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October 2023 by Doc
Paperwork!! Ugh
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January 2023 by kelli barclay
Excellent service never had any problems at all here.
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November 2022 by sam guava
lydia shares peoples bank information with others !! she looks at accounts without authorization and announces peoples personal info!! do not use any m&t bank if u want to prevent this
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October 2022 by S T
Avoid this place. Especially if you are looking for a mortgage
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August 2022 by Grumpelstiltskin
I am so upset with the quality of service. I opened my new accounts not even two months ago and will be canceling and going back to Webster.Was outright lied to by Joann regarding ATM fees getting waived. Still waiting on a call back from the branch manager, but I'm not holding my breath.
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August 2022 by Paul Roberts
Went there to cash a payroll check. Was told I had to pay a 2% fee for the check drawn from their bank
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March 2022 by Daniel W
I am extremely disappointed with the service I received from Karen FitzPatrick. I was talking with her regarding a mortgage and she made me provide a ton of paperwork from me and my parents and out of nowhere she just stopped responding. Didn't say I was denied or anything. Just didn't reply to emails. I was left hanging not knowing what was wrong. I also lost out on over 30k of closing cost because I qualified for DPAL PLUS. I want her to be reprimanded and a formal apology letter. I will also be sharing my experience in a couple local Facebook groups I'm apartment of.-Daniel Wellington
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March 2022 by Daniel W.
I am extremely disappointed with the service I received from Karen FitzPatrick. I was talking with her regarding a mortgage and she made me provide a ton of paperwork from me and my parents and out of nowhere she just stopped responding. Didn't say I was denied or anything. Just didn't reply to emails. I was left hanging not knowing what was wrong. I also lost out on over 30k of closing cost because I qualified for DPAL PLUS. I want her to be reprimanded and a formal apology letter. I will also be sharing my experience in a couple local Facebook groups I'm apartment of.
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September 2021 by Amber Phillips
I feel sorry for anyone using this bank who is trying to get a mortgage. I know how crazy the housing market is right now but these loan officers lack communication and are straight up rude! They return you’re call at “their convenience”. It’s stressful enough buying a house and to be kept in the dark the whole time is ludicrous when you’re dealing with someone’s money. Shame on you! I’ll stick with HFCU much better with customer service.
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March 2021 by Ruben ONeill
I am so disappointed of using the service of this bank to buy a house. I never experience so unprofessional staff from Karen FitzPatrick and Shelby Chan all the did was lied to me and had me waiting for almost 4 months and after taking 850 dollars for a application that never was send or help me for anything they kept my money and ripped me off. Poor communication up to a point I had to visit the branch to try getting some answers. I won’t ever try this bank again, unprofessional service, staff and wonderful thief.
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December 2019 by Angel M. Padilla
Great Bank
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July 2018 by Clarice Needham
Very good customer service.
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March 2018 by Chris Ali
Friendly staff
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October 2017 by Geraldine Burgess
Always polite very very helpful when I go in there is never a long line they are the best thank you M&T
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October 2017 by Amin Thomas
Business and personal bank of choice. Staff is terrific and Doug(manager) is literally the best!!
