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November 2024 by Seo Joo-hyun
As a Costco member, I was extremely frustrated with the service at their tire shop recently. Unfortunately my car battery died in the parking lot, so I went in and bought a new one from them. I only needed a wrench to swap the batteries, but the staff claimed they didn’t have any tools to help. It’s hard to believe a tire shop wouldn’t have something as basic as a wrench, especially since they handle tire installs and basic maintenance. After trying to start my car multiple times, I was finally able to make it to a nearby shop where they lent me the tool without any issue. This experience felt far below Costco’s usual service standards.
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October 2024 by Kimberly Faraci
WOW! wow! WOW!!!!!!!!! I came to Costco Tire Center this early evening today because of a nail that I found in my tire that the dealership did not “catch” during the few hours I had my car there this afternoon. Jerry took such great care of ME AND made me smile with his customer service and OUTSTANDING work ethic. I am so grateful to even be a member of such a prestigious “club”. Costco is 100% amazing. JERRY IS THE MOST SPECTACULAR COSTCO EMPLOYEE IN THE ENTIRE COUNTRY. He is ambitious and enthusiastic. He is dedicated and he goes the extra mile. If you EVER have a tire problem…THIS IS YOUR PLACE. If you’re already smiling from this review…COULD YOU EVEN IMAGINE HOW JERRY SAVED MY DAY? Yes you can.
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October 2024 by Vincent Quinn
Took about 90 min total to install the tires. Friendly service.
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September 2024 by Kausar Ahmed
I had an interaction with Frank in Melville NY when I brought my car for Rotation. He was very professional , pleasant and he gave us an exceptional customer service. He was very knowledgeable and polite with every client.
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September 2024 by Zhen Li
I have a flat tire warranty.Kelly is kind and helped me everything. She is perfect.
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June 2024 by Frank Lomonaco
I purchased my tires at Costco a year ago. Their service has been nothing but exceptional. Two times this year I had a nail in my tire. Frank was kind and able to take me in and fix it. They are the best!!!
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December 2023 by Cher Y.
Fresh red snappers are so sweet! Top quality! So well cleaned! This location is a lot smaller than the Westbury one but often has fresh red snappers.
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November 2023 by Keith Friedlander
Fairly priced and competent. Best to shop specific brands during monthly sales when you can save about 10%. Were willing and able to help with a warranty claim on a set of tires.
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November 2023 by Amit Kulkarni
Horrible service
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September 2023 by Irina D
With an appointment, we were told our car would be ready in 1.5 hrs for the tire installation but it took 3 hours with no updates provided
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September 2023 by Kennedy B.
Love shopping here. Get to eat lunch for $1.50. The strawberry sundae is only $2.99. During the heat wave this past week spent a lot of time in a walk-in cooler shopping for grapes (regular red, and green; also the sweet black grapes from Australia). The pharmacy has been providing me with pain relief for many years. Can't wait until management supersizes this location. The rotisserie chicken for $4.99 is the first item in my shopping cart. Competition for these chickens freshly out of the oven sometimes feels like a sporting event. One-stop shopping for tires, books, clothing, holiday business gifts, and grocery store items.
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September 2023 by Stacey-Ann M.
Welcome to Costco, the only place that you pay to shop at and they treat you like a criminal. This may be my last year of membership unless something changes. It never use to be like this but in the last several months I've noticed a shift in the quality of service. I was accosted three times during my shopping experience to see my Costco card. If that wasn't enough, I also had to show my license as proof that my membership card is mine. This is disgusting! They don't even check your ID this much at the airport. The employees at self checkout are like little thugs. You can not shop or checkout in peace. The wife of a couple that was shopping was stopped by the police (Costco employee) because her husband wasn't standing with her. She had to get her husband to come over to complete the purchase. This is not what we paid for. This whole company needs an overhaul in customer service. I hope this is not a nationwide thing because people will choose other retailers instead. They need to find another way to handle whatever the issue is they're trying to remedy because you are treating your customers like trash.
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June 2023 by Maria P.
Honestly if there's any other Costco save ur self some time and go to that one Nasty rude employees and very racist at this location if you are other then white in color they will be nasty and rude to you. Costco corporate needs to really fix this locations employees possibly train them or kick them out I have been to many Costcos but this one has always been a problem. Never had any issues at other Costco locations ever and have been a member since 99.
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May 2023 by Jason O
Cons:Ripped off of warranty money.They will never answer the phone.Should have saved over $150Never called to tell me my drop off was ready.Pros:Saved $90Warrantied only 50% tread life when I had more than 77% (7/9) left. Only saved $90 off a $220 tire. BS. Pics shown of worn vs new. Gauge is exactly on the lines of 7/32 used and 9/32 new.By their website definition of 2/32 not counting towards tread, even 5/7 is over 70% life left.
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May 2023 by Pedro J.
My partner and I have shopped at this location several times without any problems until now. I hold a BJS membership, while my partner is a Costco member. Today, I went to the store to pick up some Kirkland products, and after shopping for over two hours, I was set to spend more than $700. I was transparent about using my husband's membership and even had their credit card. However, the cashier, Viviana, and manager, Nicky, told me I couldn't shop with "someone else's membership."When I asked Nicky to clarify the policy, she sternly stated that I needed my own membership to shop. What was more upsetting was that she didn't ask Viviana to stop ringing up my items, almost as if she was anticipating a reaction. Despite my frustration, I stayed calm. While we won't cancel our memberships, we won't be returning to this location. I hope in the future their employees receive better customer service training. The manager could have handled the situation differently, but she let her ego and unprofessionalism take over.
