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April 2024 by Djudma C.
Omg this place is absolutely terrible! First off the inside of the office smells terrible... there's no front desk staff. I made an appointment online for 11:30 today and I had some questions before prior to my appointment and there's no way to get in touch with a live person over the phone. After checking in to my appointment 20 minutes early I sat and waited for over 45 minutes as peoples names were called. When it was finally my turn an older woman came and yelled "YOU! COME". I was so shocked I didn't even move at first but she kept staring at me so I got up. As soon as I got up and took a step towards her she was already turning around and walking away, while I followed her she said "I didn't know how to pronounce your name, how do you say it?" I told her how to pronounce my name and she didn't even bother responding. After she entered my information into the system, she said they don't have the proper equipment for either of the tests I need so I should go elsewhere. A waste of time and suchhhh a rude encounter with the staff. No sense of customer care or quality service offered here whatsoever. She never even said hello. I can only imagine what kind of terrible experience I would have if she had to draw my blood. It's a blessing that they didn't have what I needed in the end.
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February 2024 by Thomas Regan
1st time here .Maybe a sign on outside of building because if there is one it's not very visible.
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February 2024 by Eloise Elbert
Terrible experience.No one at desk to answer a question.Sat 1/2 he before someone came out. Just needed to drop off urine. No you need appt.I said so long . Very bad attitude. Never step foot in there again. Alsono bathroom to use. No one to ask either.
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February 2024 by Loukia Howard
great atmosphere friendly staff
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November 2023 by S J Sno
This location in Medford is the most attentive and kind and discreet and professional Quest I've ever been too. Selden is horrible... Go to this one instead of you want people that know what they're doing
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October 2023 by Ryan
Do not come here. They don’t even have someone up front. They just make you sit there with nobody to speak with
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August 2023 by Epifania
All the stuff are really great and making sure their people feel goodThank you for all your hard work
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August 2023 by Felicia H.
Although I recommend this location, today was a different experience. I was called by 1st name, & the worker didn't even say good morning. She asked her questions & no other eye contact. As a phlebotomist she should understand that some people are extremely sensitive to having their blood drawn. Not me, but she was insensitive & not friendly or even warm for that matter. I told her to please use my left arm, so she wanted me to hold my arm out so she could draw the blood from where she stood. I asked her instead of holding my arm out, should I rest my arm on the flat platform which is a little further from her, she said, whatever I prefer. She only had to walk about 6". When she was done, she lifted up the armrest, and said OK you're done. I then said hi what's your name, and she said 'Brenda'. I told her to have a great day. This is shocking behavior coming from Quest Diagnostics Medford. I always have good treatment & friendliness. Everyone is so warm & kind. Maybe she just woke up woke up on the wrong side of the bed. Idk. Unacceptable. If I experienced her poor attitude on my first trip there, I would never go to this location again.
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May 2023 by charles lorey
I submitted an appointment on line. went there at designated time and was told that I never submitted the appointment. really? then I had to wait
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May 2023 by Brittney Like
I went Monday, May 1st to have bloodwork completed for a employer screening physical. I go to my primary physician today, May 4th, to sign off on my paperwork so I can start next week.For some reason, this location failed to do half of the ordered screenings so I had to go to another location today to do the rest of the ordered work. Now, because of this, I'm unable to start my new job as expected and I am unsure of when I will be able to.If you need work done through Quest, choose your location wisely I suppose. I know accidents can happen but when an accident prevents someone from starting a job, it's kind of a big deal!
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December 2022 by Randy Rocha
Always great. Painless. Nake sure you make an appointment before you got and its smooth sailing
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November 2022 by Roseann Peltier
Glenda was great. Took my samples for my son. I appreciate people like her. Thank you.
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November 2022 by Killer B
Horrible service, you'll wait for hours even when your next on the list
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October 2022 by Melissa Nucatola
I always come here for blood work bc it’s less busier than other Quests and the staff is great! My daughter had blood drawn for the 1st time and she got sick in the room after. Sherese the phlebotomist was so kind and professional to us and took excellent care of her!! She deserves recognition!!
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October 2022 by Jayne H.
They do not carry all the canister tubes for all testing. They are a blood lab. I'm not understanding that.
