GameStop at Middletown Galleria Mall receives mixed reviews from customers. While many appreciate the friendly and helpful staff, like Kevin and Brian, who go the extra mile in assisting with trades and purchases, the store faces some operational challenges. Customers have noted difficulties with trade-in policies, which can make trading games a complex process. A recurring issue is the store's frequent temporary closures, especially during the release of popular games, causing frustration for those wanting to pick up pre-orders. This issue seems linked to understaffing, which affects customer service. Despite these challenges, the store offers a good selection of games, collectibles, and Funko POPs, making it an enjoyable shopping destination when open. Overall, while the staff is friendly and helpful, customers are encouraged to be aware of the store's limitations and plan their visits accordingly.
The employees are super helpful when I need some help and they are so kind about it
August 2024
Great store on Middletown Galleria Mall, friendly staff but trade-ins can get very difficult due to GameStop’s trade-in policies on what games that accept
January 2024
Place was trashed, employees were rude and high? Register is mostly broken and couldn't scan gift card without trying 10+times. Spent 300 on gift cards and will not be returning to the store for anything in the future.
