Citizens is a banking institution focused on helping customers manage their finances better, offering services such as home buying, college payments, and retirement savings. With around 1,100 branches and 3,100 ATMs across 15 states, Citizens aims to provide accessible banking options. While some customers appreciate the polite and professional service from staff, there are concerns about long wait times and online services, which have not met expectations since the transition from HSBC. Despite these issues, some employees are noted for their helpfulness, making a positive impression on customers. Overall, Citizens strives to support its customers, but improvements in service efficiency and online banking are needed.
