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December 2023 by Lefko
Customer Service was a 10/10 Equipment was a 10/10 And The employees are very helpful and they Gave me great advice. They have a lot of knowledge. I’ll definitely go back anytime I need something. Best tool rental ever! If you need to rent a tool, don’t hesitate go to united tool rental. I’m very satisfied and happy with their services!
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July 2023 by raj ramdeen
Set up a rental for a straw blower through the New Windsor location. They informed me that only Middletown has the blower and it would have to be returned there, which I was ok with. I asked if there were any special requirements for the trailer and they informed me that i just needed a 2in ball. Waited a week for rental date. The day before the rental date, Middletown calls me to confirm the rental which I did. Because it was a friday rental, they gave me a short window to pick the unit up, between 1 and 3 pm. I got there at 1:30 and signed the agreement and get ready to get the blower. The sales girl then informs me that I need an electric brake controller in order to tow it. Really??? Nobody mentioned this in any conversation that we had. And to top it off, I got quoted $500 for pickup and delivery on a $200 rental! I wasted a day and worse off, wasted planting time over their miss communication. They couldn't even print a cancelation/refund receipt. So now I have to track my cc and see if I get the full refund. This is the first and last time I will ever use united. I'll stick with Durants rentals!
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May 2023 by Amy W.
I got multiple bids to paint my house, which were all too high for my budget. I rented a 60-foot boom lift to reach the highest parts so I could paint it myself. With the help of friends and United Rentals, I was able to paint my house. Richard in the New Hampton office was very helpful. The guys that delivered it made sure I could work the machine. Thank you United Rentals.
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December 2022 by Brian Tarkett
My boss needed a big wood chipper they had one pick it up very very friendly person there will be dealing with them for now on
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September 2022 by Matt C.
Great customer service. Very knowledgeable and friendly staff. Equipment is in excellent condition and just an all- around great experience time after time. Highly recommended
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December 2021 by Roderick Dressel
Very helpful staff
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December 2021 by Ben Mattison
good customer service
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December 2021 by Vinnie Greco
They were all very personable and explained how the machine worked very likeable.
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December 2021 by Miguel Vazquez
Great customer service and very knowledgeable and helpful staff.
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December 2021 by Todd Maurizzio
You did not have my appointment in the computer
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December 2021 by John K
United Rentals has the tools for just about any job you want to do.
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December 2021 by Sarah Burke
There seem to be loads of communication issues with logistics and adhering to schedules. I had a pick up scheduled for over a week and yet it was not done for 48 hours after the scheduled date which caused and issue for myself and my client. There is a lack of reliability and care from customer service to be better because they know they are the only vendor in the area, so there is no competition therefore no drive to exceed expectations. The gear is good and they know it so you get more of a "you get what you get, deal with it" type of customer service instead of actual sales support. It almost feels like as the customer you are an inconvenience when you ask for anything out side of the bare minimum, or if you have small orders.
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December 2021 by Karl Winum
Great service! I had a few minor issues that I reported in my after-rental survey. The manager called me the next day (while on vacation) to speak to me personally. I am very impressed with their customer service and would recommend them to anyone!
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December 2021 by Rod Ankney
Every time that I need a man lift on short notice, UNITED RENTALS have always come through for me. Their staff is friendly and helpful and the equipment has always been in great condition.
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December 2020 by Donald Eisnor
smooth transaction
