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“Incredible, the kind and polite treatment I received at this USPS office, the 2 ladies who helped us, my respects to them.
The Jackson and Forrest Hill Ofcs should learn how to treat a client”
“After having a bad experience trying to get passports done at another usps. We came here to hoping to get it done. Gary helped us with a smile very pleasant and knows what he's doing. Had all our things in order very quickly.”
“Outstanding! The passport process here is excellent and completely different from other locations. If you want to receive your passport with exceptional service (which should be the standard at all USPS locations), I would recommend it 100%.”
“Larry was so kind in helping me try to track a package that went missing. He even took down my tracking number and called me back the next day to ensure we find it. Thank you!”
“I’m a regular here and can I just say, I appreciate the staff that works here so so much!!! Thank you Mary who always goes above and beyond with her Stella customer service! I am always greeted with her smile! :) Thank you Sean and Ozzy for always being so helpful with all my packages and PO Box. I appreciate you all! :)”
“Always efficient service. Some people that work here are very sweet, others are less engaging. Sometimes there's only 1 person checking packages in. Hopefully they give their employees hours.”
“Could not access hold mail on the computer. I was heading back from Fl and called the Post office and the lady who answered the phone was very helpful in handling my request. She went out of her way to help me.”
“Line moves fast. Isabella, the lady with the unkept hair, and sunken eye bags is rude and dry. Whereas, the woman with long grey hair is quick, kind and straight to the point. I didn’t catch her name it starts with a M, but give her a raise!”
“I love visiting this post office! Despite all the older negative reviews, I’ve foundthe staff to always be really friendly and helpful. Lines are long sometimes but not their fault.”
“I have always found my visit there to be short, and the staff always helpful, and courteous. On rare occasions, when the line is kind of long, it moves along quickly.”
“I don’t understand why some people made bad comments. I’m glad USPS is still around to compete the private companies like UPS and FedEx. Some people are stupid to even say such complaints. I use USPS service often. They are always helpful and considerate. Listen customers , sometimes you are the problem. Some people have high expectations, they want high class mail service and a happy ending too for the price of a pack of peanuts.”
“I always find the service at this location excellent. The people working here are friendly, informative, and work quickly to keep the line moving. Even when I arrive to a long line, I never have to wait very long, and the representatives working the counter are always professional and courteous, even when very busy.”
“I've never had an issue here. Mostly just drop off packages. I appreciate that the dropbox is always working, there are a lot of usps places that have it fill up and get locked, then you have to go on line. I did go on line once or twice for mailing things and the employees were always helpful and courteous.”
“Who goes to post office anymore but sometimes you have to I’ve been here to drop aparcels for Amazon and mainly we’ve been here for the kids passports. The staff here was very friendly with us when they did the passport application. pictures always take time so you have to go through the pain of taking the pictures again and again and again, but They were very patient with us. My children are blind some of them and it is hard to position them for the passport pictures but these people were very cooperative and I’m very thankful to them.”
“Agent at the window was extremely helpful. She answered all my questions about mailing packages in a clear and patient manner. She was also offered me the best option for the best price. I usually dread going to the post office, but West Hempstead is where I’ll be shipping from in the future.”
“Tania helped me with the passport application for my 5 months old. She was really kind and friendly. Gave me the right information and helped me right away with the application.”
“Post offices generally give me anxiety and I try my best to steer clear of them due to awful past experiences. This time I had no choice as I needed to get my passport renewed and I had to ship out a return. Fortunately for me the staff here (Darvin clerk #38, and Yinney (pronounced Jenny) were actually the friendliest and most helpful post office clerks I have ever met in my life. Darvin even made some jokes that made me laugh and eased my anxiety. What’s more impressive about their amazing customer service is that there were only 2 people doing everything. It was obvious they were understaffed but that didn’t stop them from being nice to literally everyone. I see the post office has improved and I’m glad they hired these two really great people!”
“This is the best usps location I have ever visited.
Staff here is so nice and helpful. They greet every guest. Brian was really helpful. I am so glad that I came to this location.”
“I love this post office! All my experiences here have been pleasant. I will go out of my way to use this post office because of this reason. Thank you for that pleasantness I appreciate it.”
“I would rate my experience more than five stars if I could! Based on the reviews, I was nervous and skeptical about my upcoming appointment. But, this passport office location is top tier and the staff is very professional. And, the on-site parking was an added bonus. I was lucky enough to be served by Gerry who was courteous and patient - he remained pleasant even after having to correct the paperwork a few times! The whole experience from beginning to end was exceptional because of him. Their existing operational process and routines to book/manage passport appointments are impressive and on point! It was definitely worth the drive to this location! Thank you again, Gerry!”
“I don’t live in this city, but I called this post office for assistance with a package I’m sending to this city. I didn’t catch the name of the guy who answered the phone, but he was incredibly helpful despite being quite busy. I appreciate that he took the time to help me out with concerns regarding the package while he was busy.”
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“Very kind staff, retrieved my package delivered to the wrong address and saved me losing $$$. God Bless them. Be kind to them everyone. Kindness is everything. Learn to be patient and respect our post office please and ty.”