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May 2023 by Marie D.
This business, under new ownership, was a delightful surprise. I needed a dress for my daughter's wedding, and had waited a little too long, hoping I would wake up suddenly 25 lbs lighter. It didn't happen. Brides and More to the rescue!I had gone to a couple well-known stores already, and felt overwhelmed by crowds snd lack of sales help. At one large department store(you can guess: Albany doesn't have many, any more) I had an appointment with the very distracted "personal stylist," who I felt was trying to sell me anything and end her shift. Here, I called for an appointment and received excellent service. There was a variety of types and priced dresses. Many prom dresses, bridal gowns and parent of the bridal party choices. There was also some jewelry, shoes, and handbags but I purchased these elsewhere. The seamstress was available by appointment, and did an excellent job with alterations with timely delivery. Allowing more time to order a smaller size would have helped for a better fit, but that's on me: if magical thinking worked, I could have worn something from decades ago!I definitely recommend this shop as one of your stops on your way to composing your outfit for your special occasion.
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September 2022 by Annmarie L.
I'm so happy I remembered this place. I'm not an easy size to fit but it is a very comfortable environment and the selection is great. No overwhelming like going into David's. You have a personal experience with Michele. I definitely recommend
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May 2022 by Gracie Fowler
Went to brides and more about a month and a half ago to find a prom dress. I found one I absolutely adored and the lady helping was really nice! She said she’d order it that day with a down payment. She almost ordered the wrong dress! I called about almost daily to see where my dress was, when it would be in and got the same “it’ll be in soon” everytime. So obviously she forgot. I gave it another try and she said she ordered it, saying it’s shipping. I gave it about two weeks this time, then she admitted it never shipped because it was out of stock at this point now. I don’t know what her plan was with this? So that gave me a set back almost close to a month on a prom dress. She gave attitude when I said I’d just like a refund and said “good luck finding a prom dress this late” and tried blaming it on me. When she was the one who made it this late… I went somewhere else and got my dress ordered online and it came in less than a week. Wouldn’t suggest doing any business, very unorganized and nasty attitude when called out. I don’t plan them being in business much longer though with all the old dresses on the racks.
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March 2022 by Lisa Gourlay
My daughter was looking for the perfect prom dress, and after a very disappointing experience at David’s Bridal, we called Brides and More boutique and they were able to get us in right then. Michelle ( and all the ladies) were absolutely amazing. From helping my daughter find the perfect dress, bringing her dresses they thought she would like, finding her perfectly matching shoes and the overall personalized attention we were looking for, I cannot recommend this place enough. Beautiful shop, and beautiful dresses and people. Thank you ladies!
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February 2022 by Greyhound Mama
Called several times to make appointment, when we finally got a time slot the place was filled with people making it difficult to have someone help us. Had to carry our dresses as they place was packed with people that we couldn’t get our own room, which we should have since we made a appointment.No one helped us individually as they were bouncing around to everyone, where as, any other boutique store you would have your own personal consultant.Didn’t practice safe Covid guidelines as most of the staff were maskless.Overall, unprofessional and waste of time
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November 2021 by michelle b.
Has a very positive experience at this bridal shops and I have since been to many. The owner was very helpful and accommodating . There was a good selection and the prices were more than reasonable. There were several dresses that were possible but I needed to continue to look on Long Island to see other possibilities. In the end I got a dress more local, but this dress shop had many good options especially for mother of the bride dresses and wedding dresses. We actually saw the wedding dress my daughter had already purchased at a Manhattan bridal store. Def work a visa it. ( it was a little hard to find the first time I went)
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March 2021 by Linda Pellett
Loved this store! There was variety that far exceeds any of the shops seen in surrounding cities and towns. Try this shop you will not be disappointed. I was pleasantly surprised . I also found the perfect dress thanks to Michelle. She just is full of knowledge and really goes that extra mile.
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October 2020 by Tracie North Gohra
Thank you so much to Michelle for opening her shop for my daughter because the dress she ordered was not coming in till after her wedding. She was very kind and we found the perfect dress. I recommend them very highly. Thank you! You saved the day!
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August 2020 by Christi
Michelle is awesome! Grew up getting prom dresses from her and she altered my wedding dress. Fantastic job, shop is super clean, and she gives you her honest and experienced opinion which is impossible to find. Would recommend her to anyone.
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February 2020 by Madelyn W.
The owners are THE SWEETEST!!! A good variety of dresses, everyone was so accommodating and helpful, found a beautiful dress!!! Will be back next year (:
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November 2019 by Denise Patrick
They were extremely helpful, and the gown selection was fantastic, so much to choose from. Also if you shop before December the gowns are 50 percent off!!
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October 2019 by Kristen S.
Terrible bridal salon. Worst experience ever- I went with my mother and MOH this past weekend to try on wedding dresses and the owner could not be any ruder. She presented as helpful initially- pulling out dresses for me that she thought I would like however, gave me attitude when I was honest and told her what I didn't like about them. When it came time to trying them on, I knew my time was limited so I only showed them the ones I actually liked. The woman screams from across the store that she wants to see me in all of the dresses she picked out meanwhile signaling to my MOH I'm taking "too long". Not even 10 minutes later, this woman is unbuttoning the dress as I'm still standing on the pedestal!! Saying, "I'm not trying to rush you but if there's any you don't like just put them aside so we're not wasting time." Are you kidding me?! This is supposed to be about feeling beautiful on the best day of your life and this is how you treat someone? Terrible. We also used this salon during high school for prom before they moved (which I did not realize until after the fact) and these people completed ruined my sisters prom dress a week before prom. They promised so many things (customizable dresses, add-ons, alterations, etc.) they are not capable of delivering. If you're looking for a trustworthy, welcoming, and friendly salon this is NOT it. I would not trust them with a prom dress let alone the most important dress of your life...
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September 2019 by Rhonda Callahan Livingston
Thank you so much . Michele and her staff were wonderful. Friendly, kind and very helpful. Best experience 10 stars. and I LOVE my dress.
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June 2019 by S R.
My daughter went to several prom shops in the area. When We we into Brides and more, we were greeted and she briefly described the type of dress she was interested in. They pulled a few dresses for us and allowed us to look through shop with no high pressure sales pitch. Looking through the dresses that were pulled she said mom this is the dress, she tried it on and she instantly knew she found it. She walked out and had the biggest smile. The owner looked at us and said this is your dress, it was the quickest easiest decision of the entire day. When we agreed it was the dress my daughter asked if she could have the small train removed, she pretty much did all the alterations minus the hemming right then and there. We went back a couple weeks later after hemming was done to pick it up. They even had a nice simple bracelet to match. Highly recommend !
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May 2019 by Helen Pond
Never told me about a $115 alterations fee on my dress until all of the alterations were done. If I knew about the fee then I wouldn't have had them do some easy cuts and shorten the straps for $115. When my dress came in I paid the rest for the dress and they told me I was done with the fees. Never coming back here because they took advantage of me. Terrible costumer service. I advise going somewhere else. Not to mention they are in a building that smells like urine all the time.
