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February 2024 by Corina Dominguez
Amazing services! I use them for personal and work. The staff are great and very helpful.
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February 2024 by Linda West
Professional
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February 2024 by Dee N.
This is my first time getting a rental from this Enterprise and the customer service is horrible. I was told by Eric a vehicle would pick me up from residence at 4:30. Stood outside for 20 waiting for someone from enterprise to pick me and after I called enterprise, the female manager name Ashley, told me the last pickup was at 4:00pm. I explained to her Eric told me 4:30 was the last pickup time. And she kept saying I don't know who told you. I explained to Ashley, Eric told me. After asking her a few times on how are they going to help me with this situation. Ashley said she'll have someone to come and get me. Now I'm in Enterprise and the customer service in person is terrible. I can't rate this place a one star but I have to. I rate this place a negative. If you can get a rental from somewhere else.
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February 2024 by Jesska Brown
Super friendly staff, the rental was great , the process was also easy and hassle free , you can update your date and time of drop off online within seconds, I would highly recommend and will be using them again in future
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February 2024 by Jesska B.
I reserved a vehicle online and when I arrived to pick up rental it was all ready and I just had to do quick paperwork and my car was in body shop and didn't know when it would be ready and all I had to do was update the date and time and was able to keep it for extra time but it was very easy and hassle free during this whole process, also everyone at this location was super friendly and helpful , Also had my 3 year old with me and she has a hard time sitting still and the sweet girl got her some paper to draw on which made a great impression on me , I would highly recommend and will definitely used them again in future ! Just to add that the rental was brand new and was highly satisfied with it !
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February 2024 by Darryl T
Great Customer Service! At 265 Route 211 E, in Middletown, NY I would definitely come back! Thank you!
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January 2024 by Lorena Ortiz
Staff very friendly and professional.
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January 2024 by Raquel Welch
From the moment I entered I was greeted by two smiling men. I wish I had gotten their names but it was Friday morning at the route 211 location. They were so helpful and polite! When I returned the car on Wednesday morning at the same location, I was greeted by a smiling and polite young lady! My overall experience was absolutely great! I will definitely rent from Enterprise!
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December 2023 by Wendy Daley (Chosen vessel)
Always my place to rent
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December 2023 by Robert Pugh
All the staff at this location has helped me with all my rental car needs during my auto claim
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December 2023 by Robert Zovinka
Very friendly and efficient service. They picked me up at the auto body shop, and when I returned the rental car they drove me back so I could retrieve my now fixed vehicle
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November 2023 by Dale Gates
Very polite and considerate. It was a busy day for the employees but were very informative, helpful.
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October 2023 by John Stith
Just make sure that all vehicles lights are left on auto when returned drove all the way from NY with no lights on the back but had brakes lights.
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October 2023 by London Wilson
Excellent experience with Ashely Noriega! from initial booking through to delivery and return. Had to book a last minute rental due to another Enterprise location calling me as I was en route to the location to cancel my reservation booked one week prior. I don't know if it was the panic or urgency in my voice that Ashley heard when i called the Middletown location, but Ashley reassured me that she could accommodate me. Upon arrival we were immediately greeted by Ashley and quickly helped with a vehicle. Upon returning, the same thing - incredible service, quick, and so simple. I immediately canceled my reservation next week at the other location and booked with the Middletown location. Thank you Ashley.
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October 2023 by Jeff S.
I travel a lot for work and that requires me to rent a lot of cars. I sometimes have issues getting a car that I like or there is an issue with the car I get, like it smells like smoke, is dirty inside, or there is no windshield washer fluid. It is the little things like that which has always prevented me from leaving any positive reviews for a car rental business. However, the Enterprise on Rt 211 in Middletown, NY is a welcome exception. I have rented dozens of cars from this site and have never been disappointed. The inventory is always up to date and the selection of cars is unparalleled. Having a great inventory of cars is only half of the reason why I am leaving this review though. The staff at this location is the definition of professional. Specifically, Caleb who has provided me with impeccable service every time I rent a car. He is dedicated to ensuring I am happy with every aspect of the car rental process. His in-depth knowledge of the cars that he puts me in allows me to have a better experience when I am driving that car. There have been so many times with other car rental companies where it takes you forever to figure out all the features it has, but Caleb explains the most important features of the car he is renting to you that allows you to truly enjoy your rental car. Caleb is truly the best car rental employee I have ever dealt with and is the main reason I try to only use his branch when I am renting a car.