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January 2024 by Arif Buzeski
They will rip you off their cars are not pre own certified. You have to buy a warranty that costs $5000. They don't tell you this until they take your down payment.And you have to sign documentation. Be careful what you're signing for and be aware of What they are charging you for. Also did not have carpet in my car And the car manual was not available in the car aswell. Overall probably not a good idea to purchase a car.
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January 2024 by Eric Weinstein
Excellent service department for my Mazda
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December 2023 by Emily Asta
John Glasgow and Joe made buying my new car so easy and quick! They were efficient in getting me a new car when I was in need and I can’t thank them both enough. I would definitely more than recommend them when you think about buying a new car. Middletown Volkswagen and Mazda is the best place to buy a car from hands down.
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September 2023 by Clyde Brightman
Nicole was great didn't push me into something that I didn't want, even loan me a car until the one I wanted arrived, she was very pleasant and professional two thumbs up ?
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September 2023 by Jose Pabon
Very pleasant and professional care from Greg Hyacinthe and Rich Besten.
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August 2023 by Andy Carr
I purchased a new Car (Jetta) here on Friday 7/28/2023 . My salesman was John Glasgow, He was very knowable and helpful, I liked that he let me know what options I had but did not pressure me relentlessly like most experiences I have had in the past with other dealerships. the finance manager Rich Besten was also a gentleman and very helpful. They have a nice selection of cars available compared to many dealerships I've been to in the last 3 months, they also don't play games with the MSRP like some dealers I have researched down here in long island, .N.Y
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July 2023 by Benjamin Dias
Felt the hour and a half wait was a bit much for pictures of a problem to be sent to volkswagen and no answers. But the staff was very nice.
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April 2023 by GregoMyEggo’s Goodies
Just had another fast, easy, and pleasant experience bringing my car here. Pricing is on the lower side for dealership work that holds strong. Great dudes at the desk too!
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February 2023 by Jonathan Spencer
I was in for service, not sales. Staff were attentive and the work took about the time I expected.
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December 2022 by Chris R
Not bad not tried to charge me extra 50 dollars just to clean my bay
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November 2022 by Bill Kane
Took my 09 Mazda6 in for a recall on the front subframe. I can't say enough good things about the whole experience, from the first phone call, to when I brought it in and spoke to Ryan. They ordered the part, gave me a very nice loaner, and had it fixed the day the part arrived. When I picked it up they gave me a voucher for the car wash down the road. Great experience
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September 2022 by Victoria Dowling
I have been a happy customer here for 5 years! I bought a Mazda 3 from them in 2017, and then upgraded to a VW Tiguan last year. Jeff in the service department is so beyond helpful every time my car needs to be serviced, and always has a loaner ready when I arrive so I can get back on the road. They are ALWAYS honest and quick here. 10/10 service.
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August 2022 by Jeanette Vazquez
Unfortunately, the service department is the worse in this dealership. The manager, Ryan never returns phone calls or replies to emails. He is very good at not acknowledging receipt of documents from insurance company to perform work on my vehicle, despite the evidence that shows that he was lying. I will not bring my vehicle or recommend this dealership.
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August 2022 by Carlos Colón
Bought my last 2 vehicles from there. Friendly, good service
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July 2022 by McKenzie Newell
DO NOT BUY A CAR FROM HERE. In 2016 I financed my first car for a 5 year finance plan. They convinced me to add an extra 2k onto my loan for a warranty that covered (and I quote) “everything is covered except tires, brakes, and rotors”. So I said awesome let’s do it. A year and a half later, my car starts overheating and having all kinds of problems. I bring it back to compass motors and tell them what’s going on and they tell me it’s going to cost X amount of money. To which I said, “I have a warranty I paid an extra two thousand dollars for, it should be covered” they basically shrugged their shoulders and said oh well there’s nothing we can do. The engine then CAUGHT ON FIRE WHILE I WAS DRIVING IT. (I kept up with maintenance such as oil changes, tune ups, etc. My father is a mechanic and always made sure I kept up with the maintenance) Since compass motors refused to do anything for me, even though I paid 2 thousand extra dollars for this exact reason, I was forced to go through my insurance company to buy a new motor for my car. This company is the worst and I will not buy a car from them again and neither will my friends or family after seeing what I went through with them and the lemon they sold me. My advice, do not buy a car from here. And if you do, do NOT fall for the “everything except the tires, brakes and rotors is covered in the warranty” because when the lemon they sell you starts to have issues, they’ll shrug their shoulders at you too and you’ll be stuck paying for a car that doesn’t work just as I did. If I could put 0 stars, I would.