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July 2023 by Celestino Mazzamuto
I got a personal loan here. They said i had to make an account with there checking and saving to get a loan so i do. They say i have too put the money in the checking i do. I spend the money.. and forget about the account for a couple days it did what it had to do. i look at it today, neg 15 dollars a fee came out and put in a couple bucks neg and there charging me 5 bucks a day i've never had a bank that ran it self like a loan shark company..... don't waste your time with a bank with these old school sketchy bank practices!
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July 2023 by Kamil Nicalek
This bank has by far the worst customer service, stay far away. Spent months trying to get a loan approved when they cancelled on my few days before. Manager was very rude
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May 2023 by Robert Shala
I Had a phone interview with this bank for a position, the interviewer was outsourced fromSouth America. Fine. But they kept on disappearing after asking me questions. There would be 2-3 minutes of silence after I finished answering her question. I’d say hello and nothing, all kinds of background sound during the times the interviewer actually was present. After the 3rd prolonged silence break (again 2-3 mins) I just hung up.I don’t understand why a local community credit union looking to hire good talent from their own community would outsource their hiring to other parts of the world. Just call me in to sit down for a in person interview at a branch!
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March 2023 by Matthew Kosiorowski
Dont bother calling. They will put you on hold for 20 min and then hang up.
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February 2023 by Ryan M.
My review is right in line with most of the reviews written. It is clear that this "institution" is purposely engaged in negligent and predatory practices. My fiancé got a car loan with HH and was unable to make any payments until they sent her the account info... despite every effort, they did not respond and could not give her the info over the phone...so they decided to send the info after the payment was due and charged an exorbitant late/interest fee. It was obvious to us that this was done on purpose and judging by the reviews on here, it's standard practice for them. We are looking at switching banks but I'm sure they will make it as difficult as possible and charge us for their incompetence.
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December 2022 by Dave Serrano
Driver up ATM literally NEVER works
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November 2022 by Corrine DeCiampa
My dad had a car loan that was financed through Hudson Heritage. He died back in late 2020 and Hudson Heritage was the only one of his debtors who harassed me through the mail and the court system for more than a year. In the beginning, they even demanded that I reinstate the insurance on his car per the terms of the loan or face a fee, however, they had the car in their possession and I'd already sent the plates to Albany to be destroyed. Also, they did a great job with serving "me" with papers that my mom signed for at an address I no longer lived at. My mom didn't even know what that package was until I asked, so I'm pretty sure I wasn't even legally served.I know it was his debt and it needed to be paid but literally every one else - his two mortgage lenders, his solar panel loan lender, even his back taxes from NYS - all understood that there was no money until I was able to sell my dad's house, which wasn't up to me but the backlogged Orange County Surrogates Court. Everyone else had an iota of sympathy for the 25 year old daughter handling her sudden father's death and wildly unprepared mess of an estate, but not Hudson Heritage.Hudson Heritage: they'll harass your loved ones if you dare to die with unpaid debt.
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September 2022 by Keith McQueen
Poor online service and consultant issue with card not working.
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July 2022 by James C.
I haven't been able to make any deposit via ATM in any of the locations in the Middletown area or the Matamoros area. When I called Member Solutions, and actually got a representative after being on hold for an hour and 12 minutes they said that the reason why I couldn't make a deposit is because my money was not pristine condition and or the check was crumbled and it wasn't a good enough condition for the ATM to accept. I am closing my account as they are not helpful, their online system is very slow and lacking as well as their customer service. It is unfortunate because credit unions typically have lower fees and they're local and I wanted to support but they do not care about their members and they are not professional with regards to communication. I have been over charged twice by "accident" on their end.
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July 2022 by Terri Brown
My husband loves this credit union always helpful and the staff is always friendly .
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July 2022 by Don Perry
I worked with Dahlia at the Goshen office on a payment from GEICO that needed to go through HFCU before they could cut a check to my body shop. She was/is the consummate professional. Very helpful in explaining things and very spot on with details. She will be my "Go-To" person whenever I have to deal with HFCU!
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July 2022 by Jennifer Ryan
This credit union offers many opportunities to save money on loans and savings accounts and the staff is very helpful snd attentive. They also give back to the community in a variety of ways.
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April 2022 by Eliu R.
i have Hudson heritage credit union for my car loan which I've been paying for almost 7-years I called to find out how much is left on my loan and they told me $5,900 left and I ask them I had a 7-year loan which I'm approaching,they told me that every time I paid more then 10 days late they add more money to my loan.Isn't that against the law . I wouldn't recommend them to anyone due to them taking advantage of the less fortunate.
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March 2022 by Meigallo Rodríguez Rodríguez
(Translated by Google) Hello, I'm not a client, I just want to inform you that there is a person pretending to be NICKY JAN to try to scam his fans: Lois Delaria/Swift HBCLNGLP/221978791/1710054248965, thanks a greeting(Original)Hola no soy cliente ,solo quiero.comunicarles que hay una persona haciendose pasar por NICKY JAN para intentar estafar a sus fans : Lois Delaria/Swift HBCLNGLP/221978791/1710054248965, gracias un saludo
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June 2021 by Tom L.
I don't understand why there are so many negative comments. I worked with Gaitre on an auto loan and she was great. I really appreciate the work she did.
