RUDE. I got lectured for scanning my id for my child's blood work because their automated kiosk asked me to. Everything was a lecture and I nearly walked out to book an appointment elsewhere. Honestly if you are not a people person don't take a job where you have to interact with people.
