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March 2024 by Cecelia
This lady is very unprofessional. She can barely speak English and when asked about the new iPhones she told me she doesn't sell the iPhones on display I have to go to the metro website and purchase them. I then came back two days later with my husband he went in to the store by himself first and all of a sudden she was selling the iPhones. She is a scammer and I reported this place to the BBB.
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March 2024 by Caroline Molina
I went around 6:30-7. I called ahead of time by the way .. I got there and the door was locked but the lights were on so i knew someone was there . Knocked on door about ten times , called five times no response. She finally comes to open the door at 7:30 and she’s on the phone . While she’s helping me she’s laughing yelling on the phone not focused and trying to fix my issue . I felt like it was very unprofessional and i was not happy at all ..and the wait time i had to do for her to open the door was insane . I’m not sure what her name is but she’s spanish , i wasn’t happy at all .
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January 2024 by Merna C.
I went to this store to get my phone repaired and was very pleased with the professionalism of the owner and staff. I got my phone repaired with no issues. Definitely recommend this store to anyone having issues with their phone.
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October 2023 by Vernon Miller
The store owner said it's 5 dollar aurcharge if u don't like it then get a new phone company and the.lady there didn't help and tried to dimiss me they don't know customer services and both need retraining
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September 2023 by Maricruz E. Flores
Nice service
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September 2023 by S.E. Fiore
Amy A. is a phenomenal employee who goes above and beyond for her customers. She is friendly, knowledgeable and courteous and offers seamless service. She is an asset to your store as well as your company.
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July 2023 by M Rohme
Unbelievably frustrating time with incompetent employees
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July 2023 by Antonio
Absolutely awesome customer service. Arielle was very professional and patient when it came to my concerns.
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July 2023 by Kisha Rob
The manager of course I forgot his name, but he was very helpful.
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May 2023 by Richie C.
Customer Service... My family and I visited the T Mobile store on Route 211 in Middletown NY, due to issues concerning our account. We were advised by a representative on the T Mobile call service to visit the actual store. Fast forward, we met the manager Jennifer C who was not only very pleasant and welcoming, but extremely professional, courtesy, understanding, attentive, and friendly. She handled our issue with ease, while explaining all of the details concerning the transactions taking place. She even explain in detail the breakdown of our account and call the call service in order to rectify the issues. While she was on hold, she conversed with us, which made us feel as though our time at the office was worth while and without stress. Jennifer C is an awesome example of a manager and leads by example. Thank you Jennifer. The other employees on duty, that day... were also extremely professional, polite and friendly. Although the air conditioner wasn't working for them, that day... which made it humid inside of the store, they all seemed to be smiling. Jennifer C solved our issues and continues to work on one last issue, and I am thankful. Once again, my deepest appreciation for Jennifer C. Awesome Customer Service skills.
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May 2023 by Amanda Croll
If you’re looking for exceptional customer service, sales on devices, issues with your phone,payment, upgrades , whatever the case my be Arielle Castro is ABSOLUTELY AMAZING ! she helped me get home internet at an excellent price with an excellent device! Hands down best metro store I’ve been too since being a customer for a very long time. Go see her today.
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January 2023 by Antonio Vargas
Absolutely awesome customer service. Arielle was very professional and patient when it came to my concerns.
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January 2023 by Natalio Rojas
I love Metro Arielle Is the best.She help me with all I need
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October 2022 by Christie Mihelis
Arielle Castro was the BEST. She really helped me get to the bottom of a situation with my phone. She was kind and understanding. She understood my problem and helped me fix it. Thank you Arielle!!!!!
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October 2022 by Kisha Robinson
The manager of course I forgot his name, but he was very helpful.
