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August 2024 by lthrz04
Service manager took good care of us
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July 2024 by JIM POLER
Awesome dealership!
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July 2024 by Kaley McCracken
Great service!!!
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July 2024 by James Sewar
Got the job done on time. I am happy with there work.
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July 2024 by David Chase
I booked the appointment to repair my truck with Scott on the phone. The day of the appointment I needed to wait for my truck to be completed as I did not have any other transportation. While waiting, I toured the lot to check out F-150's as I am going to be buying one soon. After looking at new trucks, Scott informed me that the repairs would take awhile. I asked if there was a loaner vehicle available. Scott said yes but I would need to pay a rental fee. I had no other choice because I needed to get to work.
Later that day I called Scott to see if my truck was ready. Truck was done and all fixed. I then asked Scott if I could pick it up the following day and was told yes. I also asked if it could be left inside because I had equipment inside that I didn't want stolen. Scott stated yes it would be left inside overnight. I wanted to pick it up possibly before 8:00 as I needed to get to work. Scott informed me that someone would be there by 7:45 AM.
The next day when I arrived, my truck was parked outside. Hopefully not overnight. I went inside to return the rental and get my truck. A man at the far left of the counter told me that they did not open until 8:00 AM. I informed him that I had spoken with Scott and that Scott stated that someone would be there by 7:45 and should be able to help me. I was then told that Scott was wrong and he will probably be wrong again. So I waited.
Approximately 7:55 I was cashed out and told by the same man that they had finished my transaction 5 minutes before opening time and to come sign paperwork.
When I had a chance to review the paperwork for the repairs and rental, I was amazed to discover that my name , my address, my email and my phone number were all incorrect on the bill.
I paid almost $1500.00 for repairs, was treated rudely, was promised things that did not happen and had the bill completely screwed up so I am done with your dealership.
I have worked in customer service for over 50 years and I respect the customer. I have had many compliments as to how I treated my customers by my supervisors as well as several return customers asking for my assistance.
Unfortunately, because of what your employee considers customer service, I will not return. I'm pretty sure that the vehicle I was looking at can be found at another dealership and that dealership would appreciate the business.
I'm pretty sure that losing the potential of a $50,000 or more sale probably does not even bother that individual. But, maybe the Management would be concerned.
David J Chase
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July 2024 by Jeffrey McCormick
Great customer service!
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July 2024 by Kelli Pines
Orleans Ford Medina has always met my vehicles needs.
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July 2024 by Pat Gopen
Timely, courteous and professional service. Thank you.
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July 2024 by Twan Conway
Outstanding!!!
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July 2024 by henry connor
Excellent customer service. Fast and painless deal. Would highly recommend.
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July 2024 by victor trejo
Very friendly and knowledgeable. In person also great (my experience was mostly over the phone)
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July 2024 by Joseph Clark
Quick and corteous service.
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June 2024 by Çhrissy Matusek
Everyone is always very nice & helpful. They answer any questions I have. They always do the job quick so I never really wait long for them to get my car serviced.
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June 2024 by Ken Martin
Service done quickly and efficiently.
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June 2024 by Brandon Marshall
Extremely happy with my treatment from Orleans ford. Recently had my truck serviced [oil/inspection/general checkup]
Everyone was very friendly and courteous and made sure i was comfortable while i waited. The work was performed in a very timely manner. I can tell they stick to their appointments based on my experience and seeing other customers come in and get taken care of right away. Good service is a dying commodity these days st most places, but not Orleans Ford. Thanks again and ill be back for my next!
