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February 2024 by Megan Eyerman
Each time I'm in there whether it's for a new phone or a question I have ...Alexander is amazing ! Very knowledgeable and has great patience . He makes our experience go very smoothly .
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January 2024 by Naomi Canales
Thanks for your help Alex was very helpful switching me over
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December 2023 by Dennis Collins
Alex was great and helped me out a lot.
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December 2023 by ana Bravo
Great prices
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December 2023 by jessica y
Got my son his new phone and he loves it. Go to mela she is my go to person!
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December 2023 by John Logan
Mela helped me with my new phone n number was a big help thank you!
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November 2023 by Cora Skinner
He gave me a good deal and amazing service
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July 2023 by Chad Miller
Outstanding customer service from Alex. We got grandma a new phone and Alex not only made it easy but offered everyone bottles of water while we waited and went above and beyond to help us! Cricket you need to give this guy a raise!
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May 2023 by Kladys Rosier
Derrick was amazing at helping me find a plan that works for me and my family. He was very nice and professional.
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May 2023 by Dee Stebbins
Derrick is by far the best tech here at cricket. Everytime we come in he is pleasant, he remembers us and ALWAYS has the answers for any problems...he is great!!!
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April 2023 by Melissa Perry
Alexander, Alex was excellent. When you go shopping and expect zero customer care and go here to be totally taken care of. Alex was efficient, friendly and handled everything we needed. I hope my cell service is as good as the in store care, if so I will be switching to Cricket completely.
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January 2023 by John Tao
This store is very bad! ...I finally asked, can you sell me a SIM card? He said, no! (He said his name was Rey)Entering the store, I waited for him there for more than ten minutes. I said, I want to buy an empty SIM card. He asked do you have Cricket's phone number? I said yes and I gave him my phone number. After checking the information on the computer, he said, your ID. (Originally, buying an empty SIM card does not need to check the ID, because my daughter is still in the car, and on the customer service phone of Cricket, I am too lazy to talk to him, so I will give him my ID), but he said, The first name is different, I said the last name is the same. Also, when buying a Cricket phone number, you don't need your real name and ID, which is the name I usually use. He said no!I went outside and called my daughter in and showed him that I was on the customer service phone. The customer service rep is waiting for me to get a new SIM card. He said I asked my supervisor and I said ok. My daughter called a customer service representative to change the name on my account to my real name. We just want to save time. A few seconds later, before Rey could reach his supervisor, he said, I see your name has been changed. He looked at my ID again. Rey asked me for a PIN number again. I had no choice but to ask the customer service representative to update my PIN number, and I told Rey my PIN number again!Then, after a while, Rey told me it would be $60! I say it's $10 a sim every time, why would you want $60! And there's a service charge, Rey said! I said, I don't need your service, I just need a SIM card. He said no!I said that I bought it at this store before, and I bought it at other stores, it was only 10 dollars, why do you charge 60 dollars! He said that's it. It's useless to talk a lot.Finally I asked, can you sell me a SIM card? He said no!I said ask your supervisor or manager. He said, I am the manager!I walked away from this very poor store and very poor service staff. I hope you don't encounter such a bad thing.Really very angry! Very unskilled service, very poor service attitude, still a liar, and cheating money.
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August 2021 by Steven Sribnik
Was there the other day to upgrade my phones. Jacqueline was very patient & helpful. I got just what I wanted for a fair price.
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July 2021 by Chrissy Parla
Great service they attended me very well
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July 2021 by Salvador Gonzalez
Alex attended me very well and gave me the best deal when I switched today.
