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March 2024 by Eddie Desir
My experience at this location was wonderful, Erika is very knowledgeable and helped me with all my questions and purchases. Will definitely recommend.
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March 2024 by Robert Lelong
Erika was cordial and professional and a joy to work with!Thank you for everything.
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February 2024 by Iris Weissman
We met with Jeff at Verizon Medford. What a terrific young man! Came in for help and walked out with new phone and great deal. He set us all up. Could not be easier. Extremely helpful and patient. Go there and ask for himYou won’t be sorry
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February 2024 by Joyce Sachs
Jeff was very helpful. He helped me understand what I didn’t know. I would refer him to my friends if they needed help.
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February 2024 by Karen Salerno
Erika Litmus was pleasant to work with during this process of transferring my information to my new phone. She knows her job very well and it shoes.
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January 2024 by bethann erias
ERIKA at this Verizon was an absolute godsend she helped us out big time so very very satisfied with her .. please go see her at this version store you won’t regret it!
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December 2023 by Karen Jones
Customer service is awful
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September 2023 by Kathleen Callaghan
Got my new Galaxy 23 Ultra at this store. Ed greeted me warmly as I arrived and walked me through the whole process easily and seamlessly. Both agents in the store were friendly, polite and knowledgeable about the products. Ed made me feel like I was sitting at my kitchen table with my family. The phone is great but your agents were greater. Ed is a tremendous asset to your company and should be treated as such. Thanks, Ed, for a great experience (especially compared to the negative experience in Selden, Middle Country Road).
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September 2023 by Lynn Albert
Medford is by far best Verizon location in Suffolk County. David R. Is professional knowledgeable and looked to save me money. Purchased a new phone for me and my daughter got the brand new iPhone couldn’t be happier with my buying experience.Ask for David Rosenthal to get the utmost in customer service
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September 2023 by Abby Buller
After spending 15 minutes on the phone with a technical support person she was unable to resolve the issue. Totally frustrated I walked into a Verizon store in Medford and Edward Brown helped me in under a minute Great job !!!!!
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September 2023 by Joe Pep
Considerate service , friendly service , was back up and running with my new phone asap
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August 2023 by Anabel Tigre
Erica was great. She took her time and was very helpful. She also helped out to me and my husband. She was also very sweet towards my daughter. Thank you Verizon and also to Erica!!
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July 2023 by Nicholas Comunale
Wilbert and Erica were great…very clear and smart
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July 2023 by Marissa Galligan
This store has horrible customer service. I traded in 2 iPhones and an Apple Watch for an upgrade. They messed up my upgrade and took advantage of the fact I was distracted by my 15 month old and didn’t catch their mistake until I checked my bill a few weeks later. When I called to have it fixed I got the run around that I needed to speak to the sales person that helped me, who was never there when I called, and the manager was of no help. I reached out to corporate several time to help but they couldn’t do anything they told me the store had to fix it. It took 3 months of calling the store 2-3 times a week before I was able to get Rob the salesman that did my upgrade on the phone. I was told it was the managers fault and he was working on getting it fixed but she wasn’t getting back to him and there have been several complaints about her messing things up and not fixing them in a timely matter. It was finally fixed 4 months after I did my original upgrade but they made off with $400 extra dollars from me that they refused to refund me because I didn’t get it fixed before the first billing cycle. So I suggest no one go to this store, if they make a mistake it’s your fault and they won’t fix it.
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June 2023 by Scott Dieterich
Edward and Daniel did an excellent job in replacing my phone. I was up and running in 30 minutes. Professional and excellent customer service. I recommend this store to all.