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November 2023 by Peter Weigand
Absolutely terrible experience with this dealership and they should be ashamed of themselves. I was new to the area and last year purchased a brand new SUV from them and was extremely pleased but unfortunately once they get your money, they don't care about you anymore as a customer. They don't respect and show loyalty to their customers only new customers so they can take their money and run. Salespeople are always coming and going at this location so building a relationship with one doesn't last very long. The sales team also lacks communication with one another which is very unfortunate and shocking since there is only 2 sales team members so that ball is being dropped and then when they call you they say there's nothing we can do. Bottom line just stay away from them go to another local dealership where you will be valued as a customer and want to actually come back and purchase from them again and not be told go skip rocks.
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November 2023 by Richard Philipps
Fantastic dealership, excellent sales staff, good inventory. Made purchasing my truck easy and enjoyable experience.
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October 2023 by Shannon Shook
Wonderful service, Eric and Joe made the buying experience a joy. Knowledgeable and quick response to all questions. We got an amazing deal on a beautiful SUV.
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October 2023 by Randall Etheredge
We have been customers of Ruge’s for over twenty years. Our loyalty has been earned by the integrity and honesty of the teams of hardworking people who work in the various branches. Over the years we have done business with Ruge’s Subaru, Jeep, GMC and now Chevy dealerships. The most recent event that caused me to ask for help was feeling the transmission on my truck begin to slip within 9k miles of the expiration of my contract/warranty. As usual, setting up an appointment was seamless and easy. Since I bought my vehicle at Ruge’s I have always waited for it to be serviced. (I am a tad fanatic about service calls). I was wisely counseled to drop it off this time. Over the course of the weeks that followed Mark could not possibly have been more communicative, more understanding, more informative, and more compassionate about the series of challenges he and his team confronted and overcame. From GMC’s requirements of them to provide in depth detail and analysis of why the transmission failed, in NO part Ruge’s “fault” (or mine thankfully), to the potential impact on getting a new transmission shipped resultant of the UAW strike. Luckily, my new transmission made it onto a truck in the nick of time! But, here’s the thing. Mark didn’t know that and he was excellent and unflinching always in his efforts to deliver the truth of what was happening to the best of his knowledge. I never felt, even for a moment, that I had been forgotten or was being ignored or was being given partial or (worse) sugar coated information. You all have a terrific team in Millbrook. I hope you treat them as well as they deserve. I could not be more grateful. Bravo!
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October 2023 by Bruce Bergh
Very friendly staff and a quick transaction, very happy with my purchase and Glad to shop locally! I would recommend to a family member or friend for future purchases!
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September 2023 by Bob
I was very happy with the team's effort in providing me transportation between the dealership and my home. It's sometimes difficult to get rides but the team was able to assist in this case.Also the team worked to identify my problem, going on a test drive and then researching. Instead of a very expensive fix, the problem was handled by a reasonable solution.
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August 2023 by Arthur Dakin
Tanner and his team were amazing. Getting us the car we wanted, excellent customer service, and a new car experience. We will definitely continue to buy all our cars from them.
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August 2023 by Tara Grieb
Can't say enough about Tanner. Knowledgeable, honest, fair- words you don't often use with car dealerships. He is a gem. Run, don't walk to work with him!
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August 2023 by Richard F.
Very well run dealership. Pleasant and helpful staff in all areas. Provided great service. Timely and very fairly priced.
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June 2023 by Lynn Swart
Not my first time buying a vehicle from Ruges. The sales dept all made sure everything went smooth. Great help getting me started with the new Tahoe. A shout out to Gary for a job well done.
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May 2023 by Jenny Fox
From start to finish, my experience with Eric at Ruge’s was excellent. Being able to communicate and handle everything by text, when life was so busy, made all the difference. His response time, patience, and professionalism deserves more than 5 stars! Without question, I will recommend Ruge’s to my friends and family. I absolutely love my Trailblazer!
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May 2023 by Keith Ackley
We have used Ruges for servicing our vehicles and purchasing new ones for years. It is always a good experience.We recently purchased a new vehicle. It was a great experience! The salesman, Eric and the Sales Manager, Joe, were both very kind, courteous, and knowledgeable about all aspects of the transaction. They made it so easy and stress free. We will continue to use Ruges for all of our auto needs.
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May 2023 by Brenda Holmes
My appointment was on time and the mechanic was very quick to fix my car. The staff was very friendly especially Joanne who was also very knowledgeable and efficient. I was very impressed with Dealership.Brenda Holmes
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April 2023 by Rick Jenkins
This is the nicest group of individuals that function as a well established team. Whether you are buying a new car or getting a service you are asked by multiple people if you need any help. They are really genuine and you don't get that pushy sales person hounding you. The amount of repeat customers that I have seen there over the years tells me that others feel the same way. It's a small dealership that feels like it's family run which is exactly what you would hope to find, and they are still up to date on all of the technology. It's a great place to buy a car.
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April 2023 by J Bell
Nathan assisted me through the entire process. He was knowledgeable, courteous, and not pushy. Joe was exactly the same way. The sales department at Ruge’s Chevrolet was second to none.
