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July 2024 by Meditate with Cheryl Kain
I marvel each and every time I go through the pharmacy drive-through. These pharmacists are non-stop busy, yet always, always have not just a smile, but genuine empathy and kindness. I've never seen anything like it, and I'm a frequent pharmacy-goer. They are clearly slammed 24/7 and I believe, understaffed. The best people! Willing to go above and beyond. CVS is doing something right in their hiring and recruiting. I only hope these extraordinary people are compensated for their worth.
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May 2024 by Will i am
Drive thru is great!
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April 2024 by Aruna J_Jaipaul
I've always used CVS Pharmacy for my ? when I used to live in the city never had an issue other than sometimes they're a little slow. I have been living in upstate NY for about a year now. For some reason, my doctor always mistakenly sends my prescription there, which is okay. But I would prefer to get it closer to me rather than go all the way to 211. Anyway, my issue is that every time I go there, the staff always talk amongst themselves, ignoring the customers standing in line. They stare at you and just continue to talk, which has happened twice to me already. Then when someone finally comes to help, they are always in a bad mood.
Another time, I was there to drop off sharps because the instructions on the paper said I could call the number provided or drop them off at the pharmacy. I went there and stood in line for half an hour. I didn't say anything and continued to stand until I made eye contact with the pharmacist, who continued to rant about someone not showing up to work. Then when a gentleman saw me, he decided to come forward to help. I said I was there to drop these off, and I opened my bag. He said, “Oh, you will have to go to the other window.” I said, “Okay, thank you.” I went to the other window and stood there with no response, not even a “I’ll be right with you.” One of the techs kept going back and forth, talking with the pharmacist. They were so into the gossip that the customer (me) was left looking like an idiot. When she finally decided to come over and talk to me, I said very nicely, “I’m here to drop off these…” And before I could finish my sentence, she started yelling as if I were a child. She said, “Oh, I don't know who told you to bring it here.” I said, “Mama, I'm simply following instructions. My husband gets his medication delivered at home from CVS. And that is what it said. I didn't need to know how long you worked at the pharmacy. It was a yes or no answer. Very simple!!” Then when I got upset, she said, “Yes, we used to, but not anymore.”
I believe that some pharmacy employees require more training and need to learn the importance of patience when dealing with customers. Active listening is crucial before responding to a customer's query. I have worked at CVS pharmacy for over a decade and can attest that the employees, whether working in the pharmacy or the front store, always maintained their composure and never lost their temper with any customer. However, in recent times, I have observed some techs and pharmacists who lack adequate training. It is essential to note that without customers, they wouldn't have a salary. Therefore, it is vital to be courteous and professional, even if you are not in the best of moods. I have decided to stop visiting the pharmacy for my prescriptions and will only go to the front store if necessary.
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March 2024 by Rosa Cardenas
This is the worst CVS pharmacy I’ve ever been to. Starting with the manager who is the rudest of all. One new girl gives me an attitude because I asked her a question that she didn’t know anything about instead of asking someone. I asked her to ask her manager and I was given the wrong answer regardless. I will definitely go to a different pharmacy.
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March 2024 by Michael Gabin
Have to say, discretion and respect is really a priority with this place.
Some miscommunication and a frustrating conversation was all resolved by the pharmacist Natasha.
This place really does care about their customers and that’s why I enjoy coming here.
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February 2024 by Michelle Leahy
The Pharmacy doesn’t even have its own google page as others in the area do, I imagine this is because it’s so terrible, I’ve been using this place for a few months, I’ve experienced sassy cashiers and long waits prior to todays visit but today really through me over the edge. I spent half an hour in the drive through for them to tell me one of my scrips are still being processed and to go through the line again. Went through a second time for them to be missing two scrips, one from urgent care which wasn’t able to be filled because “ cream” was used in terminology instead of “lotion” they sent a request to have it fixed and wanted me to go through the line a third time. I went down the street and got a snack and came back and went through the drop off line, to be screamed at relentlessly that they aren’t capable of filling scrips through lane 2 and that I have to get back in line. How many 20-45 minuet laps do they want me to do? It’s a dam nascar track. I’m just going home without medications. I will live in pain. They also bombarded me with texts for a medication Im supposed to take as needed for monthly pick up although I don’t need it but have made zero effort to have me pick up my diuretic that you aren’t supposed to stop abruptly.
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January 2024 by Frankie Sanducci
Had a cashier working in the pharmacy coughing her brains out Friday January 5th, 2024, fast forward 2 days and I have covid, great job guys
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January 2024 by JungleWorld Peter Keane
Long line to pick up prescription… and can’t find it on first attempts
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January 2024 by Rosalyn Davis
Injections very nicely done!
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January 2024 by Wilma H.
Picked up some free photos and it was easy. Went to self checkout and redeemed a $4 coupon I was given and I had no problems. My husband had to use the restroom and he said it needed some cleaning but he had to use it because the one at Aldi is always closed.
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December 2023 by Donna S
I was picking up a prescription for my son, when I approached the pharmacy counter the pharmacy manager told me they were closing for lunch. I looked at my watch and said it’s 1:28 and I have 2 prescriptions ready for pick up. She totally ignored me, not even looking in my direction. I asked her name and she didn’t answer I had to ask again. She said Tia. I understand that the pharmacy needs to close for lunch due to staffing but if a customer is there before 1:30 they should be helped. Other service industries do not get to close there doors before the posted time. Tia was completely disrespectful and uncaring.
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December 2023 by Ken Frey
The pharmacy manager is rude and clueless. I planned holiday travel around the date I was told both verbally and by text I could pick up my medication. Not only was she adamant about giving me wrong information, she acted like she could have cared less. Now travel plans need to be changed. She made it very clear she was the manager. Horrible
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December 2023 by Donna Johnson
The CVS on 399 Rt 211. Great location, always neat and clean and the employees are always pleasant, polite, willing to assist you with whatever your concerns are. This also goes for the pharmaceutical department. Great employees overall. Thanks.
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December 2023 by Nick S.
If I could give zero stars, I would. Customer service was the worst of any pharmacy I have ever been to. I was extremely kind to them, just trying to pick up a prescription, but they seemed annoyed at everything and annoyed at life.
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November 2023 by PLACIDITY91
Unfortunately, pharmacy seems to be hugely understaffed. They have made errors in my prescription, when I tried to explain, the girl did not want to hear my side and only realized the error when I asked to speak to a pharmacist and the pharmacist explained it to her. Another turn-off is there is always a long line.
