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“My Kinecta branch in Henrietta provided excellent and timely support during my process to purchase a car. They offered an excellent rate and provided almost instant qualification and they also quickly provided a release lien from a car that was paid off long ago. Jason C was super responsive. I greatly appreciate all that he did to support our efforts.”
“I have been banking at PFCU for over 20 years. From auto loans to personal loans to credit cards they have always provided very competitive rates. But by far the best part of banking here is the incredible customer service I receive. They have gone above and beyond to help me meet my needs and goals. It's also just really nice to call your bank and speak to the same person you have been for years!”
“Hi, I went to the bank in citygate for anybody who’s reading this The lady who helped me was named Jordan. She’s a great great person. She has great customer care service. She’s very knowledgeable and every way possible and she helped me out through a lot of things. I did not know because I’m only 28 and I needed help because I’ve never had a good bank this one. Amazing customer service amazing person and amazing all-around. She did a fabulous job. Thank you Jordan!!”
“Nick (General Manager) was very helpful and patient while helping me straighten out an issue with my mortgage company. Even though the issue was on the end of the mortgage company and not on Chase. Much appreciated!”
“We opened an account at the Penfield CNB office. We were greeted on arrival by the tellers and quickly directed to Brien's office. He was friendly, efficient and explained everything to us clearly, even bringing things to our attention we weren't familiar with! Great experience!”
“I have been with CNB since it opened. I think it's the best bank I've ever had to work with. It's like, "Cheers" where everyone knows your name. I've taken out loans and they've made it incredibly easy. Paying my mortgage is a snap. They do have an app that you can use whenever you want. They are great and really friendly with my children. I won't be changing banks.”
“I am a small business owner and I had a confrence call with the Branch Manager on Mt. Hope, Jenny Frank, and the lead Financial Officer at their corporate office, Angela, and they were the most helpful women I have ever done any kind of business with. They both provided me with outside resources that could help me grow my business, and their friendly and supportive approach was outstanding. I am very impressed. I very much look forward to establishing a work relationship with them. They are assets to our small business community in Rochester.”
“Opened my accounts here a couple years back and Deanna, the woman who helped me, had some of the best customer service I've ever encountered. I was looking to open accounts with debit cards for my kidsbut All the banks I called refused to issue debit cards to any one under 18 except Chase. Upon speaking with her over the phone during our 1st conversation i immediately felt relieved and comfortable. She set up and appointment for us and we went in and she helped us through the entire process Including the online setup and passwords.”
“All the staff at Family First have been so amazing! Clarisa at the Long Pond Rd branch helped me with all my loan options and was very responsive and knowledgeable!”
“Extremely friendly and knowledgeable staff! They recognized us by name after just a few visits to discuss a mortgage. Included free services for financial planning and setting up life insurance which we made use of and were very pleased with.”
“I have worked with Sherina, Anixa, and Evan and they are phenomenal people and bankers. They were very knowledgeable, kind, and I could tell they cared to give my wife and I the best banking experience overall. In my option this is the best branch of any bank in Rochester.”
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“Thank you again Nick for all the help on getting me set up with my first credit card. He checked in multiple times to make sure I was situated and gave me all the info needed.I am glad to be a member of family first.”