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November 2024 by Underhill Rabbitry
Absolutely ABYSMAL service. Failed to comprehend the simplest of directions from us despite repeated attempts to tell them exactly where we were. Arrived HOURS late. Blamed us for their GPS giving them poor directions. Put us in danger on a major highway by making us leave our vehicle with Mac trucks flying by at 80 MPH. Did the bare minimum and left us STRANDED on the side of the highway in the middle of the night in the freezing cold. AVOID THIS COMPANY AT ALL COSTS! NOTHING BUT HASSLE AND RUDENESS.
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October 2024 by Katey Waddington
Saved the day. We are floral designers from CT on our way to design a wedding with a ram rental van full of precious flowers- time is CRUCIAL! We called this company- lady on the phone was so helpful- Tony came in hot and fixed our flat ASAP!!! We were back on the road in less than 30 minutes- talk about service!!! We can’t thank them enough- should ever there be another emergency we will certainly call them. You guys ROCK!!! THANK YOU, THANK YOU, THANK YOU!!
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September 2024 by digitalfl00d
My late model sports car had a major cooling failure while on the highway. Pulled off on the first exit, drove into the first gas station I saw , shut it off and used my insurance company's app for a tow as the car was not drivable. CARS accepted the tow claim from my insurance company within minutes and came within the promised arrival ETA. Tony C. was the towman and he did an excellent job. He explained exactly how he was going to load my car on the flat bed, did exactly what he said and though it's an older sport car that most people might not respect given its wear from daily driving for some 20 years he treated it like it was his own as he carefully loaded it on the the flatbed of the tow truck. He made sure to properly secured the vehicle once it was on the bed and explained why he was doing it as he did it. He then gave me a ride to the local repair shop I use for the car with the vehicle and was absolutely professional in making sure that I didn't need any further help from there. The repair shop has a challenging parking lot and entrance driveway but he brought the car in with out issue on the flat bed literally putting it in front of the repair bay so they could roll it in first thing in the morning knowing it couldn't be started. My mechanic greatly appreciated that as well as it made his life easier. Tony's care, professional level of skill, and transparent honest communication was much appreciated in what otherwise might have been a much more overall frustrating night if he didn't handle things like he did. The last few towman I used complained the whole time about how little my insurance pays for call outs and gave me nothing but complaints about my car being older the whole time. I was honestly a bit nervous what this one would say and I was completely pleasantly surprised. I will request CARS the next time for sure. Excellent.
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September 2024 by J S
Tony helped me with a lock out about 2 Fridays ago infront of Pizza Hut on 211 he was fast friendly and turned my frustration into a happy ending need more people like him in this field God bless him
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August 2024 by TyAlented 1
These guys are complete scammers 1 they only are open for 5 hours if you get your car towed from them they only accept cash but have no atm which cause me to wait additional day to get my car out for two day my bill jumped from 150 all the way to 526 dollars how ? I just don’t see how and with the way the economy is who has the money to pay that and then fix whatever is wrong with your car my advice if you can get triple A you will save way more money and heartache then dealing with these low lives and they have been reported to better business bureau
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June 2024 by Rel
Total scam. Car was towed from my community with parking permit visible inside. Business says open 24/7 but they only provide one aspect of business 24/7--towing cars. Towed on Friday and not permitted to retrieve my vehicle until Monday (Scam). Cash only. So you take my car and tell me I have to wait until you're ready ti release it. Charging for the added days (weekend) that they do not release the car back. It's a cash cow scam that will be reported to the better business bureau today, with the list of employees mentioned in "praised Google reviews". As Tax payers who must provide cash for a delayed service that is a huge and unfair inconvenience, we should know how employees of this company are being compensated and how the company is managing complete cash within their daily business operations.Victims of this company should follow suit--it's you're right to know where your money goes. An IRS audit should very much reveal this horrendous scam and gross level of unprofessionalism.
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May 2024 by mattysinny 1
My tire was destroyed by a pothole at 1am. The driver Tony got there quickly and was super efficient and polite. My vehicle is very low to the ground and he took great care not to damage anything. I have had horrible experiences with tow companys like ROCKBOTTOM(racist hillbilly dirtbags) This place and Tony have restored my faith! I highly recommend.
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May 2024 by Matt Wood
Driver Josh was rude and unwilling to do his job. Didn’t bring my car where it needed to go and now I’m stuck looking for my car because he never got back to me After not being willing to drop it off at requested location because “it was too dark”
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May 2024 by Courtney Goble
Tony is fast, exceptional, respectful and kind. He always asks how we are doing while he takes care of our vehicle. That’s quality customer service. Will definitely spread the word about this company
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February 2024 by Samaiah Speckenbach
Used CAR through Roadside assistance with GEICO, they couldn't have picked a set of hands for help. Thank you so much to Joe who pulled my husband's car out of the snow. We appreciate you greatly.
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February 2024 by Kelley Heins
Locked my keys in my car ....they came out and saved me!!!!! Thanks ?
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January 2024 by Steve Wachter
I was out of state when my alternator died on Saturday night. The driver, Cet, showed up and was very professional and friendly.He put me at ease from thinking the worst, as my car was going to need to get towed a long distance. I love my car, as l've been all over this country many times with it with no problems until now. I had to make a decision; repairing a premium car, out of state, at a repair shop I don't have a relationship with versus having my car towed hundreds of miles home to my mechanic who is trustworthy...I'm sure you can imagine the trepidation I felt. Cef assured me that my car would be safe and secure until it made the trip home on Monday morning, and that he would probably be the person taking the car. Decision made!!! The friendly representative from C.A.R.S. called me first thing on Monday morning. We arranged things and even worked around some billing snafus. Overall experience was exceptionally positive.These people are good. I feel very grateful that I had them to deal with. Being from a different state, it's unlikely l' ever deal with them again, but if I do need a service they provide, I'll be sure to call on them or refer them.
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January 2024 by Jodi Galaydick
Timely, polite and towed my car right where I needed it. Would use services again
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November 2023 by David Branham
Life-savers! Prompt and friendly
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November 2023 by Trish Debari
Thank you for your prompt response and service. Much appreciated !!
