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March 2024 by Raymond Cunanan
Thrilled with my decision to choose this auto shop! The multitude of positive reviews drew me in, and my experience exceeded expectations. The added confidence of a 36,000-mile parts warranty ensures I've found my permanent go-to auto shop. Exceptional service!
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December 2023 by Morgan Wang
I was referred here by a friend and the service was amazing. Not only was the service quick and prices fair, they even fixed one of my back license plate lights for free. I'm coming here for auto maintenance from here on out.
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December 2023 by Dania Khan (Nia)
Brought my car here for an inspection. I normally get nervous as a woman bringing my car to new mechanics cause sometimes I can tell they try to rip me off. Not this one! Kelsey and the team were communicative, thoughtful, and transparent the entire time. Kelsey showed me pictures of the car and took the time to explain what I had to get fixed for the inspection, and what fixes could be delayed. All the information was in an online portal so it was very easy to access. It was a great experience and their lounge was really comfortable too. I would definitely go here again, I am very happy I found this mechanics shop
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December 2023 by Gin Pena
Incredibly professional and attentive. I came in with an issue on my steering wheel, and they diagnosed it within a reasonable amount of time. The part they needed took some time to arrive because it was straight from the vendor, but it happens. They also sent me a link to check for updates.
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November 2023 by Pamela Green
I’ve been going here for about three years now, and they will forever be my auto care of choice. I absolutely adore Kelsey, and haven’t been happier since she joined the team. She’s attentive, transparent, extremely knowledgeable and she treats you like an actual person. Just a moment ago, she walked me through directions to reach the shop (there was an accident on the road) and recalled my car history in a moment. Thanks Siri!! You’re the reason I’m actually happy to have car issues. You da besttttttt ?Grateful for the mechanical team behind the office as well, they’re incredibly efficient and detailed. They supply customers with accurate information of their car, take pictures and even saw a few “X-rays” (I forget the terminology) of my car skeleton, etc. They give honest and fair prices, and even when there’s no work to be done they haven’t charged me for my obsessiveness. I’ve trusted them since day one and will recommend this place to anyone.Also love their local food drives and communal efforts, which I value a great deal. Money is not the sole purpose of Essential Auto Care, and they express that tenfold by delivering great customer service. Happy Holidays to everyone on the team!
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October 2023 by Ignat Kostov
Essential Auto Care has been taking care of my car for a year. It is hard to find a mechanic you can fully trust however Essential Auto Care and their team has earned that trust! On numerous occasions, they have founds errors that other mechanics might have overlooked.It’s always a great experience to do my car repairs with them !Services: Electrical repair
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September 2023 by Anh Ngo
I lucked out finding this place and will now be a repeat customer! I will never go back to the dealership for car services again, they treat me like a number, try to upsell, and appointments have to be made weeks in advance. I always walked away feeling scammed, but the team at Essential Auto Care left a wonderful impression; they cared about me!My brake pads were worn down (my fault, I let my car go too far past 6 months without service) and I called on a Friday afternoon, a half hour before the shop closes, and Kelsey fit me in 8am first thing upon opening on Monday. The team of mechanics were efficient and conducted a full inspection of the car within an hour of taking it in. The parts order and replacement was completed by end of day! I appreciated the honest notes and advice on additional things that required my attention, noting if they were optional or recommended future repair/replacement. Kelsey was also the icing on the cake with her attentive service. She relayed information quickly, showed myself and other guests great hospitality, and even worked to get the cost down a bit! The brakes also came with a 3 year warranty which was a pleasant surprise.I came in feeling anxious about my car and whether or not I would be treated like a nuisance. Kelsey is so personable that I felt at ease and was comfortable making light conversation while she was inputting my information. I will be back soon for the rest of my replacements!
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September 2023 by Andrew Vrsalovic
Essential Auto Care is the best. Kelsey was awesome over the phone and in person. She really listened and understood what the issue was and was very clear and super friendly and ultra-professional- top notch- you couldn't ask for better service. We left our car there for some pretty intricate repairs and we got our car back exactly when they said they would have it ready- which was very quickly for what needed to be done. I have brought my previous car here and this newer car and will bring any car there and no where else going forward. It is not your typical mechanic experience- they are super professional, experts, run a great operation and service and their location is clean and immaculate. I hate to pay for car repairs like everyone else, but when I need to, I will be giving my dough to Essential- 5 stars to the 5th power- don't even think about it- just go if you need your car repaired. Their prices are honest and fair and they are very reliable and truthful. Great, great experience and Kelsey was awesome!!
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September 2023 by Breezyrich
If ever you are looking for a good honest auto repair shop, this is it! I brought my Forester in for a possible brake and exhaust vibration problem. As it turns out, there was no brake problem but my exhaust was another story.I received a very professional quote for the repairs needed, complete with photos of the problem. Not even the Subaru dealer I've been going to for many years takes photos regarding a repair quote. The price quote was in the middle of the standard price range for an exhaust system replacement. The go ahead was given and a day and a half later my car was ready. A great job was done on my vehicle and I when I received my bill I was amazed to see it was considerably less than the quote I had originally received!Thank you, Essential Auto Care. Your the best!!Service: Exhaust
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August 2023 by Stef Z
Excellent first time experience! I went in for an oil change but they did a full inspection for free. Kelsey went through the inspection that included pictures of the parts that needed care. I already knew some of the issues so I could tell the mechanics were really taking the time to inspect my car. Super professional and nice but also didn’t pressure me to get anything done while I was there. Kelsey took the time to find tire quotes and give me the best pricing. They also had a really nice waiting area to stay while my car was being worked on. Honest and fair pricing - would definitely recommend!Service: Oil change
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August 2023 by John Scott
I could not be more impressed with this shop! The mechanics are absolute pro's and they are thorough, honest and priced fairly. The woman working the front is kind and very professional, and it's true, the waiting area is very comfortable.I had an issue with my brakes after another shop botched them and wouldn't own up- I wasted alot of time and money and was frustrated- I had never been to Essential auto care before but they have good reviews and were highly recommended so I figured I'd check them out.Javi found the issue in less than an hour and in less than two hours fixed it perfectly and I was on my way. Not only that but they walked me through the issue entirely and explained it so I could understand.The waiting room had a few other longtime customers who also were raving about how good this shop is. I swear, I couldn't be happier with this establishment - they are the best shop I've ever been to, hands down, no comparison. Thank you, Essential Auto- you guys are my new go to!
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July 2023 by James Lino
Excellent customer service. They had cozy lounge for customer to wait comfortably. Addressed my concern accurately even as simple as vulcanizing tires. They found 3 screws (2 in rear left and 1 in rear right) and they honestly gave feedback that only one went through (1 in right rear). Gave me discount (savings for me) and fixed the tire pretty well! Problem solved! One satisfied customer here. More power to this shop.
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July 2023 by Sarah DeLeon Vasquez
I Was able to schedule an appointment easily over the phone.Joshua completed my inspection quick and addressed all of the problems/ concerns I had. The waiting area was also clean and comfortable which I appreciate! Thank you essential auto care.
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May 2023 by Linh Vo
Recently needed a yearly maintenance for my 2010 Ford. Was recommended here by an old buddy of mine. Despite fears of shady shops I dropped my car off and I was pleasantly surprised with the entire operation. The team at Essential heard all my requests and complaints with regard to the vehicle and went above and beyond.Had a CE light. cracked windshield, and a few minor work (it’s a 2010!). The team not only kept me in the loop daily, they had a live web thing that showed you their progress status as well jobs done so far. Any issues that came up had clear pictures to support. Kelsey was super kind and courteous letting me know if there were any changes in status. Their projected parts delivery times were consistent.They even cleared out a rodent next that lived under my hood rent free.Their pricing falls in line with industry. Their services was definitely above industry. This shop is headed by solid people. And as a new customer it’s a breath of fresh air to see.I hope to not visit mechanics shop ever again but if I have to I’m coming back to Essential Auto ?Services: Auto windshield repair
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May 2023 by DIANA YASSIM
I am so happy that I found this company. I wish i had found it sooner to take care of all my auto service needs. Kelsey the service advisor is very welcoming and helpful. I received a detailed vehicle health check with recommendations about what needs to be service on my vehicle and along with photos of the area in the vehicle that is a concern. I was given the option to approve or decline for them to service my vehicle. I also spoke with Phil, who showed me a full view photo of the area of an engine oil leak . I will continue to use this company for future services on my vehicle. The main take away is that a detailed health check is given and the areas of concern. Thanks to Kelsey and the team at Essential Auto Care for keeping me updated with a phone call, messaging or email. DianaServices: Auto engine diagnostic
