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October 2024 by Kane Elias
Jonathan was a great help in assisting me in getting my mattress. He’s was very helpful during the process.
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October 2024 by Sean Collins-Sweeney
My husband and I had a great experience at the Melville Sleep Number store. Our salesman, Tim, was knowledgeable and patient with us, spending considerable time educating us about the features of their products, and working with us to ensure we got the right bed for our needs.
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September 2024 by Joel Watson
We are extremely dissatisfied with Sleep Number and their service. We bought a sleep number bed and my wife was dissatisfied. Within 30 days we arranged for a refund yet they stuck us with a $700 bill for delivery! Their 90 day warrantee is disingenuous. Avoid them at all costs!
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July 2024 by Trudy Taylor
This was my first time visiting a Sleep Number store and was thrilled with the mattress demonstration. Tim made the process very easy by providing information and answering all our questions. I look forward to my delivery of the new mattress.
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September 2023 by A F.
I brought an item purchased online to this, my local store, and was met with hostility when I told the gentleman that I was here to make a return. He said he can give me a label to mail it in and that he would do this one time but not again. This was after I called customer service earlier today and they said it is easy and free to return in store but I would have to pay for return shipping to ship it back. I asked if it negatively affected his commission, and he said no. Why have a sales person on staff who is so nasty to customers? I was nothing but pleasant. I have rarely come across such a nasty salesperson, and you can be assured I will never purchase from Sleep Number again.
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June 2023 by Marsha K
I have been recently a sleep number fan for their sheets and bedding. I had an experience with the store manager, Mark Milman. He was absolutely the most outstanding Customer Service person in any store I have been to lately. He went above and beyond to help me. He was professional & so knowledgeable, which is so hard to find these days. He displayed amazing customer service. Marc was able to answer any question I had with honesty & integrity. He should be running Sleep Number not just manager of this store.
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June 2023 by Marsha K.
I have been recently a sleep number fan for their sheets and bedding. I had an experience with the store manager, Mark Milman. He was absolutely the most outstanding Customer Service person in any store I have been to lately. He went above and beyond to help me. He was professional & so knowledgeable, which is so hard to find these days. He displayed amazing customer service. Marc was able to answer any question I had with honesty & integrity. He should be running Sleep Number not just manager of this store.
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May 2023 by Nicole Brunder
Marc the salesman was very helpful, polite, and intuitive to my needs. He made my shopping experience very easy and pleasant. Which made me confident in my purchase.I wish I had my bed now! I have very bad back and leg pain from sciatica which inhibits my sleep majorly and I am sleeping on a futon. Counting the days for my mattress to arrive!
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March 2023 by Jenny Stadler
Very positive experienceJonathan was very knowledgeable and pleasant to deal with.Would not hesitate to recommend Sleep Number in Melville on 110 to others
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March 2023 by pramod kumar
Great bedding store and mark is wonderful manager with detail knowledge to guide proper bed’s purchasing
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February 2023 by Robert Savitzky
Our sales rep, Mark M, was very knowledgeable and helpful. We narrowed it down to two choices, and he was very patient in guiding us to make the right selection. This was the third Sleep Number bed purchased from Mark, and we are extremely happy with our beds!
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November 2022 by Rosanna Haskelson
Marc was an amazing sales rep, really educated us on bed would be best for us!!
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February 2022 by michael stein
George was patient and explained the pluses of each model and was able to explain the differences between them and helped us make a good decision on the model we ultimately chose.
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January 2022 by Chris H.
Sleep Number is a scam and ripoff! In December 2021 I accompanied my spouse to shop for a new mattress, our daughter had been saying that sleep number is "supposedly" great, we purchased a $12,000.00 mattress paying in full right then and being scheduled for delivery in a month, date for delivery arrives with confirmatory emails and texts and a 4 hour window, I sat and waited 6 hours (an hour before until an hour after window) and received NOTHING, no calls, no texts, no answer to phone calls (there'll be an hour wait to be answered or leave your # for a return call in 3 hours). I finally went to the store and salesperson 5 days later who said "oh, I had no idea that there was a problem" and said she would speak to the district manager and we then received an email that it would be delivered in another month! I am now waiting for them to open and I will return to the store to demand a full refund! These people are scammers with no customer service at all, don't be scammed stay away from sleep number! PS They're not entitled to any star at all!
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January 2022 by Rosanne Haskelson
Marc was an amazing sales rep, really educated us on bed would be best for us!!
