Lowe's Home Improvement in Medford, NY, is a go-to destination for all home improvement needs, including gardening supplies, appliances, paint, and patio furniture. Many customers appreciate the friendly and helpful staff, who are always ready to assist and ensure that shoppers find everything they need. The store offers a good selection of materials and outdoor items, with decent prices and quality plants. However, some customers have faced challenges, particularly with larger projects like kitchen renovations. Issues such as incorrect cabinet orders and communication problems have led to frustrating experiences, often requiring multiple phone calls and visits to the store. While the employees on the ground are described as kind and professional, some customers feel that the corporate management lacks awareness and coordination, leading to confusion and delays. Despite these challenges, there are positive notes, with many shoppers expressing gratitude for the support they received from individual staff members. Overall, Lowe's aims to provide a wide range of products and helpful service, while also addressing areas that need improvement in their order and communication processes.
