-
February 2023 by JoAnna Levenglick
I called Houlihan Lawrence in Millbrook yesterday and asked to be directed to a broker. The woman named Susan in the office directed me to a broker named, Janet Meyer. . I was not sure if this was the same person who I had contacted about a year ago to do a summer rental. The house that I enquired about listing is an old farmhouse that is about 153 years old that has a lot of character and charm. It is located in a hamlet that has some businesses, with one being adjacent to the house. So, it has a driveway that the neighbors have and it is on highway 44. During the discussion on the house; everything the broker named Janet Meyer said was an insult. She said , people won’t want to be on a busy toad, have neighbors next door with a driveway that has 3 cars and even pointed out that my lawn was not cut for awhile. A few months ago. I thought that it was a brokers job to market a home and help work with a client. She suggested that I rent the home for $3000 to 3500 per month. That is about a hundred bucks a day for a home with Ralph Lauren furniture and European cotton sheets and a top of the line 77 inch LG TV. New LG top of the line washer and dryer, silver flatware and much more! What offends me, is the nasty attitude and insults that madeMe Ask myself why was I talking to this person. Sadly, because of the rudeness about my lawn, I felt compelled to explain to her that I was in a car accident and my partner passed away so there a time that I could not attend to the lawn. But why should I have to even tell this person what is going on in my life. The bottom line is, I would never recommend anyone to work with this woman. Nasty, unprofessional and should not be in the position she is! I have worked with brokers many times in buying and selling about a dozen homes in my lifetime and have never met anyone so awful and unprofessional. If I could give her a zero in this review, I would! .
-
October 2020 by R. B.
We had a very bad experience with Susan Perry and Katherine Jennings at the Millbrook office of Houlihan Lawrence. We hired Susan to sell our weekend home. We felt we were engaging a high-end real estate agency that could best promote our home.In May, we did get an accepted offer on the house but way under asking. Susan was not able to get the buyers to come up much at all on their price. Very soon after, we returned to our home to find that some furniture had been taken—a completely made king sized bed (pillows, mattress, blanket, etc) along with some distinctive children’s furniture. No valuables (a new TV or other electronics) were taken. No locks were damaged or windows broken—someone had walked right in. We think the furniture was taken by a real estate agent to stage another house. When we spoke to our housekeeper, she told us that Susan has regularly left the house unlocked. When we checked the pool house, we found the key sitting in the lock.The house was then going into contract so we asked to Susan forgo a token amount of money from her hefty commission to cover the cost of the missing bed—the children’s furniture was one-of-a-kind pieces and can’t be replaced. But instead she had her manager—Katherine Jennings—send us a threatening letter saying that Susan could tell the buyers to back out of the deal unless we signed giving her the full commission. A direct quote from her email: “the buyers will walk away from the sale should the contract not be signed today.” So the real estate agency we had hired to represent us not only left our home unprotected but were threatening to tank the deal altogether unless we agreed to the sale.If you decide to contract with the Millbrook office of Houlihan Lawrence to sell your home, you cannot be sure you are leaving your house in safe hands nor can you be sure they are working on your behalf. Selling your house is an emotional as well as a financial decision. I regret that we allowed ourselves to be wowed by the Houlihan Lawrence name and fancy website. Our final interactions with Katherine and Susan have left us angry and sad. Our final memories of being in our home will be of having our children’s furniture taken and then being threatened by the real estate agents that were supposed to be representing us. Now, the only recourse I have are online reviews in the hopes that others will be able to avoid finding themselves in our situation.
-
October 2020 by Arthur Lessler
I recently sold my house and the process went exceedingly well; due in large part to Joseph Briggs, a Broker from Houlihan Lawrence at its Millbrook and Rhinebeck offices. Every time I texted Joe for help or wanted to know what was happening, he got back to me within an hour, either with the answer or to tell me he would find out, which he did very quickly. His advice was right on every time. He helped me to prepare the house for showing and was right there at every stage of the process. Because of that guidance and help, my house sold within a week at a very good price. Joseph is a real pleasure to work with, very friendly, and you will also be pleased with his prompt and high-level services.Alva J. Kramer
-
October 2019 by Elyse Newman
We worked with Joseph Briggs (at Houlihan Lawrence Millbrook and Rhinebeck offices), to purchase a large plot of land in Dutchess County. He was really excellent! He was always super quick to respond to emails and texts, did great research on comps to advise us on the sale, always followed through on questions, and gave us lots of good advice and connected us to great resources in the area to help us make our decision. I'd absolutely recommend working with him and he's a great person to have on your side during the purchasing process!
-
October 2019 by Dylan A
We had an amazing experience working with Nicole Porter and Joseph Briggs. They put an incredible amount of effort and time into understanding our needs, likes and dislikes at the beginning of the search, ensuring that we could narrow down our options quickly. I always felt that they were providing well-researched, knowledgable and honest advice, voicing their feedback and opinions in a friendly straightforward manner. We never felt pressured or pushed into considering something that wasn't right for our needs.They promptly responded to all emails, texts and phone calls. And, once we had a confirmed offer on a property, they managed to make the complicated process of closing and inspections as streamlined and easy as possible.... We very much enjoyed working with them and would highly recommend them to anyone looking in the area! They were the ultimate team!
-
October 2019 by J210T
My wife and I recently moved from Pennsylvania to Stephentown, NY. This was a huge move for us. Luckily, we met Houlihan Lawrence Real Estate agent Joseph Briggs.Joseph was the absolute keystone in making this transition as smooth as possible for us. He worked tirelessly during the processes of searching for properties, planning to see them, and then being super flexible with us with time frames etc.He was ready roll at all times. Joseph brought a broad base of knowledge to the table for us. He was asking us, the home owner, or the other agent the right questions about the properties we saw. He was also very knowledgeable about heating systems, taxes, etc. The list goes on and on. He was quick to give advice and support when we needed it the most. Clearly, Joseph is dedicated to his clients by putting their needs front and center.Joseph is very familiar with the Hudson Valley and was an encyclopedia of information. We found this to be a valuable asset in a realtor.Joseph used his "roladex" full of local contacts for everything from financing to auto mechanics to help us along the way. Even after settlement, Joseph is there and ready to assist. He's demonstrated a level of professionalism that isn't easy to come by. We were so happy to have worked with such great person and would recommend his services in heart beat.Thanks Joseph!!!
-
October 2019 by Joseph L. Briggs
Full disclosure: This is my office, but I am extremely happy to be part of such an experienced professional group of Realtors, centrally located in the MId-Hudson Valley, serving an enormous geographic range, and providing excellent resources for buyers and sellers of country homes, as well as all types of real estate, from raw land to equestrian, farms, waterfront, commercial, and so much more. Houlihan Lawrence is a great company!
-
October 2019 by Donna Kiesel
Fantastic experience. No Problem too big to remediate quickly. Easy going, good sense of humor making it all that more pleasant
-
October 2018 by Jason Prager
My wife and I could not have had a better experience than we did. Nicole and Joseph (or the dream team, as we call them) were instrumental to our buying the home of our dreams, and to the process being as painless as possible (despite a difficult seller!). Their expertise, experience, positive energy, and above all, honest and caring nature, made us constantly grateful that they were OUR dream team, and not the seller's! We'd recommend them to anyone. They're simply the best! Thank you again for all of your help :)
-
October 2018 by Aaron Smyle
Susan helped my wife and I find our second home (which has since turned into our primary home). She was extremely helpful and patient in the process and listened to what we were looking for. She didn’t try to force the issue or just try to make a sale. Throughout the time it took to find our home, she became a good friend and we would not hesitate to recommend her or her company when looking for a home. We have already sent several people her way and they all share our enthusiasm in working with her.
-
October 2018 by JS H
The agents at Houlihan Lawrence are the quintessential real estate professionals. Their top agents are out in the field, serving their clients on a daily basis, representing properties to the highest standard to both their own clients and the buyers working with other agents. The integrity of the agents matches the exceptional reputation of the company overall and we are happy to be represented by them. We have worked with the new manager of the office, Katherine Jennings, since 2016 and found her to be an excellent addition to the team. She is extremely, responsive, diligent and always ready to go the extra mile.
-
October 2018 by Teal Hutton
I walked into the process of finding my dream home very tenuously, and Joseph Briggs was the perfect balance of present and patient. He was in all ways my advocate throughout the process (even after my closing!), and even more he made it fun. I am forever grateful for his professionalism, his kindness, and his commitment.
-
October 2018 by Mark Gulley
Susan helped me purchase a condo in Hyde Park, NY. She was instrumental in facilitating this process, very patient over a one-year negotiation with the developer. I am very happy with the outcome and would use her again.
-
October 2018 by Joanne Calore
The Vinny and Robi Lorio team helped us find our home! We had a fairly specific need and they took the time to listen and found ud the perfect home! I have referred others to them and would use this team again.
-
October 2018 by Carol Schmid
Highly recommend Vin and Roberta Lorio .... helped us find our forever home and we are forever grateful
