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February 2024 by Yazmin
I absolutely dread going to this location because of one employee, her name is Denise and she makes the trip here miserable. I have gone out my way to avoid checking out with her because she always makes rude comments. I wanted to try and use a coupon and she says to me "It's only $8" and she makes a comment like this every time I've gone to checkout. If you come here, I would just avoid any interaction with her, she is insufferable.
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February 2024 by Yazmin M.
I absolutely dread going to this location because of one employee, her name is Denise and she makes the trip here miserable. I have gone out my way to avoid checking out with her because she always makes rude comments. I wanted to try and use a coupon and she says to me "It's only $8" and she makes a comment like this every time I've gone to checkout. If you come here, I would just avoid any interaction with her, she is insufferable.
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February 2024 by Alico Ix
In this place you can find clothing for women, men, children and more. Good and pretty...
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January 2024 by Lndr42
The store closes at 8pm, per hours posted both online and on the front door, yet employees lock the doors at least 20 minutes prior to closing. A month ago I came at 7:39pm and the doors were locked, I figured it was a fluke. Last night I went at 7:42pm to do a quick return and again doors were already locked. Employees seem to take it upon themselves to decide when to close the store despite the hours that are posted.
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November 2023 by Ashley Taylor
Went here because my mother ordered me some jeans that wasn’t my style. Had no idea how much she paid for them, so I went to the registers first to exchange to a merchandise credit or something. Ik it’s holiday season so theft is a concern but I did not like how that cashier handled things. Only register open and about 5 people on line before I joined. she could of been over ringing people up but she did not listen to my request at all. I said I’d like to exchange, my mother ordered these jeans( I think that’s where I messed up) immediately she responds saying “oh a return!” I say “umm sure, but then can you put the Money on merchandise credit cause I’m literally gonna shop after this” ( like i didn't literally just say I wanted to exchange) she goes “oh sure….. oops! looks like I can only return cause it was purchased via paypal…..sorrrryyy :( I’d say take jeans back back but…..” and trails off and gives no real reason why she cant give me my jeans back. Part of me wanted to give her my id so she could see that I’m not a porch pirate stealing packages and returning them, but then I remembered I no longer live in Middletown and will never be going there again. Super bummed I didn’t get my jeans all I wanted was straight legged instead of skinny. Maybe listen to your costumers better than trying to rush through a transaction? you lost some money that day. And I say this as someone who’s worked in retail and for this company. Best believe I called my mother as well. She won’t be going there either.
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August 2023 by Dorothy Bacon-Neighbors
I had ordered two pair of linen pants online—one with blue stripes, one with light tan stripes. Old Navy sent two of the blue striped ones. I had to go to the store, 30 miles away to return the duplicate. They credited my account but had none of the missing pants. The staff was very nice but their stock was low and I’m disappointed not to have received the promised item and unhappy to have to drive to return the wrong ones.
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May 2023 by Sadiki S.
Competitive prices, kids section was a bit smaller than most other Old Navy's ( might have larger section online), and the cashiers moved a bit slower as well. But overall, it was a good shopping experience.
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March 2023 by Isla Fajardo
Their prices are marked with a discount and whenever one gets to the register, you get overcharged. If you can’t go back, your money is lost
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January 2023 by Max Cady
This store has NOTHING for men. It's amazingly the worst Old Navy I've ever seen.
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December 2022 by T L
This store has NOTHING for men. It's amazingly the worst Old Navy I've ever seen.
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October 2022 by Paul Covais
Watch out for the prices on some things. They like to play games with the pricing on thing that look alike.
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September 2022 by M G
Store is dirty. Bathroom was out of order when my son needed it. And staff seemed more interested in socializing than working.
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July 2022 by NeJa M
Love this store❤ Some great deals!
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June 2022 by Caroline Concepcion
At 4pm on 6/26/22. The girl cashier don't know her name but wearing a green hoodie was horrible. While the other cashier help customers, she had a customer for over twenty eight minutes chatting. No manager in site to help the other customers waiting. Everytime we go there the cashiers talk too much.
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March 2022 by John Spagnolo
EXCELLENT SERVICE! Maybe because it was slow, not sure. But I got so much help it was crazy. Their prices are a tad high I think but stuff on sale is more than fair. I also snagged two shirts on clearance for $5 each. Check the clearance racks every time!