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August 2024 by E M
Fast easy
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July 2024 by Yamile Saberlina
Negligence and Incompetence. They didn’t update my dog’s records and now I cant schedule training or grooming appointments because my dog shows as unvaccinated. I have been repeating myself with their costumer service for a month now. If something like this happens, Vetco says they have no means of contacting the vet that performed the vaccination to update the record. My dog had a reaction to the vaccine the first time around so it’s not just a simple matter of re-vaccinating her. Every time I call they talk to me like I’m the one who didn’t update the records. DONT USE VETCO. Go to an actual vet with whom that you can follow up.
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June 2024 by Helen Alli
It was pleasant and very professional.
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March 2024 by BIBI 79
The DR did not take my dogs temperature, respiration and heart beat..
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November 2023 by Nilda Sierra
The staff was helpful and polite. I had a great experience
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September 2023 by Frank Spignardo
They always have all your pet ? needs.
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August 2023 by Shawna M.
Petco has pretty much everything you need for your pets. The reason I'm giving 3 stars is because finding someone to help is pretty much impossible when there's only one person in the store doing everything and her checkout line is super long. I also think the store needs to be more organized.
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May 2023 by Alain G.
Went to return a gold fish that died, they tested my water. They said the nitrates and alkaline was very high (PH is high). Those test strips are for aquariums, made to make you buy chemicals. They were giving me a headache, as the strip stayed there it started to change colors towards normal parameters and I was pointing it out, they heard nothing with their arrogant attitudes. By the way all of their gold fish looked like hell. To make a long story short, I use the tubes with chemicals to test my water, PH green 7.0 neutral, Nitrates yellow low, ammonia none. They scared me, I use well water, no chlorine, acidic (low PH), clean healthy water. No need to add chemicals of any kind, some rock salt, calcium for snails, and plant food pills every 2 months. That's it, all my fish are between 6 and 1 years old. Water with chlorine is dead and yes needs to be treated with a chlorine remover, adding enzymes minimal doses the fish create their own. Been doing this for over forty years and neophytes at Petco are telling me what to do. Go to Petsmart, they help you, Maybe that's why they are always busy.
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February 2023 by Jess W.
My step mother when in for treats, there was an ad up for buy one get one 50% off. Once at check out was told that deal was no longer a thing. If the deal was no longer a thing why do you still have the sign up. When I asked my step sister who works for petco she said that the deal ended yesterday and that they should have taken the sign down yesterday. This petco needs to do better since you have to drive to jersey for the next closet store.
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December 2022 by Jamiroquai B.
They always have snails that live after a week of getting them home unlike PetSmart but I adopted my chinchillas and Guinea pig from here. The staff was helpful and passionate about the adoption. They were overly informative and ensured a great transition from store to home. I was completely impressed by them.
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May 2022 by Alanah R.
So I've come to the conclusion that i will never buy an animal from here again. I bought two budgies back in April, everything was going good and then literally out of nowhere one of them died. I returned her hoping for some answers and closure because it's the store policy and I never heard back... but keep in mind that she was albino and aren't that common to find. When i brought her back after they died there was now SEVEN albinos that looked exactly like her. So it's safe to assume that the breeder they buy there parakeets from are doing incest. Petco either knows this and that's why they tell you if they die in 30 days bring them back or they don't know this and just might be negligent towards the situation. Either way it's inhumane and now my original bird from there has just passed as of yesterday out of the blue. Even after bringing him to the vet and them saying he will be fine. Truly a tragedy.
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February 2022 by Christine R.
Wish I could give it a zero sold my daughter a bird that died in a week She didn't have the paperwork and although they have it on file they wouldn't give her a new one. Jesse is the worst customer service. So I'm off to Petsmart where it's a lot cleaner anyway
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July 2021 by Barbara D.
Petco has some real ignorant idiot employees that insult customers. I have had it with Petco and will be going to Pet Smart from now on
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May 2021 by Yvonne M.
This location is the closest fresh water fish option by my house. We stopped in here to get some things to add to our tank. The staff, (a girl specifically- didnt get her name) was very knowledgeable and clearly has a love for fish. The tanks are all well taken care of. We got a new fish, some snails, a starfish and crabs. We also bought some live greenery for the tank for the fish to feed off of too. Everything looks great and we will be back soon I'm sure because theres always more to add to a tank.
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September 2020 by Ricky Ian G.
We have had an experience with this Petco which is unfortunate. We feed our dog Instinct Frozen Bites and it is seldom fresh, meaning, instead of pink, it is grey and looks like it has been frozen and thawed ten times. Given the price of this food and the fact that we live a half hour from the store and can't return it every time it happens, unless your dog eats dry or canned food, I would skip this Petco. Our dog won't even eat this food. So we are out the twenty or so dollars with disgusting looking food our dog won't eat. I think this Petco has a freezer problem so stay away if your dog eats Instinct.
