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August 2023 by Aleksandr Khaitov
I cannot praise Mineola Sign & Awnings enough for their outstanding service, expertise, and final product. From the moment I stepped into their establishment, I was greeted with warmth and professionalism that persisted throughout the entire process. Tom and Diane were incredibly patient and guided me through the decision-making, ensuring I was completely satisfied with my choices. Juliano's attention to detail in the installation phase was impeccable, further cementing the high quality of their work. The entire team's commitment to great customer service was evident, making the entire experience enjoyable and stress-free. I couldn't be happier with the phenomenal job done by Mineola Sign & Awnings. Their dedicated team, led by Tom, Diane, Peter, and Juliano, truly sets the standard for excellence in the industry.
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July 2023 by Sydney
Great store! They were professional and quick and always gave updates on my awning. They saved me from a bit of a pickle and delivered my awning quick and it looked great!
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May 2023 by Grace Lee
Very bad communication, disrespectful and racist. Email threads between owners and workers were being forwarded to me for no reason and one of the Shea's said some rude/racist remarks towards me. They don't even deserve a star.
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April 2023 by O Kalafatoglu
Communication stops after you give them the deposit. It has been 2 months I have no update on my order. Very disappointed with this unprofessional business. I call them daily and email them but no response. Don’t let Tom to fool you with his sweet talk.
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March 2023 by Maria G
Mineola Signs and Awnings is for sure the best *************** company in ********. From the moment I reached out for an Estimate, I was contacted by phone email even by a chat in **** Leads. \
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March 2023 by Omer K.
Communication stops after you give them the deposit. It has been 2 months I have no update on my order. Very disappointed with this unprofessional business. I call them daily and email them but no response. Don't let Tom to fool you with his sweet talk.
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March 2022 by Mariana Zuclich
Great signs! The support staff are exceptional!
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February 2022 by Mariana Z.
The product is great, just like the service. They have been in the area for so many years. Def. a trusted company.
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December 2021 by Danny Lefler
Poor business policies. The workmanship is average. The bookkeeper is the the coordinator and it doesn’t work. Check your invoices. I know it’s a pandemic but that should not make a business shifty. The do not show up on time and then surprise you in the evening with 8 calls or texts from the bookkeeper I would stay away. There are plenty of reputable awning companies out there.
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October 2021 by Christine G
First, I rarely leave negative reviews. I try to be understanding and as long as a company does a decent job or appears to be trying to do the right thing. With that said, I feel that people need to be cautious when working with Mineola signs. We used them in the spring to put vinyl lettering on the front door. That went very well. We had no problems and it was done quickly. Seeing how well they did that job, I inquired about getting an awning done as well. This project has not gone well at all.We were given a quote from Tom that supposedly included “installation, all permit fees, architect, etc.” I asked Tom if they handle securing the permit. Tom said, “Yes, I have a 40 plus year relationship with the township. Will take care of all concerns.” We agreed and sent in a deposit. First, nobody sent the paperwork to us for our signatures. After a month went by, I asked for an update. They claimed to be waiting for us to return the signed paperwork to them. They never sent paperwork to us. Eventually, someone came and dropped it off.We signed it and got it notarized. I went to drop it off at Mineola signs – at the address that is on Tom’s email signature. Only to find an empty building and some guy telling me they went out of business. Apparently, they moved, but Tom hadn’t updated his signature.They picked up the permit paperwork and more time elapsed. I checked on it once in early July and was told that there was a 4-6 week backup for permits at the town. In mid August, I received a package that has all the paperwork for the permit as well as a check dated August 9th from Mineola signs made out to the town. Supposedly, the town only does permits online now so everything was returned to us, but I was under the impression that the permit was submitted back in early July (not August as the check would indicate).At the same time I get a revised invoice from Mineola Signs that is about $1000 more than what I was quoted with 2 extra fees added in. I’ve asked for our deposit to be returned. She said they would but that they were taking out the fees they paid to the architect already.So I am writing this as a warning to everyone. If you need a simple job done like vinyl lettering –they can do that. If you need something more complicated that requires a permit and a deposit – you may want to try another company. Tom does not appear to have much of a relationship with the town and I feel like I’ve been misled the throughout this whole process.There are complaints on the Better Business Bureau that I wish I had seen before starting this process. Make sure to read those as well so you know what you’re getting into.*UPDATE* Sept 2021 - I added a star because they refunded my full deposit rather than taking the architecture fees out as they said they would do.
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September 2021 by Christine G.
I'm updating my review to 2 stars - They returned my full deposit and decided not to deduct the architecture fees as they had previously indicated they would
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June 2021 by Lillian G.
Terrible service! Provided a quote & never made good on the quote. They kept procrastinating to set up an install date. I would. Or recommend this company at all! BEWARE
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January 2021 by Daniel Yee
I am very happy that I hired Tom from Mineola Signs. The work that was done was excellent I get compliments all the time.
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January 2021 by Eglise Pentecotiste Des Pecheurs D'Hommes
BEWARE!I deposited $14,000.00 to a digital sign last year, February 2019. Although it took a while to obtain a variance for the permit, it was approved in February. When I contacted Tom about the sign, he informed me that the company is going OUT OF BUSINESS; they are filing for bankruptcy. But there are still open and trying to do business, as usual, to get more money from customers.
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November 2020 by Marie Ulcena
I deposited $14,000.00 to a digital sign last year, February 2019. Although it took a while to obtain a variance for the permit, it was approved in February. When I contacted Tom about the sign, he informed me that the company is going OUT OF BUSINESS; they are filing for bankruptcy. But there are still open and trying to do business, as usual, to get more money from customers.
