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March 2024 by Weystead Farms
overcharged the hell out of me! $217 for 1 day. I even brought it back the same day. I forgot to put about 6 gallons of gas to fill it up and they took that opportunity to charge me for every conceivable thing. it was supposed to be about $100 but was $217 because I forgot a few gallons of gas? I won't be using these people again.
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March 2024 by Dennis Rolon
Easy, Convenient, inexpensive…
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February 2024 by Gregory Brennan
Fantastic staff.....
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February 2024 by Francine Ramos
Good and reliable vehicle and excellent customer service!
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February 2024 by Gabriel Tamayo
Amazing ? Great customer service
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February 2024 by Brian Price
Great experience. And the staff there is awesome. Always use this location when I need to rent a car.
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January 2024 by Luisa Garcia
I usually don't leave reviews, but Angeline from this Avis location deserves a FIVE STAR rating. Her friendly demeanor, understanding nature, and willingness to go the extra mile every time have truly impressed me. Employees like her are the reason I always choose Avis for my vehicle rentals.
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November 2023 by just being
My overall experience throughout the years of Rental through Avis/Budget of Middletown has been informative / reliable-forthcoming with information on what to expect, has been above and beyond expectations by Mrs. J.G.I only hope the upcoming person, values customer service and values the fleet of vehicles through impeccable service and quality care as she has maintained throughout the years. (And no she is not aware of this review, nor am I compensated to review.)
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October 2023 by jub tube
My overall experience throughout the years of Rental through Avis/Budget of Middletown has been informative / reliable-forthcoming with information on what to expect, has been above and beyond expectations by Mrs. J.G.I only hope the upcoming person, values customer service and values the fleet of vehicles through impeccable service and quality care as she has maintained throughout the years. (And no she is not aware of this review, nor am I compensated to review.)
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October 2023 by Christina Harrington
Genuinely the worst experience I have ever had renting a car.Not only was my pick up experience an absolute nightmare, I am currently trying to get back an erroneous no show charge. Even though I rented and paid for a car from this location, I was STILL charged a no show fee of $50. I don't know what happened on their end to cause this, but it's led to some serious frustrations for me.But sometimes weird stuff happens right? Well, I wouldn't be so annoyed by this but when I tried to call this location to get the matter cleared up, no one answered the phone. I am on day 8 of trying to get this resolved, and while originally it felt like a small oversight, and easily forgiven, now it has become a major issue.Save yourself some trouble and do note rent from this location.
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October 2023 by H&R Event Planning
Do not rent from this establishment. They told me that I can not rent a car without a major credit card. Which would’ve made more sense to tell before hand. So, we were not able to rent the car. Two days later, they change me for no show. And insurance for a car that I didn’t rent. I want my money back. I will keep on complaining until I get my refund.
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September 2023 by John Maxcy
Wow. Worst experience ever. Rented a vehicle to take families to a graduation dinner. Upon arrival at dinner location in Brooklyn Ny, car displayed a low engine oil warning. Called roadside assistance and was told to add oil myself or they will “try” to get us a replacement vehicle. When vehicle was returned counter person did not want to hear anything, was very rude and short with us. I would not recommend this location or Avis at all. Still waiting for security deposit refund over a month later. Do not use.
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July 2023 by Yvonne Diaz Cruz
This is one of the worst car rental places. Do not rent a car from here. Although we made an online reservation months in advance, when we went to pick up the car, they stated they did not have an SUV available. They tried scamming us into paying additional money. When we refused, they gave us an SUV which was filthy with dirt on the seats, garbage in side doors and smelled of cigarette smoke. The radio & navigation system stopped working midway thru our trip. When we contacted them about this, they never apologized. Yet when we went to the AVIS at another state/location to switch cars, the staff was very helpful & courteous and provided us with a very clean and completely functioning SUV. Middletown AVIS- we pay a lot of money to rent these cars. You are making a lot of money off of us. The least you can do is provide the customer service that is due us.
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July 2023 by Savvy Wavvy
This place has amazing rates my vehicle was washed on site prior to receiving it! Will definitely use this location in the future.
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May 2023 by nyomee rodriguez (fluffy)
This place is the best. Always a smooth process, very accomodating, the rentals are nice. The staff is one person and she is the best. I never had an issue. This is my place. You wont be dissappointed.
