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“Went in for an inspection and the service technician, Andrew M., was the most professional and helpful person I’ve ever encountered at a dealership. I was in and out quickly and on my way. Thanks Andy and Subaru of Troy!”
“Great experience as always with Cole's. Friendly staff who keep you informed throughout the process. They work directly with the insurance company so you don't have to. Very easy to work with.”
“Troy’s best, is undoubtedly Troy’s best! Always efficient, never left waiting for long periods of time and incredibly friendly and helpful. Would highly recommend for auto needs!”
“I have owned two vehicles over the past 11 years. In the past, the purchasing process took days both times and probably upward to 10 hours of my time. Their sales process was so bad I almost wanted to keep my last car for the rest of my life not to go through the experience again. Your dealership was by far the best experience I have ever had purchasing a vehicle. There was no BS. Matt listened and showed me the vehicle I didn't even know I needed. I'm very pleased. As an added bonus, I really love my Outlander PHEV. There is a ton of features for an amazing price.”
“I have brought my car to Lussier’s on several occasions- collision repairs, scheduled maintenance, and impromptu service issues. I have also received these services at various local dealerships. I can say wholeheartedly that Lussier’s far exceeds others’ level of customer service and quality of workmanship. They are incredibly thorough, attentive to detail, and genuinely want to help you/make you happy. I have been in a pinch with needing an oil change, headlight change, or inspection, and, despite them being busy and the short notice, they have been able to squeeze me in. Their quality of work with collision/paint repairs is also excellent- color matching was perfect and you can’t even tell there was work done! I cannot say enough about the confidence and trust I have with Lussier’s and their staff. Not only is it refreshing, but it is comforting to know there are places like Lussier’s that you can confidently bring your car to and feel comfortable in every way!”
“My Nissan was giving me some trouble. I called and was at to bring my car over later in the week. They were amazing to me, although the sound I heard was non existent when I brought my car over they still agreed to look at it and make sure it was safe for my kids. I was also given a great price on 4 tires for my car and a follow up text to make sure everything was going great. Highly recommend this establishment as a female and I will be back.”
“Jay is awesome!!! Not only does he have the best process, he’s also informative and friendly! You will have to wait a couple weeks at times but that’s because everyone trusts him!!!”
“I had probably one of the weirdest buying experiences of my life here that ended yesterday with a new car. I am a habitual car buyer and seller and normally keep cars a year or so but have never experienced this level of integery from a dealership before in my life.
To cut a very very long story short there was significant miscommunication on the dealership side about rates and terms. There were mistakes made, that were agreed to and confirmed with me several times. While that sounds conflicting with parts of my opening statement and 5 star rating, NE Acura more than earned the praise and rating.
Upon realizing their mistake they make it right for me. There was no lying, deceit, or manipulation just an honest apology from those involved about their mistake and them jumping through significant hoops to resolve the problems in a way my wife and I would be happy with.
I can not express enough how much integrity this staff has. It would have been significantly easier for them to say “we made an error but that is what it is. Buy it or not”. The fact they stood by what they promised as best as they could (they can’t control rates) and made it work, at their loss, speaks volumes to the whole team. I honestly have never felt like a person to a dealership more in my life, rather than a profit. I honestly don’t think I’ll be looking at cars anywhere else in the future.
David was my sales person. He was prompt polite, helpful and patient with my indecisiveness. I highly recommend reaching out to this dealership if you are in the market for an Acura. If you do, know that they will go above and beyond for you as a client and if there are stumbles in the process they will do whatever they can to make it right.”
“Amazingly quick fixes and superior customer service. Shoutout to AJ and John for being 100% transparent and helpful during my interaction. Would recommend 100 percent.”
“Very knowledgeable and honest. I really needed work done on my Suzuki and thought I'd try this place. it's very difficult to find a place that will actually work on a Suzuki and actually know what they are doing. I was so surprised because the mechanic/owner actually included me in the decision making process by offering alternatives based on price. The work done on my car was excellent, well priced, and actually interesting. This place has all my business from now on and I'm going to suggest it to everyone.”
“I was checked in, in less than 5 min. I was told one hour and that my car needed an transmission fluid change. I was happy to hear they check on this. I was able to walk to McDonalds to get a soda and sandwich for breakfast. I waited about an hour and the associated came into the very nice waiting room to have me pay the bill and pick up my car. All associates were friendly and happy, which made the experience happy and satisfying. Thank you for having a great crew.”
“Developed a large crack in my windshield during a trip from Florida to Upstate NY. Call Mr. Windshield in Clifton Park, and they were great from start to finish. Ordered the glass, installed it, and recalibrated the camera/sensor to perfection. I would definitely use these folks again!”
“We purchased our last set of tires through Adirondack Tire 3 years ago. Currently here having a tire looked at that has a small leak. They are very professional and quick!
The waiting room is great, complete with comfortable armchairs, a television, fish tank and bathroom. Highly recommend!”
“I’ve been coming here for years, from the customer service in the front office to the actual work done to the cars. The whole experience is seamless, the staff is friendly and the work is always done right. I never have to second guess anything. Highly recommend.”
“I took my car to Berdar's after recommendations from several friends who all agreed that Berdar's is consistently honest with good service. This was my experience as well. I thought I knew what the problem was with my car and they could have charged me through the nose to "fix it". Instead, I got an honest, cheaper fix and a lot less stress in my life. Will do business with this shop again.”
“Fantastic. They always are truthful and work with me. Corey and his staff not only educate you about the why's and how's but they do an amazing job with consistent results. There is no price gouging here. We have been loyal customers for years since his father George was in charge and Corey proudly upholds the business and professionalism. They are also BIPOC and LGBTQIA friendly.”
“Excellent service and communication. Mike was a wealth of knowledge, kind, timely and pleasant to deal with. I would recommend this company to anyone looking for small business service with excellent results!”
“Absolutely phenomenal service. I met Mrs. Primeau at the front and she is a lovely ray of sunshine. My car got fixed and I'm back on the road. Thank you @Primeau”
“Recently purchased a 2017 Jeep grand Cherokee, the purchase from beginning to end was one of the smoothest transactions. George was up front and honest about everything! Friendly, professional and extremely knowledgeable. We’ve owned the vehicle for a week and it is everything George said it was going to be, no issues at all.
Would highly recommend buying a vehicle from George!”
“A friend recommended me to this mechanic shop. I called on Wednesday late in the afternoon and they got me in Thursday mid morning. I needed new brakes and rotors. Everyone is friendly and very professional. I would highly recommend them, you won’t be disappointed!”
“Chris is the man! Great service and fast! I was in an out for my inspection and he also let me know it's going to be time for an oil change soon which I will doing here as well! Awesome service!”
“Gerry runs a good shop. He goes out of his way to provide excellent and reliable service. Additionally, his mother runs the front office with friendliness and competence.”
“I can’t even begin to explain how this company went above and beyond. Lauren is absolutely amazing and so helpful. Frank also has been amazing. From a stressful accident that happened by another person and not wanting to provide insurance information. I highly recommend this company because they actually care about their customers and not just the money… You all rock and deserve 1000 stars.Services: Body & Trim”
“I called three shops to work on my AC. Fitzgerald's was the only competent and honest shop I could find. I am not from the area originally. The team there was honest and they even repaired more than what was asked due to the dealership doing very shoddy work. I will definitely be back. I will also tell anyone that will listen they should bring their car to Fitzgerald's. Thanks again.”
“Kyle is awesome. He explained everything going on with my vehicle. He was very accommodating with our schedules too and made certain we had our vehicle back before vacation.”
“This spot has high ratings for good reason. What you read in the reviews here is accurate and true. I recently called a local chain competitor, they wanted 550 to do the work. Being in the automotive industry that seemed a bit high, this place is located near my house so I gave them a call, they were able to get me in the next day and have it done same day for 340. Keep in mind, this was very much non-invasive work so not everything will be done in one day, when you read this. They were polite, courteous, and very accommodating especially having the time constraint traveling for the weekend... they also test drove the vehicle and checked out everything. This spot is legit. Shop here with confidence.”
“Excellent, friendly and professional service. My son's car was towed in in the morning and he was back to driving it that afternoon. Their prices were very fair.”
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“Excellent service and great people I recommend anybody going there and I was in and out with my car and Adam was very professional and helpful ! 5 out of 5 stars for sure and I’ll definitely be coming back !Service: Vehicle safety inspection”