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December 2023 by Michelle Dawson
WORST BANK EVER. Took over 3000 dollars out of daughter’s account. I don’t even write reviews and I won’t go into details but I just want to put this out there right now… while i wait on hold for 40 minutes to speak, yet again, to an absent minded, unconcerned, customer representative for the fifth time that will most likely offer ZERO assistance.
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November 2023 by michael holmes
gave a 1 star because i couldn't give a zero, worst experience ever dealing with this bank. Do not waste your time. Applied for a loan with them and never heard back, no call, no email nothing. I tried calling on numerous occasions but could not get through, they have one line for all their branches and you get placed on a "que" with 15-20 other waiting customers. Finally gave up on them and applied with Heritage Financial and got approved same day and went and bought my car. I was also planning on having my pension direct deposited with them not going to happen.
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September 2023 by Detra Moore
I had a very positive experience at MHVFCU. All the questions I had were answered. My auto loan process was easy. Leonel (Middletown NY Location) was amazing. Professional, Friendly, knowledgeable and patient. I would recommend MHVFCU.
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August 2023 by Jonny Trisout
The staff are friendly and considerate. Very kind people.
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July 2023 by Awa-Moon Scott Barnett
I've had an account with MHVFCU since 1992, Carmen at the Middletown has provide the best service I've ever received. It's employees like her that keep me coming back!
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July 2023 by E Scott Barnett
I've had an account with MHVFCU since 1992, Carmen at the Middletown has provide the best service I've ever received. It's employees like her that keep me coming back!
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June 2023 by Cookie
Leo at the middletown ,n.y. branch is the best person i ever dealt with in my banking history. He is very effienct, honest, easy to feel secure n comfortable.
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May 2023 by Aaron Coleman
I have had nothing but productive visits to MHV. I live overseas and have comfort knowing that my US banking is in good hands. My sister and I want to thank Karina Escobar member service representative. She has helped us both on several occasions. Her lovely personality,patients and professionalism is truly appreciated.
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May 2023 by David Roman
If you need to speak to someone about a loan or just assistance with understanding the in's and outs of your loan. Speak to Leo, his assistance with everything in my loan has benefited me immensely.
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May 2023 by Olga Melendez
Leo is always helpful to me . It help me in everything that I need . I could count on him, every time I go to the branch with a concern he’s always on top of it. Thank you very much , Leo.
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May 2023 by Mandtasia Mckeon
Literally the absolute worse bank I’ve ever bank with. They are SHADY, Jackie and Dawn are BOTH nasty passive aggressive women, they are reporting late payments on my credit report after receiving 90% of the auto loan I had with them. They have terrible communication skills here (yes, terrible after they told me 2 payments in that it cost $20 to make a debit payment towards my loan) I would not bank here or get any loans here. Thank goodness banks are failing because of things like this. I cannot wait.
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May 2023 by Nifty Nii
Shady bank, don’t get your auto loans from this place!! Jackie and dawn are so rude, so unprofessional and very unpleasant. Wouldn’t recommend
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March 2023 by Leslie Noble
I couldn't be happier. As a small business owner I know how banking can be difficult. Not the case with MHVFCU. The services are excellent. Every transaction has been quick and efficient. They are helping our business grow. Thank you for the business support and the friendliness of everyone that we have interacted with.
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March 2023 by Jose Sierra
Just took a 50k car loan out and can't even make a payment. Had to call them and MHV has to input your email in order for you to to do online banking , well 3 weeks later and still cant set up my acct. After another 45 mins on the phone today, asked for a manger to reach out to me and guess what. Still nothing
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November 2022 by Tetiana Meshcheriakova
The customer service at this location is outstanding. Leo and Chris were with me every step of the way when I tried to get a car loan. Very helpful, understanding and caring people. If you need any kind of help with a loan- go to this branch!
