NewRez LLC

Mortgage Lenders
Hours: NewRez LLC is a mortgage lender and servicer. Customer experiences with the company vary significantly. Some reviews report very positive interactions, describing service as fabulous, professional, and helpful, with representatives who go above and beyond to explain everything. These customers note the process works well, with convenient payment options and even refunds for overpayments. However, other reviews are extremely negative, warning others not to use the company. These customers describe major difficulties in reaching a live person, being disconnected by an automated system, and feeling the service is inappropriate for managing large financial assets. Some initially believed the company to be a scam due to these access issues, though they later acknowledged it is a legitimate business. The experience heavily depends on contacting the correct phone number, as some listed numbers connect to unrelated entities or an unhelpful automated service. Overall, NewRez is a established company where service quality appears inconsistent, leading to strongly divided customer opinions based on individual experiences with its communication systems and representatives.

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1. Melville, New York