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February 2024 by Danielle
Great Employees, very informative and educated. By far my favorite location and store to go to with any issues I have. I recommend Nikolas or Nahje.
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January 2024 by Mariel S
They can’t even order a phone screen protector right… they claim the did it then said oh well it’s delayed… TWICE I had to go in… I call T-Mobile today and my new screen is already on the way… this store is on my last nerve. You lied about my upgrade prices(my bill went up 70$ hm), you lied about ordering my replacement and your customer service team is rude… don’t ever insult a woman’s body and tell her she doesn’t lift enough weight? That’s funny coming from a weirdo short man working at T-Mobile in Middletown? Complex much? This store is trash and corporate has been notified of everything and I was redirected to a different store where they were super kind and will be assisting me with my account from now on… oh and I got a credit because of your horrible ability to do math or that you just lie. I love T-Mobile but this store is out to steal and make you miserable like them.
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December 2023 by S Zieglr
The good - The Dolson location is clean & outside has plenty of parking. Staff acknowledges you quickly, unlike other locations. Staff is courteous & talks to you respectfully. They are rarely super busy, and open till 8pm most nights.The bad - No techs on site so minor fixes are not possible, also promotional phones are frequently out of stock, & have to be shipped to you.The ugly - Would have given them 4 stars except. My bill was 5 days past due & they refused me a replacement for a phone that was glitching &overheating to the point it visibly burned me --said account "delinquent"(Insurance, would only give me the same hazardous model.) I Explained I was paying the bill that Friday (2days) with approved payment arrangement. I was never this late in the past. Still refused unless I provided payment right then.Going back for a replacement, since bill is paid. I need a safe & functional phone for work. Will switch to Verizon once other phones on the plan are paid off or Verizon offers a payoff promotion again. Not worth the cost, if I means I miss work. Hate to say it, I miss Sprint.
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December 2023 by mike alsdorf
Daraly and Ida were wonderful to work with. They made switching from Verizon easy. They explained everything, helped us find rebates and discounts and we're very personable. I will be coming here for the foreseeable future. Give these girls a raise
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December 2023 by Inspirit
I had no choice but to give 1 star in order to place a review. Whenever T-Mobile, in this location, is giving decent giveaways, they always “run out”. Yesterday an employee named Carly, (name she gave) attempted to touch my phone without my permission. She got offended and immediately told me they didn’t have any more glasses. At around 6:40 pm., I saw her leave the store walking fast with a hefty T-Mobile bag with what appeared to have been 6 glasses inside. she got into a white Suv. and left. We pay high premiums every month. The least that this T-Mobile location should do is give us the giveaways. Maybe they could have an employee giveaways so employees like Carly, (name she gave ) don’t have to take ours home. How about giving them some etiquette and social skills classes as well.
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December 2023 by Jenn
My experience there was nothing but enjoyable. Due to Ida’s and her employee’s positive and helpful attitudes.
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December 2023 by Alysha Abbadessa
Love the service and so glade to see Ida is back at this store too!!
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October 2023 by Wardell Perry
I walked in T-Mobile of dolson the young lady’s there was absolutely amazing .Danielle was so excited to help me complete my phone upgrade.I wish I had a million of hers.Shout out to Shanee and massy and Josh ,the team work was unmatched.
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June 2023 by Edna Dalton
Today, June3rd, 2023, I had the pleasure to meet with Phil at T-Mobile store in Middletown at Dolson Avenue. He was absolutely wonderful, professional, respectful and good listener. I will definitely come back to him when I will my new phone, IPhone 14. PLEASE keep him HERE!!! He’s awesome ?
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May 2023 by Mabell Meadows
I came in to visit the T-Mobile Store on dolson Avenue. I worked with Phil to get a new phone and his knowledge of his ins and outs of an upgrade was top notch. I was able to laugh and talk a little bit about family. He was extremely professional and helped me understand everything I had questions about 10/10
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May 2023 by DaDon Savannah
If I could give them a 0 I would. Worst experience. Don’t even waste your time go to the t-mobile in the mall !! . They was joking around , talking most of the time .
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February 2023 by Kristina Polini
Staff was very friendly and helpful!If I ever need help again, I would definitely go to this store
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December 2022 by Sharon Palazzo
Great Customer Service! My mother and I switched from another carrier and each and every staff member were extremely helpful, polite and courteous. They made the process easy and stress-free. Thank you!
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December 2022 by Amber Reid
What a great experiance! The staff was so helpful and really helped me resolve all my issues. Thank you!
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December 2022 by Sam Charles
They will not help you unless you make a purchase worst customer service avoid this store!
